General FAQ
  1. What is PBeBank.com?
  2. What are the operational hours of PBeBank.com Online Banking?
  3. How can I register for PBeBank.com Online Banking Services?
  4. Who can access PBeBank.com?
  5. What are the benefits of PBeBank.com Online Banking Services?
  6. What are the services available in PBeBank.com?
  7. Can I access PBeBank.com Online Banking Services from overseas?
  8. How do I apply for PBeBank.com Online Banking Services if I am outside Malaysia and have an account with the Public Bank Group?
  9. How do I terminate my PBeBank.com Online Banking Service?
  10. Is PBeBank.com Online Banking secure? How safe are transactions that I perform on PBeBank.com Online Banking Services?
  11. Is PBeBank.com Online Banking Login Page a secure site?
  12. What do I need to protect my computer when I use the Internet for Internet Banking?
  13. Can I access PBeBank.com Internet Banking using a public PC?
  14. What should I do when my computer takes a long time to get connected to PBeBank.com Internet Banking?
  15. Why do I experience a slow response while accessing PBeBank.com Internet Banking?
  16. How do I prevent others from viewing confidential transactional information done over PBeBank.com Online Banking Services? How do I clear cache after I have finished my banking session?
  17. What happens when my computer crashes or I get disconnected from the Internet by accident ? How will I know if the transaction I performed has been effected?
  18. What will happen if I forget to log out or leave my computer idle for a period of time?
  19. Do I need to update my latest contact number often?

  1. What is PBeBank.com?
    PBeBank.com is a web site that provides online financial services comprising of online banking, online bill payments, as well as informational services to Public Bank customers.
  2. What are the operational hours of PBeBank.com Online Banking?
    Most of PBeBank.com's online financial services are available from 6am to 12pm. Informational services and financial services such as Account Information and Cheque Book Requests are available 24 hours a day, 7 days a week.
  3. How can I register for PBeBank.com Online Banking Services?
    Product Type
    Customer must possess at least one of the following:
    (a) Conventional or Islamic
    - Savings Account
      - Current Account - Loans / Hire Purchase Account
    (b)Credit Card


    Account Type
    The services are open to the following account types:
    - Personal
    - Joint Account (with mode of operation of either one to sign or anyone)
    - Sole Proprietor Account
    - Partnership Account
    - Private Limited Companies
    - Limited / Public Companies
    - Government and Statutory Bodies
    - Associations, Clubs and Societies

    To be eligible for this service, you should be at least 18 years old.
  4. Who can access PBeBank.com?
    PBeBank.com informational services are accessible to all Internet users. Transactional services are only available to Public Bank customers who register for PBeBank.com online banking services.
  5. What are the benefits of PBeBank.com Online Banking Services?
    Subscription to online financial services is currently free. There is no access or annual fee levied on customers. It is also fast and convenient.
  6. What are the services available in PBeBank.com?
    The services provided are as follows:
    Account Information
    (a) Account Summary/ Account Details for:
    Deposit Account (Current/Savings/Fixed Deposit)
    Loan Account (Housing and Car Loan)
    Public Bank Credit Card / Debit Card
    (b) Transaction History for:
    Deposit Account (Current/Savings/Fixed Deposit)
    Loan Account (Housing and Car Loan)
    Public Bank Credit Card / Debit Card
    (c) Account Statement Request
    Current Account (Hard copy statement request from Account Holding branch)
    E-Statement for Current Account


    Funds Transfer
    (Public Bank Current/Savings Account, Housing and Car Loan and Credit Card)
    (a) Funds Transfer
    Funds Transfer (To Own Accounts)
    Funds Transfer (To 3rd Party Accounts)
    Account Registration and Maintenance
    (b) Payment
    Credit/Debit Card Payment (To Own Accounts)
    Credit/Debit Card Payment (To 3rd Party Accounts)
    Loan/ Financing Payment (To Own Accounts)
    Loan/ Financing Payment (To 3rd Party Accounts)


    Bill Payment
    (a) To Open Bill Payment
    (b) To Registered Bill Payment
    (c) Bill Registration and Maintenance


    Other Payment
    (a) Income Tax Payment
    (b) Lembaga Tabung Haji
    (c) Zakat Payment


    Investment (Additional Investment top up to Public Mutual)
    (a) Investment (Open)
    (b) Investment (Registered)
    (c) Registration and Maintenance

