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Do you suspect your PBe account has been compromised? Spotted suspicious activities in your account?

Click Here to Deactivate your User ID

 
Report Lost Telephone Operating Hours
Report Lost ATM Card via PBe Internet Banking
Login PBe > "Profile Maintenance" > "Cancel ATM Card"
or
Go to PBe > "Your Needs & Solutions" > "Cancel Card" > "Cancel Your ATM Card"
603-2170 8000 24 hours

Report Lost Visa/MasterCard - PBB Credit Card Centre
Go to PBe > "Your Needs & Solutions" > "Cancel Card" > "Deactivate your Credit/Debit Card"

603-2176 8555 24 hours
 
Report Fraud Telephone Email Operating Hours
Case Management 603-2177 3555 pbesecure@publicbank.com.my 24 Hours Daily
 
General Enquiries & Assistance / Feedback Telephone Email Operating Hours
PBe Internet Banking Customer Support 603-2170 8000 customersupport@publicbank.com.my 6 am - 12 midnight daily
(12 midnight - 6 am for ID Deactivation only)
Customer Services Department 603-2170 8000 customerservice@publicbank.com.my Monday - Thursday: 8:45 am - 5:45 pm
Friday: 8:45 am - 4:45 pm
PB Card Services 603-2170 8000 custsvc@publicbank.com.my 24 hours
Request For New PB Card PIN / Card Activation 603-2176 8168   24 hours
Hire Purchase / Vehicle Financing 603-2170 8000 hirepurchase@publicbank.com.my  Monday - Thursday: 8:45am - 5:45pm
Friday : 8:45 am - 4:45 pm
Housing & Business Loans / Financing   loans_dev@publicbank.com.my  
Small & Medium Enterprises (SMEs)   smehelpdesk@publicbank.com.my  
Deposits / Bancassurance / Investment / Red Carpet Banking / Remittance 603-2170 8000 rfsd@publicbank.com.my Monday - Thursday: 8:45 am - 5:45 pm
Friday : 8:45 am - 4:45 pm
Share Trading / Share Margin Financing 603-2170 8000 shareinvest@publicbank.com.my Monday - Thursday: 8:45 am - 5:45 pm
Friday : 8:45 am - 4:45 pm
FPX   customersupport@publicbank.com.my  

Self Service Terminal Centre
(for Automated Teller Machine, Cash Recycling Machine, Cheque Deposit Machines matters)

603-2170 8000
 
customerservice@publicbank.com.my  6 am - 12 midnight daily
Careers   hrd@publicbank.com.my
kong.chioksiang@publicbank.com.my
 
Public Islamic Bank Berhad 603-2176 6000  islamicbkg@publicislamicbank.com.my Monday - Thursday: 8:45 am - 5:45 pm
Friday : 8:45 am - 4:45 pm