Expanded Targeted Repayment/Payment Assistance (ETRA)
Expanded Targeted Repayment/Payment Assistance for Individual in B40 Category / M40 Category and Micro Enterprise with Approved Loan/Financing Limit ≤ RM150K (Exclude Credit-Impaired and Bankrupt/Wound Up Company)


Eligibility Criteria (self-declaration with no documentary evidences required)

  1. Any Individual(s) categorised as B40 / registered in the Bantuan Sara Hidup (BSH) database; AND/OR
  2. Customer’s spouse is a BSH recipient; OR
  3. Eligible Micro Enterprises with approved loans/financing limit up to RM150K; OR
  4. Any Individual(s) categorised as M40 income level/registered in the Bantuan Prihatin Nasional (BPN) database.

Notes:
Applicable to Non-Credit-Impaired and Non Bankrupt/Non Wound Up Company).


Validity Period
Digital Opt in confirmation with effect from 23 November 2020
(Until 30 June 2021)


ETRA Options (B40 / Micro Enterprise / M40)

Option Repayment/Payment Arrangement with effect from the following month Remark
1 3 months deferment repayment/payment (zero instalment) Not applicable to M40 under BPN
2 6-month 50% reduction of existing monthly loan/financing instalment/interest/profit/rental Not applicable to customers under existing PBB/PIBB TRA

Applicable to Option 1 and Option 2

  1. Loan/financing tenure will be extended for 3 months period with accrued interest/profit/rental
  2. All instalment in arrears (up to 3 months) (if any) shall be zerorised and continue to form part of the loan/financing outstanding amount.
  1. Digital Opt-In Confirmation for Expanded Targeted Repayment/Payment Assistance (ETRA) for Individual in B40 / M40 Category and Micro Enterprise with Approved Loan/Financing Limit ≤ RM150K

    CLICK HERE, to promptly apply.

  2. Non-Digital/Manual Opt-In Confirmation for Expanded Targeted Repayment/Payment Assistance (ETRA) for Individual in B40 / M40 Category and Micro Enterprise with Approved Loan/Financing Limit ≤ RM150K

  3. Please print and complete the opt-in confirmation form and submit to any PBB/PIBB Branches/Credit Control Centres for approval.


    B40 [Single Individual] - Manual Opt-In Confirmation Form.pdf

    B40 [Joint Individuals] - Manual Opt-In Confirmation Form.pdf

    Micro - Manual Opt-In Confirmation Form.pdf


    M40 [Single Individual] - Manual Opt-In Confirmation Form.pdf

    M40 [Joint Individuals] - Manual Opt-In Confirmation Form.pdf


    Important Note:
    Please take note all successful digital Opt-In Confirmation would have an electronic Notification Letter immediately upon submission of your digital Opt-In Confirmation without hassle.
    Please refer to your email for electronic Notification Letter immediately upon successful submission.


  4. 22 FAQs on Eligible B40 / M40 and Micro Enterprises [Expanded Targeted Repayment/Payment Arrangement (ETRA)]


You may contact our helpdesk lines from Monday to Thursday (8.45 a.m. to 5.45 p.m.) and on Friday (8.45 a.m. to 4.45 p.m.) excluding Public Holidays should you require further assistance or unable to submit the application online.



Regional Credit Control Centres (CCCs) Helpdesk Hunting Lines
Wilayah CCC 03 - 2176 7470
Selangor CCC 03 - 2176 7470
Klang CCC 03 - 3342 2467
Melaka CCC 06 - 288 1518
Seremban CCC 06 - 766 5555
Johor CCC 07 - 222 2949
Penang CCC 04 - 262 3376
Ipoh CCC 05 - 253 0000
Kota Kinabalu CCC 088 - 487 169
Kuching CCC 082 - 366 976
Sungai Petani CCC 04 - 455 8000
Sibu Regional Centre 084 - 333 888
All 265 Branches General Hunting Lines
PIBB helpdesk 03-2176 6086