    Payment History
    Payment History caters for the following Internet banking transactions performed:
    - Funds Transfer (To 3rd Party Accounts)
    - Interbank Funds Transfer
    - Credit/Debit Card Payment (To 3rd Party Accounts)
    - Loan/Financing Payment (To 3rd Party Accounts)
    - Bill Payment (To Open/Registered Bills)
    - Other Payment (Zakat Payment)
    - Other Payment (Income Tax Payment)
    - Recharge - Investment (Open/Registered)
    - Financial Process Exchange (B2C Model)

    Other Services
    (a) Cheque Book Request (via Account Holding branch)
    (b) Stop Cheque Request
    (c) Cheque Status Inquiry (for Current Account Holders)
    (d) Add/Remove Account


    Profile Maintenance
    (a) Change of Address Request (sent to Account Holding branch)
    (b) Change Password
    (c) Change Personal Details
    (d) Change of Third Party Transfer Limit
    (e) Change Preferred Branch (for collection of new FD certificates, Bankers Cheques and Demand Drafts).
  7. Can I access PBeBank.com Online Banking Services from overseas?
    Yes. As long as you have registered yourself for PBeBank.com online banking services and have a PC and a standard Internet connection, you will be able to access PBeBank.com from overseas.
  8. How do I apply for PBeBank.com Online Banking Services if I am outside Malaysia and have an account with the Public Bank Group?
    You can only apply for PBeBank.com online banking services only when you are in Malaysia. You can visit your account holding branch to apply for your login User ID and Password. Once you have the User ID Password, you can login from anywhere.
  9. How do I terminate my PBeBank.com Online Banking Service?
    You are advised to approach any one of our branches by submitting the E-Banking Termination form to terminate your existing e-banking profile. Alternatively, you may also contact our Customer Support Helpdesk for assistance. For Corporate Users, you are advised to approach your account holding branch.
  10. Is PBeBank.com Online Banking secure? How safe are transactions that I perform on PBeBank.com Online Banking Services?
    We employ the highest standards of Internet security commercially available to ensure your financial information and transactions are kept safe. Every transaction is fully secured using the 128-bit SSL encryption.
  11. Is PBeBank.com Online Banking Login Page a secure site?
    Our login page is actually a secured page utilising 128-bit Secure Socket Layer (SSL). The use of this encryption is to ensure confidentiality and data integrity. This strong encryption prevents eavesdropping and unauthorised alterations to the information that you transmit. The SSL 128 bit encryption security starts from the screen where you enter your User ID and Password. Kindly refer to our "Security Tips" section on how to validate the Login page.
  12. What do I need to protect my computer when I use the Internet for Internet Banking?
    Generally, we recommend that you regularly update your Windows Operating System for new patches, fixes and enhancement. You may also need to ensure that your computer is protected with an Anti-Virus software with latest updates, a software or hardware Firewall and Anti-Spyware software with latest updates.
  13. Can I access PBeBank.com Internet Banking using a public PC?
    We do not encourage the access of Internet Banking using a public or shared PC as you're more exposed to malicious programs, rootkit or viruses / spywares.
  14. What should I do when my computer takes a long time to get connected to PBeBank.com Internet Banking?
    You should clear your cache memory to improve the performance of your browser.
    Click here to check how you can clear your browser's cache.
  15. Why do I experience a slow response while accessing PBeBank.com Internet Banking?
    The slow response you are experiencing could be due to the following:
    * You are not using the recommended browser, operating system and hardware.
    * Your Internet Service Provider, Local Area Network or our system are operating slowly.
    * Your computer could be infected with malicious programs, rootkit or viruses / spywares.
  16. How do I prevent others from viewing confidential transactional information done over PBeBank.com Online Banking Services? How do I clear cache after I have finished my banking session?
    For Internet Explorer 7:
    (a) Select "Tools" in the Internet Explorer bar.
    (b) Choose General.
    (c) Click on "Delete" button under Browsing history
    (d) Click on "Delete files..." button under Tempoprary Internet Files
    (e) Click on "Delete cookies..." button under Cookies
    (f) Close your Internet Explorer

    For Internet Explorer 6:
    (a) Select "Tools" in the Internet Explorer bar.
    (b) Choose General.
    (c) Select Delete Files and check on the box "Delete all offline content"
    (d) Click Ok at the bottom.
    (e) Close your Internet Explorer.

