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Flood Relief Assistance Deferment of Repayment/Payment
Up to 6 Months Deferment of Repayment/Payment For Performing Retail Loans/Financing Customers/Borrowers/Hire Purchase Customers Affected By Recent Flood with effect from 11th January 2021 (Individuals and Business/SMEs)
To provide relief and to alleviate the financial burden of borrowers/customers/hirers who are experiencing financial difficulties/hardship arising from recent flood as declared by Agensi Pengurusan Bencana Negara (NADMA).
Eligibility Criteria
i. Applicable to Non Bankrupt/Non Wound Up Company; AND
ii. Collateral/Residential/Employment address is in the flood district as declared by NADMA.
Validity Period
Manual application from 11 January 2021 to 30 June 2021
Standard Turnaround Time
5 calendar days
Manual Application Form for Retail Loans (exclude Hire Purchase* )
Please print and complete the application form and submit to any PBB/PIBB Branches/Credit Control Centres for approval.
[Flood Relief] Single Individual
[Flood Relief] Joint Individuals
[Flood Relief] Business/SME
* For Hire Purchase Customers
Please submit a written request to your respective account holding branch. Application form is not required.
You may contact our helpdesk lines from Monday to Thursday (8.45 a.m. to 5.45 p.m.) and on Friday (8.45 a.m. to 4.45 p.m.) excluding Public Holidays should you require further assistance or unable to submit the application.
| Regional Credit Control Centres (CCCs) |
Helpdesk Hunting Lines |
| Wilayah CCC |
03 - 2176 7470 |
| Selangor CCC |
03 - 2176 7470 |
| Klang CCC |
03 - 3342 2467 |
| Melaka CCC |
06 - 288 1518 |
| Seremban CCC |
06 - 766 5555 |
| Johor CCC |
07 - 222 2949 |
| Penang CCC |
04 - 262 3376 |
| Ipoh CCC |
05 - 253 0000 |
| Kota Kinabalu CCC |
088 - 487 169 |
| Kuching CCC |
082 - 366 976 |
| Sungai Petani CCC |
04 - 455 8000 |
| Sibu Regional Centre |
084 - 333 888 |
| All 265 Branches |
General Hunting Lines |
| PIBB helpdesk |
03-2176 6086 |
|
By Region where HP/AITAB HP-i were obtained
|
Helpdesk Lines
|
|
Kuala Lumpur, Selangor, Putrajaya
|
03 - 2264 6288
03 - 2264 6488
03 - 3167 6688
|
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Perlis, Kedah, Pulau Pinang, Kelantan, Terengganu
|
04 - 314 6688
04 - 269 7800
|
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Perak, Pahang
|
05 - 5400 999
|
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Johor, Melaka
|
07 - 208 3600
|
|
Negeri Sembilan, Sabah, Sarawak & Labuan
|
03 - 2176 7701
|
Deferment in Repayment for PBB/PIBB Individual Credit Card/Credit Card-i Customers Affected by Flood
PBB/PIBB individual credit card / credit card-i customers who are affected by recent flood may apply for 6 months’ deferment in repayment for their credit card balances.
Please print and complete the application form and email to pbcardcrcontrol@publicbank.com.my for approval.
Flood Deferment (Credit Card) - PDF
For further enquiries on credit card, customer can contact PB Card Services at 03-2176 8000 or email pbcardcrcontrol@publicbank.com.my