Cardless Withdrawal
Introducing a new way to withdraw cash - without an ATM debit card!
Using the new feature on PB engage MY mobile app, you can now withdraw cash without a debit card from any Public Bank ATM near you. This new service allows you to send cash to family and friends too. Try it now!
Step by step guide
Step 1
Login PB engage MY app with username and password, select Cardless Withdrawal from the side menu
Step 2
Select ATM Withdrawal Service icon
Step 3
Select ‘Own Withdrawal’ or ‘Others’ for third party withdrawal
Step 4
Select the amount you wish to withdraw in the multiple of RM100.00 up to RM500.00
Step 5
<Agree & Confirm> with Terms & Conditions
Step 6
Authenticate the transaction using PB SecureSign
(i.e. Face ID/Fingerprint or using 6 digits SecurePIN)
Step 7
• T-code is generated on PB engage MY app and W-code is sent via SMS
• For 3rd party withdrawal, forward the ‘T-code’ to the recipient. W-code is sent via SMS to the recipient’s mobile number
Step 8
Go to any Public Bank’s ATM/CRM, select ‘Cardless Withdrawal’
Step 9
Select ‘Proceed’ to accept the Cardless Withdrawal Terms & Conditions
Step 10
Key in the T-code
Step 11
Followed by the W-code
Step 12
Upon authentication of the code, the cash will be dispensed