    For Netscape 8 above or Mozilla Firefox:
    (a) Select "Tools" in the Netscape/ Mozilla Firefox bar.
    (b) Choose Privacy.
    (c) Click Clear button in the Cache section content"
    (d) Click OK at the bottom.
    (e) Close your Netscape/ Mozilla Firefox.
  17. What happens when my computer crashes or I get disconnected from the Internet by accident ? How will I know if the transaction I performed has been effected?
    If you are in the midst of submitting /transmitting your banking transaction when the PC crashed or you get disconnected from the Internet ,you can:
    (a) Use another PC or relogin to access PBeBank.com Online Banking Service to check your balance from Balance Inquiry, Transaction History and Payment History; or
    (b)

    Use PB Telebanking or ATM to check your account balance.
    (c) Contact your account holding branch to check your account balance and transactions.
    (d) Call our Customer Support Helpdesk at 603-2179 5000 on that particular transaction.
  18. What will happen if I forget to log out or leave my computer idle for a period of time?
    As a security measure, your PBeBank.com Internet Banking session will be automatically terminated if you leave your computer idle for more than 5 minutes. However, you must always ensure to properly logout after each Internet banking session.
  19. Do I need to update my latest contact number often?
    Yes, update your current contact number in 'Change Personal Details' under "Profile maintenance" hyperlink.
System Requirements
  1. Do I need to install any special software to enable me to use PBeBank.com Online Financial Services?
  2. What hardware and software do I need for PBeBank.com Online Banking?
  3. Can I use a notebook computer to access PBeBank.com Online Banking?
  1. Do I need to install any special software to enable me to use PBeBank.com Online Financial Services?
    PBeBank.com Online Banking is best viewed using widely used browsers such as Microsoft Internet Explorer (IE) 5.5 or Netscape Navigator 6.0 and above.
  2. What hardware and software do I need for PBeBank.com Online Banking?
    We recommend the following:
    (a) PC with at least a Pentium 133 MHz processor with memory of 32 MB RAM or higher
    (b) SVGA or higher resolution monitor, 256 colours
    (c) Modem of 28.8 kbps or higher
    (d) Windows 9x operating system or higher
    (e) Netscape Communicator Version 6.0 or above OR
    (f) Internet Explorer version 5.5 or above.
    (g) Other browsers such as Mozilla Firefox, Opera and Safari (for Mac User).
  3. Can I use a notebook computer to access PBeBank.com Online Banking?
    Yes, as long as the notebook meets the recommended requirements.


User ID & Password
  1. What if I forget my User ID or password?
  2. Can I change my User ID?
  3. Can I change my Password?
  4. What precautions can I take to protect my Password?
  5. When I login, the system prompt me to change the password. Is it valid?
  1. What if I forget my User ID or password?
    The Internet Banking system is designed in such a way that your password is not made known to anyone. As such, our PBeBank.com Internet Banking Customer Support Helpdesk will not be able to reset or retrieve your password. You are advised to approach account holding branch to obtain a new User ID and password. For ATM Registered E-Banking customers, you may contact our Customer Support Helpdesk to assist you to obtain replacement.
  2. Can I change my User ID?
    You can only change your User ID during your first time login.
  3. Can I change my Password?
    Yes, you can change your password anytime by clicking on the "Profile Maintenance" menu and select "Change Password" upon login to PBeBank.com Online Banking system.
  4. What precautions can I take to protect my Password?
    You can take the following steps to ensure your password are safe at all times:
    (a) Memorize your password. For security reasons, do not write them down
    (b) Do not tell anyone of your PIN and password.
    (c) Make sure that no one is peeping when you are keying in your password.
    (d) Ensure that your computer environment is secure.
    (e) Always do a proper logout when you finish your financial transactions.
    (f) We do not encourage you to access PBeBank.com Online Financial Services from a public terminal i.e. cyber cafe. But if you must, please remember to clear your cache after each logout session and change your password from another secure computer terminal.
    (g) Avoid storing your Password when using Internet browsers.
    The "AutoComplete" function in Microsoft Internet Explorer, stores and lists possible matches from entries that you had entered previously. You can prevent any Passwords from being stored in Internet Explorer by de-activating the "AutoComplete" function:
    - Launch Internet Explorer
    - Click on "Tools" and then "Internet Options"
    - Select "Content" folder
    - Under "Personal Information", click the "AutoComplete" button
    - Uncheck "User names and passwords on forms" and click the "Clear Passwords" button
    - Click the "OK" button to save the changes.

