Credit & Debit Card Fraud Preventive Measures

Credit & Debit Card Fraud Preventive Measures

  1. Ensure your card is in your possession at all times and report the loss of card immediately to the Bank at the following numbers :
    • 03-2176 8555 for Visa/MasterCard Credit Card and PB TARC MasterCard Debit / PB UTAR MasterCard Debit / PB-Petron Visa Debit / PB Visa Electron Debit cards.
    • 03-2179 5000 for Visa/MasterCard Lifestyle Debit Card.
  2. Do not leave your card in your vehicle/locker unattended to avoid theft.
  3. Do not respond to SMS / call / e-mails from unknown person asking for your card details
  4. Be sceptical-Bank Negara Malaysia officer will never call you to ask for your card or banking particulars. You should end the call immediately.
  5. Respond immediately to the Bank’s SMS transaction alert if you did not authorize the transaction.
  6. Always remember to take back your card at the end of any transaction, at any self-serve machines, e.g, ATM, self-service petrol station and at any retail outlets.
  7. Cardmember shall use precautions to prevent the loss of your card and PIN.
  8. Do not disclose the PIN to any other person
  9. Do not write down the PIN on your card, or on anything kept in proximity with the card.
  10. Do not use birth date, identity card (IC) number or phone number as your PIN.
  11. Do not allow any other person to use your card and PIN.
For more tips on fraud preventive measures, click here for Important Notice.