COVID-19 Repayment Assistance

Retail Loans/Financing (Exclude HP) Targeted Repayment Assistance (TRA) for Individuals and Business Customers w.e.f. 7 July 2021



If you are affected by the COVID-19 and require further financial assistance to repay your loan/financing monthly instalment/interest you can request OPT-IN for COVID-19 rescheduled repayment/payment arrangement.


A) TRA options. (The choice is yours and the repayment assistance selected will not appear in CCRIS)

Option

Reduction in Income/
Cash Flow in 2021

Digital & Non-Digital (Rolling 6 months)

6 months

7th month onwards

1

50% or more reduction

25% of existing monthly loan/financing instalment

Resumption of existing monthly loan/financing instalments

2

25% to less than 50% reduction

50% of existing monthly loan/financing instalment

3

Less than 25% reduction

75% of existing monthly loan/financing instalment

4.

Other Option

(Non-Digital Request OPT-IN only)

HURRY UP! Request OPT-IN now to prevent credit-impaired status.


Notes:

  1. Loan/financing tenure will be extended accordingly with interest or profit /rental accrued at prevailing contracted interest/ profit/rental rate at the point of TRA.
  2. For TRA request OPT-IN, instalment (ijarah rental) in arrears (up to maximum 3 months) (if applicable) shall be zerorised and continue to form part of the loan/financing outstanding amount.

B) TRA eligible criterias:

  1. Available to all individual(s) and all SMEs customers (exclude credit-impaired and bankrupt/wound-up company); and
  2. Performing Loan/financing less than 90 days overdue.

C) TRA Standard Turnaround Time

A decision on your request OPT-IN shall be reverted to you within standard turnaround time as follows upon receipt of your request OPT-IN with full information with self-declaration (No documents are required):

Type of Account

Standard Turnaround Time

Digital Opt-In

Non-Digital Opt-In

All Individual(s)

24 hours

5 calendar days

SMEs

10 calendar days

D) Request OPT-IN Here for TRA/Multiple TRA

D (I) Digital Request OPT-IN

Watch this Video to understand steps taken to complete digital request OPT-IN form.


CLICK HERE, to promptly request OPT-IN.



Notes:

Digital request OPT-IN for TRA is NOT applicable for :

  1. Trade Bills, Overdraft, Cash Line Facility-i, Islamic Fixed Rate Financing, AKPK account under Debt Management Programme (DMP), Non-SME, Credit Guarantee Corporation Malaysia Berhad (CGC)/Syarikat Jaminan Pembiayaan Perniagaan (SJPP) guaranteed loans/financing.
  2. Borrowers/Customers who do not receive PBB/PIBB SMS invitation.

You may print and complete the non-digital/manual request OPT-IN form and submit or email to any PBB/PIBB Branches/Credit Control Centres for approval.

Requirements for Digital Request OPT-IN for TRA/ multiple TRA

  1. All customers must maintain valid Hand Phone Number(s) (HP) with the Bank for identity authentication prior to the request OPT-IN for standard TRA options.
  2. All customers must provide valid authenticated email address(es) at the point of request OPT-IN for digital acceptance of Supplementary Letter of Offer (SLO) via PBB/PIBB website within 7 calendar days from the date thereof which may be extended at the Bank’s discretion.
    The Bank could terminate the above approved offer if you still fail to accept the SLO within 30 calendar days from the date of this SLO.
  3. Authorized/empowered keyman(s)/director(s)/partner(s) of SME customers with valid HP number(s) per Bank’s record must provide valid authenticated email address(es) for digital acceptance of SLO via PBB/PIBB website within 7 calendar days from the date thereof which may be extended at the Bank’s discretion.

D (II) Non-Digital Request OPT-IN

Unable to request OPT-IN digitally? No worries.

You may print and complete the relevant manual request OPT-IN form below and submit or email to any PBB/PIBB Branches/Credit Control Centres with the full information with self-declaration (No documents are required).

[Individual(s)] Manual Request OPT-IN Form.pdf

[SME(Micro/Small/Medium)] Manual Request OPT-IN Form.pdf


E) FAQs on TRA

 

 

General notes for TRA Arrangement :

TRA will result in a higher overall financial costs at prevailing contracted interest / profit/rental rate at the point of TRA due to reamortised / extended loan/financing tenure.

You may contact your Account Holding Branch or Credit Control Centre to revise the approved/accepted TRA should your financial circumstances improves in order to reduce the overall financial costs in due course.

Alternatively, you may refer your case to Agensi Kaunseling Dan Pengurusan Kredit (AKPK) established by Bank Negara Malaysia (BNM) to provide free services on money management, credit counselling, financial education and debt restructuring.For enquiry, please call AKPK @ 03-2616 7766 or visit AKPK customer portal at www.akpk.org.my