    		 
    For Netscape 7.0:
    - Go to "Netscape" or "Edit"
    - Select "Preferences"
    - Double click on "Privacy & Security"
    - Click on "Passwords"
    - Ensure that "Remember passwords" under "Password Manager" is unchecked
    - Click "OK" to save your settings
  5. When I login, the system prompt me to change the password. Is it valid?
    For security and policy reason, our system will provide you an option to change your password every 90 days.

    You will be prompted to change your password only after you have login successfully. Kindly take note of your date and time of last password change and the newly change password.

 

Account Information
  1. What can I do under "Balance Inquiry"?
  2. What can I do under "Transaction History"?
  3. Should I require any clarification about my accounts' transaction details, who can I contact?
  4. I would like to check certain details on my credit card transactions?
  5. I would like to know general details of products offered by Public Bank Berhad?
  6. How do I obtain my branch's contact details?
  7. How do I add/remove my other accounts that are linked/not linked to my online banking access?
  8. My account shows that it is dormant or inactive. What should I do?
  9. What is CSV Download?
  10. What is a Hard Copy Statement?
  11. What is E-Statement?
  12. What is Payment History?
  1. What can I do under "Balance Inquiry"?
    You can view the balances of your accounts which have been linked to your online banking service. In addition, you can also view your account details by clicking on the Account Number hyperlinks. Savings, Current and Fixed Deposit are classified under the 'Deposits' category.
  2. What can I do under "Transaction History"?
    You are able to view the current month's and previous month's transaction history of your accounts which have been linked to your online banking service.
  3. Should I require any clarification about my accounts' transaction details, who can I contact?
    You may contact your account holding branch to enquire on the transaction details. For Public Bank Credit Card customers, you may contact our PB Card Services at 603-2176 8000.
  4. I would like to check certain details on my credit card transactions?
    You may contact our PB Card Services at 03-21768000 or by email at custsvc@publicbank.com.my.
  5. I would like to know general details of products offered by Public Bank Berhad?
    You may contact our Customer Services Department at 1-800-88-3318 or by email at customerservice@publicbank.com.my or by visiting our Public Bank homepage at www.pbebank.com.
  6. How do I obtain my branch's contact details?
    You can find a complete list of our branches addresses on our website by clicking on the 'Branch/ATM' menu item in http://www.pbebank.com.
  7. How do I add/remove my other accounts that are linked/not linked to my online banking access?
    You may add Public Bank accounts which is same account holding branch in PBeBank.com. Account eligible to be linked are personal Saving / Current / Housing / Car. For joint account holders, the mode of signing must be either one to sign and both signatories must sign on the form. Simply fill up the E-Banking Modification form and provide your Identification Card and account details for verification to be processed by the branch. If you wish to delete other accounts, you may delete the accounts under "View/Delete Account" in Profile Maintenace. Or you can visit your account holding branch to fill up the PBeBank.com Maintenance Form.
  8. My account shows that it is dormant or inactive. What should I do?
    To activate your account, you will need to perform a withdrawal transaction at any one of our branches at the counter. You will be able to view your account the next working day.
  9. What is CSV Download?
    The CSV ("Comma Separated Value") file format is often used to exchange data between disparate applications. The file format, as it is used in Microsoft Excel, has become a pseudo standard throughout the industry, even among non-Microsoft platforms. Our CSV download is for any customer who wishes to download the transaction history as seen on your screen for later viewing or other purposes. You may use Microsoft Word or Excel and any word or spreadsheet program which support CSV file format to open the file.
  10. What is a Hard Copy Statement?
    This is a hard copy statement request for Current Account holders or Credit Card holders in which the branch or PB Card Services will prepare a copy of the statement to be collected. Statement requests may incur other charges/fees. Any statement requests through PBeBank.com will be construed as your acknowledgment that PBB Group reserves the right to debit your relevant Account(s) for any such charges/fees. You are advised to contact your account holding branch/PB Card Services to obtain more information with regard to the charges/fees involved (if any).
  11. What is E-Statement?
    E-Statement is a soft copy of your monthly current account statement viewable using Adobe PDF reader and it's for current account holders only. The Adobe PDF reader can be obtained at http://www.adobe.com/products/acrobat/readstep.html. Please read the Note section of the E-Statement menu for other important information. Kindly ensure that your browser's automatic prompt for download and file download function is enabled. Leave the file name by default of the E-Statement when prompted to download. You may change the file name after you have successfully downloaded the E-Statement to your computer.
  12. What is Payment History?
    Payment History are records of transactions (latest six months) performed via PBeBank.com Internet Banking for you to view. Kindly read the notes section for the type of transactions you wish to view.

