Common Login Problems
  1. What if I have forgotten my password?
  2. What if I have forgotten my User ID?
  3. What if I have exceeded the number of login attempts?
  4. What if I have not performed my first time login after obtaining my User ID / password within 30 days?
  5. What if I have not log in for more than six months?
  6. What if I have not login for more than 1 year?
  7. I've just obtained my new User ID and password from the branch, when should I login?
  8. Is the password case sensitive?
  9. Is the User ID case sensitive?
  10. Do I need to enable "cookies" in my browser when using PBeBank.com Internet Banking?
  11. When I try to login, after entering my User ID and Password, another smaller login page screen appears and the process keeps repeating itself?
  12. After changing my User ID and Password during the first login attempt, when I use my new User ID and password, the same User ID / password administration screen appears again and the process keeps repeating itself?
  13. I'm having problems to login using my "bookmarks/favorites" address?
  14. I am using Internet Explorer which supports "128-bit encrytion" but when I click on the Login Page, I still get "the page cannot be displayed" error message.
  15. What is secure "128-bit SSL encryption" technology?
  16. How can I upgrade my browser to support "128-bit SSL encryption?"
  17. How do I upgrade my Internet Explorer?
  18. What browser should I use for accessing PBeBank.com Internet Banking?

  1. What if I have forgotten my password?
    The Internet Banking system is designed in such a way that your password is not made known to anyone. As such, our PBeBank.com Internet Banking Customer Support Helpdesk will not be able to reset or retrieve your password. You are advised to approach your account holding branch to obtain a new User ID and password. For ATM Registered E-Banking customers, you may contact our Customer Support Helpdesk phone to assist you to obtain replacement.

  2. What if I have forgotten my User ID?
    Please contact our Customer Support Helpdesk at 603-21795000 for assistance.

  3. What if I have exceeded the number of login attempts?
    You are allowed 3 login attempts only. If you would like to try for a further 3 login attempts, please contact our Customer Support Helpdesk at 603-21795000 for assistance.

    However, please be advised that the activation is not allowed if there are 3 consecutive reactivation where the User ID was deactivated due to invalid password. You are advised to obtain a new User ID and password from any PB Branch or via our ATM machines. If you wish to apply for a new User ID and password via ATM machine, kindly contact our Customer Support Officer at (603) 2179 5000 to terminate your existing PBeBank profile.

  4. What if I have not performed my first time login after obtaining my User ID / password within 30 days?
    The User ID and Password issued will be blocked. You are advised to re-apply for the PBeBank access at the ATM or the account holding branch.

  5. What if I have not log in for more than six months?
    Due to security reasons, your PBeBank access will be blocked. You may contact our PBeBank Customer Support at 603-21795000 to unblock the account.
  6. What if I have not login for more than 1 year?
    Due to security reasons, your PBeBank access will be purged by the system after a period of one year inactivity. You are advised to re-apply for the PBeBank access at the ATM or the account holding branch.
  7. I've just obtained my new User ID and password from the branch, when should I login?
    Generally, we recommend that you perform your first time login in the evening on the day of your application. Kindly take note that you must perform your first time login within 30 days from date of your application.
  8. Is the password case sensitive?
    The alphabet for password is case sensitive. Please remember whether you have use the small or capital letter for your password. Kindly counter check whether your keyboard caps lock is on or off.
  9. Is the User ID case sensitive?
    No.
  10. Do I need to enable "cookies" in my browser when using PBeBank.com Internet Banking?
    Generally, we recommend that you enable the first party cookies to avoid any other problems.

