PB SecureSign FAQ
 

Why does PB SecureSign need to be activated?

This is to ensure your account is protected and is only verified by you when you perform the PB SecureSign activation process.
 

How do I switch PB SecureSign to another registered device?

You can switch your PB SecureSign to another registered device via the following steps:

1. Login to PB engage MY with another registered device.
2. Go to Settings.
3. Tap on “PB SecureSign”
4. You will be prompted that re-activation on this device will deregister your PB SecureSign from the old device.
5. Click “Yes” to proceed.
6. Your PB SecureSign is now pending activation for your new device. Please activate via ATM, branch or email to customersupport@publicbank.com.my.

I did not receive any Push Notification on my device to approve my transactions.

Please ensure your Push Notification is turned on for PB engage MY at your device settings.
 

I tapped on the Push Notification but the transaction approval page was not displayed.

Please close and re-launch your PB engage MY app.
 

I approved a PBe transaction with PB SecureSign. The transaction is displayed as 'Success' on my PB engage MY app but my account was not debited.

Please do not close the PBe transaction page until the Reference Number page is displayed to ensure the transaction is fully processed.
 

What is SecurePAC?

PB SecureSign (SecurePAC) is an authentication method available when you perform transactions using other registered device(s). A 6-digit One Time Password (OTP) will be generated by PB SecureSign used for transaction approval of higher limit.
 

I entered the SecurePAC but received an error stating that the SecurePAC is invalid.

The SecurePAC is only valid for 60 seconds. Please enter the SecurePAC on PBe before the timer on PB engage MY runs out.
 

How do I identify which device is PB SecureSign activated on?

You can check by going to Settings > Device Management for the list of devices. Your device with PB SecureSign activated will be displayed with these symbols .
 

Why is PAC SMS still required for FPX transactions?

The Bank is currently phasing out PAC SMS in stages. PB SecureSign will be the only authentication method available in the near future.
 

Click here for Frequently Asked Questions.