Fund Transfer / Interbank Fund Transfer / PBB Credit & Debit Card Payment / PBB Loan Payment
  1. What can I do under Funds Transfer - To Own Accounts feature?
  2. What can I do under "Funds Transfer - To 3rd Party Accounts feature"?
  3. How do I perform a funds transfer to open 3rd party Public Bank account?
  4. How do I perform a funds transfer to registered 3rd party Public Bank account?
  5. How do I perform a funds transfer to open 3rd party Interbank funds transfer?
  6. How do I perform a funds transfer to registered Interbank funds transfer?
  7. How do I perform a credit card payment to open 3rd party Public Bank accounts?
  8. How do I perform a credit card payment to registered 3rd party Public Bank accounts?
  9. How do I perform a loan/financing payment to open 3rd party Public Bank account?
  10. How do I perform a loan/financing payment to registered 3rd party Public Bank account?
  11. What is the fund transfer limit?
  12. List of InterBank GIRO System (IBG) participating financial institution.
  13. What is the account format length for Public Bank?
  1. What can I do under Funds Transfer - To Own Accounts feature?
    You can transfer funds to your own accounts which have already been linked to your online banking service.
  2. What can I do under "Funds Transfer - To 3rd Party Accounts feature"?
    You can transfer funds to any third party Public Bank account as long as the account is valid.
  3. How do I perform a funds transfer to open 3rd party Public Bank account?
    Steps on how to make funds transfer to open 3rd party Public Bank accounts:
    (a)
    		 Click on Fund Transfer
    (b) Click on To Open 3rd Party Accounts
    (c) Enter PAC
    (d) Select From Account
    (e) Enter Beneficiary Account No
    (f) Enter Amount(RM) and click on Next
    (g) Verify details entered and click on Confirm
  4. How do I perform a funds transfer to registered 3rd party Public Bank account?
    Steps on how to make funds transfer to registered 3rd party Public Bank accounts:
    (a)
    		 Click on Fund Transfer
    (b) Click on To Registered 3rd Party Accounts
    (c) Select From Account
    (d) Select Beneficiary Short Name
    (e) Enter Amount (RM) and click on Next
    (f) Verify details entered and click on Confirm
  5. How do I perform a funds transfer to open 3rd party Interbank funds transfer?
    Steps on how to make funds transfer to open 3rd party Interbank fund transfer:
    (a)
    		 Click on Fund Transfer
    (b) Select Interbank Funds Transfer
    (c) Click on To Open Accounts
    (d) Enter PAC
    (e) Select From Account
    (f) Select Beneficiary Bank
    (g) Enter Beneficiary Account No
    (h) Enter Beneficiary Name
    (i) Enter Beneficiary ID / IC No
    (j) Enter Payment Reference 1 and 2, if any (Optional)
    (k) Enter Transaction Amount and click on Next
    (l) Verify details entered and click on Confirm
  6. How do I perform a funds transfer to registered Interbank funds transfer?
    Steps on how to make funds transfer to registered Interbank funds transfer:
    (a)
    		 Click on Fund Transfer
    (b) Select Interbank Funds Transfer
    (c) Click on To Registered Party Accounts
    (d) Select From Account
    (e) Select Beneficiary Short Name
    (f) Enter Payment Reference 1 and 2, if any (Optional)
    (g) Enter Transaction Amount and click on Next
    (h) Verify details entered and click on Confirm
  7. How do I perform a credit card payment to open 3rd party Public Bank accounts?
    Steps on how to make credit card payment to open 3rd party accounts:
    (a)
    		 Click on Payments / Recharge