    To enable cookies in Internet Explorer:
    (a) Select "Tools" from Internet Explorer menu bar
    (b) Select "Internet Options"
    (c) Choose "Privacy"
    (d) Click "Advanced" from "Settings" option
    (e)
    - Click on the check box for "Override automatic cookie handling" under the option "Cookies"
    - Ensure that "First Party" cookies accept and "Third Party" cookies block or accept.
    - Click on the check box "Always allow session cookies"
    (f) Click "OK".
    (g) Click "OK" at the bottom.
  11. When I try to login, after entering my User ID and Password, another smaller login page screen appears and the process keeps repeating itself?
    This behavior may exist in some Internet Explorer browsers. If you encounter this problem, kindly follow the steps below:
    (a) Select "Tools" from Internet Explorer menu bar
    (b) Select "Internet Options"
    (c) Choose "Privacy"
    (d) Click "Advanced" from "Settings" option
    (e)
    - Click on the check box for "Override automatic cookie handling" under the option "Cookies"
    - Ensure that "First Party" cookies accept and "Third Party" cookies block or accept.
    - Click on the check box "Always allow session cookies"
    (f) Click "OK" at the bottom
    (g) Select "General" and view under "Temporary Internet Files"
    (h) Click on "Delete Cookies" button and answer "yes" to delete all cookies in the "Temporary Internet Files" folder
    (i) Click on "Delete Files" button and check on the "Delete all offline content"
    (j) Click "OK"
    (k) Click "OK" again at the bottom
    (l) Close all Internet Explorer applications and relaunch it again.
  12. After changing my User ID and Password during the first login attempt, when I use my new User ID and password, the same User ID / password administration screen appears again and the process keeps repeating itself?
    This behavior may exist in some Internet Explorer browsers. If you encounter this problem, kindly follow the steps:
    (a) Select "Tools" from Internet Explorer menu bar
    (b) Select "Internet Options"
    (c) Choose "Privacy"
    (d) Click "Advanced" from "Settings" option
    (e)
    - Click on the check box for "Override automatic cookie handling" under the option "Cookies"
    - Ensure that "First Party" cookies accept and "Third Party" cookies block or accept.
    - Click on the check box "Always allow session cookies"
    (f) Click "OK" at the bottom
    (g) Select "General" and view under "Temporary Internet Files"
    (h) Click on "Delete Cookies" button and answer "yes" to delete all cookies in the "Temporary Internet Files" folder
    (i) Click on "Delete Files" button and check on the "Delete all offline content"
    (j) Click "OK"
    (k) Click "OK" again at the bottom
    (l) Close all Internet Explorer applications and relaunch it again.
  13. I'm having problems to login using my "bookmark/favorites" address?
    We recommend that you only bookmark in your browser of our main homepage address at www.pbebank.com in order to login without any problem.
  14. I am using Internet Explorer which supports "128-bit encrytion" but when I click on the Login Page, I still get "the page cannot be displayed" error message.
    This may depend on your computer configuration which may have problems. We suggest you try alternative browsers such as Mozilla Firefox, Netstcape or Opera browser with the latest version.
  15. What is secure "128-bit SSL encryption" technology?
    PBeBank.com Internet Banking is a secure website as we adopt 128-bit encryption technology such as Secure Socket Layer (SSL) to ensure data transmitted between PBeBank Internet Banking and you is fully confidential as data is sent in an encrypted format.
  16. How can I upgrade my browser to support "128-bit SSL encryption?"
    To upgrade your browser to the recommended 128-bit SSL, please go to http://windowsupdate.microsoft.com for download and installation instructions.

    An alternative way, if you are using Internet Explorer 4.01 or above, is to download the Internet Explorer High Encryption Pack to upgrade your browser:
    (a) Go to http://www.microsoft.com/windows/ie/download/128bit/default.asp
    (b) Select an Internet Explorer High Encryption Pack that is compatible with your browser. For example, if you are using Internet Explorer 5 running on Windows 95, you have to select "Internet Explorer 5 for Windows 95, Windows 98 and Windows NT 4".
    (c) Click "Download Now".
    (d) Select "Run this program from its current location." and click "OK".

    In general, we recommend that you upgrade your browser to the latest version for better security features and enhancements.

  17. How do I upgrade my Internet Explorer?

    Instructions On Upgrade of Internet Explorer

    * Go to http://www.microsoft.com/windows/ie/default.mspx
    * Click on "Download Now"
    * Select Internet Explorer (for the latest version)
    * Select "Download" button
    * Click on Save button, and to a directory on the Personal Computer
    * Got to the directory and double click
    * Follow the Microsoft instructions to upgrade

  18. What browser should I use for accessing PBeBank.com Internet Banking?
    For users of Windows 98 and above:
    Internet Explorer 5.5 or higher
    Netscape Navigator 6.2 or higher
    Opera 8.5 or higher

    For Mac Users:
    Mac OS X 10.2 and above with Netscape 7.02
    Mac OS X 10.3 and above with Safari browser 1.2
    Alternatively, the Mac version for Mozilla Firefox browser and Opera browser is also available at their respective websites.

    You may also use Internet Explorer for Mac, however in some cases you may encounter certain problems due to certain design limitation by Microsoft for the Mac version.