Flood Relief Assistance Deferment of Repayment/Payment

Covid-19

Up to 6 Months Deferment of Repayment/Payment For Performing Retail Loans/Financing Customers/Borrowers/Hire Purchase Customers Affected By Recent Flood with effect from 11th January 2021 (Individuals and Business/SMEs)

To provide relief and to alleviate the financial burden of borrowers/customers/hirers who are experiencing financial difficulties/hardship arising from recent flood as declared by Agensi Pengurusan Bencana Negara (NADMA).

Eligibility Criteria
i. Applicable to Non Bankrupt/Non Wound Up Company; AND
ii. Collateral/Residential/Employment address is in the flood district as declared by NADMA.

Validity Period
Manual application from 11 January 2021 to 30 June 2021

Standard Turnaround Time
5 calendar days

Manual Application Form for Retail Loans (exclude Hire Purchase* )
Please print and complete the application form and submit to any PBB/PIBB Branches/Credit Control Centres for approval.

[Flood Relief] Single Individual
[Flood Relief] Joint Individuals
[Flood Relief] Business/SME

* For Hire Purchase Customers
Please submit  a written request to your respective account holding branch. Application form is not required.

You may contact our helpdesk lines from Monday to Thursday (8.45 a.m. to 5.45 p.m.) and on Friday (8.45 a.m. to 4.45 p.m.) excluding Public Holidays should you require further assistance or unable to submit the application.

Regional Credit Control Centres (CCCs) Helpdesk Hunting Lines
Wilayah CCC 03 - 2176 7470
Selangor CCC 03 - 2176 7470
Klang CCC 03 - 3342 2467
Melaka CCC   06 - 288 1518  
Seremban CCC 06 - 766 5555
Johor CCC 07 - 222 2949
Penang CCC 04 - 262 3376
Ipoh CCC 05 - 253 0000
Kota Kinabalu CCC 088 - 487 169
Kuching CCC 082 - 366 976
Sungai Petani CCC 04 - 455 8000
Sibu Regional Centre 084 - 333 888
All 265 Branches General Hunting Lines
PIBB helpdesk   03-2176 6086  

By Region where HP/AITAB HP-i were obtained

Helpdesk Lines

Kuala Lumpur, Selangor, Putrajaya

03 - 2264 6288
03 - 2264 6488
03 - 3167 6688

Perlis, Kedah, Pulau Pinang, Kelantan, Terengganu

04 - 314 6688
04 - 269 7800

Perak, Pahang

05 - 5400 999

Johor, Melaka 

07 - 208 3600

Negeri Sembilan, Sabah, Sarawak & Labuan

03 - 2176 7701

Deferment in Repayment for PBB/PIBB Individual Credit Card/Credit Card-i Customers Affected by Flood

PBB/PIBB individual credit card / credit card-i customers who are affected by recent flood may apply for 6 months’ deferment in repayment for their credit card balances.

Please print and complete the application form and email to pbcardcrcontrol@publicbank.com.my for approval.

Flood Deferment (Credit Card) - PDF

For further enquiries on credit card, customer can contact PB Card Services at 03-2176 8000 or email pbcardcrcontrol@publicbank.com.my