    (b) Select Credit/Debit Card Payment
    (c) Click on To Open 3rd Party Accounts
    (d) Enter PAC
    (e) Select From Account
    (f) Enter credit card number in Beneficiary Account No
    (g) Enter Amount (RM) and click on Next
    (h) Verify details entered and click on Confirm
  8. How do I perform a credit card payment to registered 3rd party Public Bank accounts?
    Steps on how to make credit card payment to registered 3rd party accounts:
    (a)
    		 Click on Payments / Recharge
    (b) Select Credit/Debit Card Payment
    (c) Click on To Registered 3rd Party Accounts
    (d) Select From Account
    (e) Select Beneficiary Short Name
    (f) Enter Amount (RM) and click on Next
    (g) Verify details entered and click on Confirm
  9. How do I perform a loan/financing payment to open 3rd party Public Bank account?
    Steps on how to make loan / financing payment to open 3rd party accounts:
    (a)
    		 Click on Payments / Recharge
    (b) Select Loan/Financing Payment
    (c) Click on To Open 3rd Party Accounts
    (d) Enter PAC
    (e) Select From Account
    (f) Enter loan/financing account in Beneficiary Account No
    (g) Enter Note No
    (h) Enter Amount (RM) and click on Next
    (i) Verify details entered and click on Confirm
  10. How do I perform a loan/financing payment to registered 3rd party Public Bank account?
    Steps on how to make loan / financing payment to registered 3rd party accounts:
    (a)
    		 Click on Payments / Recharge
    (b) Select Loan/Financing Payment
    (c) Click on To Registered 3rd Party Accounts
    (d) Select From Account
    (e) Select Beneficiary Short Name
    (f) Enter Amount (RM) and click on Next
    (g) Verify details entered and click on Confirm
  11. What is the fund transfer limit?
    You can transfer fund to your own account and any third party account in Public Bank subject to daily transaction limit as below:
    Fund Transfer Retail Services (Individual / Joint / Sole Proprietor) Corporate Services
    to Own Account RM30,000.00 Unlimited
    to Third Party Account RM5,000.00 RM10,000.00
  12. List of InterBank GIRO System (IBG) participating financial institution.
    Financial Institutions Savings/ Current      Loan      Hire Purchase Credit Card
    Account No. Length (no. of digits)
    Affin Bank Berhad Yes (12) Yes (12) Yes (12) -
    Affin Islamic Bank Berhad Yes (12) Yes (12) Yes (12) -
    Alliance Bank Malaysia Berhad Yes (15) Yes (15) Yes (15) Yes (16)
    AmBank (M) Berhad Yes (13) Yes (14) Yes (14) Yes (16), including MBF Credit Cards (16)
    Bank Islam Malaysia Berhad Yes (14) - - Yes (16)
    Bank Kerjasama Rakyat Malaysia Berhad Savings Account Only (12) Yes (12) - -
    Bank Muamalat (Malaysia) Berhad Yes (14) - - -
    Bank Simpanan Nasional Berhad Savings Account Only (16) Yes (15) Yes (15) Yes (16)
    CIMB Bank Berhad Yes (14) - - Yes (16)
    Citibank Berhad Yes (10) Yes (14) - Yes (16)
    Deutsche Bank (M) Berhad Yes (10) Yes (10) - -
    EON Bank Berhad Yes (13) Yes (13) Yes (13) Yes (16)
    EONCAP Islamic Bank Berhad Yes (13) Yes (13) Yes (13) Yes (16)
    Hong Leong Bank Berhad Yes (11) Yes (11) Yes (11) AMEX (15),
    VISA (16),
    MasterCard (16)
    HSBC Bank Malaysia Berhad Yes (12) Yes (12) - Yes (16)
    Malayan Banking Berhad Yes (12) Yes (12) Yes (12) AMEX (15),
    VISA (16),
    MasterCard (16)
    OCBC Bank (Malaysia) Berhad Yes (10) Yes (10) - Yes (16)
    RHB Bank Berhad Yes (14) Yes (14) - Yes (16)
    RHB Islamic Bank Berhad Yes (14) Yes (14) - Yes (16)
    Standard Chartered Bank (Malaysia) Berhad Yes (12) Yes (8) - Yes (16)
    The Royal Bank of Scotland Berhad

    Personal Savings & Personal Current Account: 7 & 9 digits;

    Corporate Current Account: 7, 9 & 10 digits

    		 - - -
    United Overseas Bank (Malaysia) Berhad

    		Yes (11) Yes (11) - Yes (16)
  13. What is the account format length for Public Bank?
    Type of Public Bank's account Public Bank's account format
    Savings/Current/FD Account 10 digits account number
    Loan/HP Account 10 digits loan account number followed by the 5 digits note number
    Credit Card Account 16 digits card number


PBeBank.com Authentication Code (PAC)
  1. What is PAC?
  2. When is PAC required?
  3. How do you obtain your PAC?
  4. How to register your mobile phone number?
  5. What is the validity period of PAC?
  6. How does PAC work?
  1. What is PAC?
    * PAC is a unique 6-digit authentication code which is system generated.
    * This is in addition to your existing User ID and Password used for LOGIN.
    * PAC acts as an additional security for you when you perform 3rd Party Transactions and updating your personal details.
  2. When is PAC required?
    PAC is required when performing the following transactions as listed below:
    * Fund Transfer to Own Account (Above RM5,000.00 up to maximum RM30,000.00 per day)
    * Fund Transfer to 3rd Party Accounts (Open)
    * Payment to 3rd Party Accounts (Open)
    * Interbank Funds Transfer
    * Bill Payment (Open)
    * Investment (Open)
    * Mobile Prepaid Recharge
    * SMS Top Up Registration
    * Account Registration and Maintenance
    * Profile Maintenance
    * Direct Debit
    * Financial Process Exchange (FPX)
    * Foreign Remittance
  3. How do you obtain your PAC?
    a. If you have registered your mobile phone number
    - your PAC can be requested via PBeBank.com and the 6-digit authentication code will be transmitted to your mobile phone via SMS, or
    b. If you do not have a mobile phone number
    - your PAC can be obtained at Public Bank ATMs.
    - the PAC (i.e. 6-digit authentication code) will be printed on the ATM slip.

    Note: For customers who are overseas, you must have a Malaysian mobile service number and access to international call roaming service.
  4. How to register your mobile phone number?
    * All PBeBank.com customers with mobile phones are required to update their mobile phone number via Public Bank ATMs.
     
    Note: Although you may have previously registered your mobile phone number, you are still required to update your mobile phone number again. This is to protect the safety and security of your transactions performed via PBeBank.com
    * Once you have registered your mobile phone number, you can request for PAC online and it will be transmitted to your mobile phone via SMS.
    * Steps on registering/updating your mobile phone number via Public Bank ATMs
    a. Select "Other Services"
    b. Select "More Services"
    c. Select "PBeBank PAC Application"
    d. Select "Register/Update Mobile Phone No."
    e. Please key in mobile phone no. (10 digits only) and press "Enter"
       
    *
    i. For customer who does not have ATM card, kindly proceed to any Public Bank Branches to register.
    ii. For joint a/c holder and credit card holder will need to proceed to any Public Bank Branches to registered.
  5. What is the validity period of PAC?
    * PAC requested via PBeBank.com will be valid for 30 minutes.
    * PAC obtained via Public Bank ATMs will be valid for 6 hours.
  6. How does PAC work?
    * Login to PBeBank.com using your existing USER ID and PASSWORD.
    * Request your PAC via PBeBank.com or ATM before doing your transaction which requires PAC, as per item (2).
    * Enter the correct PAC shown on your mobile phone number via SMS or ATM slip. Please ensure that the "Serial Number" for PAC shown on your mobile phone or ATM slip correspond to the "Serial Number" shown on the screen.
    * You can use the same PAC to do multiple 3rd party transactions or updating of personal details within the same login session.
    * Once you have logged off from PBeBank.com, you are required to request for a new PAC.
    PAC is only valid once for each login session.

 

Bill Payment
  1. What is the difference between "Bill Payment ( To Open Bills )" and "Bill Payment (To Registered Bills )" feature?
  2. How Do I perform bill payments?
  3. What is "Bill Registration and Maintenance"?
  4. What is the maximum transaction amount per day?
  5. How do I register my frequent bill payments?
  6. How do I delete a registered bill payment?
  1. What is the difference between "Bill Payment ( To Open Bills )" and "Bill Payment (To Registered Bills )" feature?
    Bill Payment (To Open Bills)
    - Customers can pay to any bill payee corporation available without having to set up the relevant bill details.
    - This is normally used for a one-time payment only.

    Bill Payment (To Registered Bills)
    - Customers have to register bill details online under "Bill Registration and Maintenance" before making actual payments.
    - This is to make regular payments more convenient for customers.

  2. How Do I perform bill payments?

    To perform Bill Payment:
    i. Click Payment / Recharge
    ii. Select To Open Bills.
    iii. Select one of the Payee Corporations from the drop-down list.
    iv. Key-in the necessary information and confirm your payment.

    Note:
    (a)
    		Please omit spaces and dashes for all Bill Account Reference (which is Bill Account Number) input field.
    (b) The 'Store Registration' button available under the 'Print' button at the end of your successful page is the auto registration of your bills you wish to transfer frequently. This allows you to use the To Registered Bills feature in your next bill payment.
  3. What is "Bill Registration and Maintenance"?
    Bill Registration and Maintenance is a feature where you can register bill details which you will be paying on a regular basis by selecting the "To Registered Bills" function.
  4. What is the maximum transaction amount per day?
    The transaction amount is unlimited.
  5. How do I register my frequent bill payments?
    To perform Registration of Bill Payment:
    i. Click Payment / Recharge
    ii. Select Bill Registration and Maintenance.
    iii. Select one of the Payee Corporations from the drop-down list.
    iv. Key-in the necessary information and confirm your registration.
  6. How do I delete a registered bill payment?
    To perform deletion of a registered Bill Payment:
    i. Click Payment / Recharge
    ii. Select Bill Registration and Maintenance.
    iii. Determine the registered payee corporations to be deleted by selecting on the tick box next to it.
    iv. Click on the delete button to perform the deletion.

 

Investment
  1. What is the investment feature for Public Mutual investment?
  2. What is Funds Alias under in the Investment menu?
  1. What is the investment feature for Public Mutual investment?
    Currently, only additional investment top up is available for existing Public Mutual account holders.
  2. What is Funds Alias under in the Investment menu?
    It is a name of your preferred choice for the type investment you wish to contribute for e.g. you may assigned it as 'My Savings Fund'.

 

Other Services
  1. What can I do under the "Other Services" feature?
  2. What can I do under the "Cheque Book Request" feature?
  3. What can I do under the "Stop Cheque Request" feature?
  4. What can I do under the "Cheque Status Inquiry" feature?
  1. What can I do under the "Other Services" feature?
    You can request for new cheque books, stop a cheque and and inquire on the cheque status.
  2. What can I do under the "Cheque Book Request" feature?
    You can request new cheque books for your Current Account. You are able to order a maximum of 10 cheque books per request.
  3. What can I do under the "Stop Cheque Request" feature?
    You can request to stop a cheque presentation at a Public Bank branch.
  4. What can I do under the "Cheque Status Inquiry" feature?
    The cheque status presented to you is only valid for the last 60 days including the date of inquiry. For example, if you presented a cheque on 10 January 2006 and did a cheque status inquiry on 10 June 2006, the cheque status presented will be "Not presented in the last 60 days".
Profile Maintenance
  1. What can I do under "Profile Maintenance"?

  1. What can I do under "Profile Maintenance"?
    (a) Change of Address Request (sent to Account Holding branch)
    (b) Change Password
    (c) Change Personal Details
    (d) Change of Third Party Transfer Limit
    (e) Change Preferred Branch (for collection of new FD certificates, Bankers Cheques and Demand Drafts).
Corporate E-Banking

  1. Can companies use PBeBank.com Online Banking?
  2. How do I apply PBeBank.com Online Banking for my company?
  3. I'm a corporate user but I am not able to view my company accounts upon login?
  4. What is the requirement for Corporate E-Banking?
  1. Can companies use PBeBank.com Online Banking?
    PBeBank.com is designed for retail customers, sole proprietors and corporate customers. Corporate customers usually consist of companies such as Sdn Bhd, Bhd and Partnerships.
  2. How do I apply PBeBank.com Online Banking for my company?
    You may apply at your company account holding branch by submitting the E-Banking Corporate Application form, Board of Resolution for the company's account and the Partnership Agreement for the Partnership account.
  3. I'm a corporate user but I am not able to view my company accounts upon login?
    Once you have login and see the Welcome Page, click on the "Corporation Code" link below the "Corporate Services" situated on the right hand side of the page.
  4. What is the requirement for Corporate E-Banking?
    For corporate customer who only wants to check balances and transactions, there are no additional equipments required. However, for corporate customers who wish to perform transactions, the i-VEST Client Kit would be required to be purchased.