FAQs

What is DuitNow Transfer Service?

DuitNow Transfer is a fund transfer service where you can transfer funds instantly on a 24/7 basis via Recipient ID called DuitNow ID. With DuitNow Transfer, you will enjoy a simple and convenient way to transfer money.

What is DuitNow ID?

DuitNow ID is the identifier which you will register and tied to your bank’s account as the receiving account. The following are the ID’s which can be registered for DuitNow Transfer:
  • Mobile Number
  • NRIC
  • Army ID / Police ID
  • Passport Number
  • Business Registration Number

Where is this service available?

This service is available on PBe, PB engage and PB enterprise.

How does DuitNow Transfer works?

To perform fund transfer via DuitNow Transfer, simply enter your Recipient’s DuitNow ID, and confirm the transfer details. The funds will be transferred to the Recipient’s account instantly. But you need ensure that the Recipient’s already registered their DuitNow ID’s to their selected bank.

Do I need to register for DuitNow Transfer?

Yes, you are required to register if you wish to receive funds via DuitNow Transfer service. However, if you only intend to transfer funds, no registration is required.

How do I register for DuitNow ID?

The registration will be made available via PBe, PB engage and PB enterprise. Please follow these steps below:-

a) Register via PBe
  1. Select 'Fund Transfer'
  2. Look for DuitNow and select 'Register DuitNow'
  3. Select the available DuitNow ID(s) and choose the receiving account
  4. Accept the Terms and Conditions and click 'Next' to proceed
  5. Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process
 b) Register via PB engage
  1. Select 'Settings'
  2. Look for Manage DuitNow ID and select 'Register DuitNow ID'
  3. Select the available DuitNow ID(s) and choose the receiving account
  4. Accept the Terms and Conditions and click 'Confirm' to proceed
  5. Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process
  c) Register via PB enterprise
  1. Select 'DuitNow'
  2. Look for DuitNow Transfer and select 'Register DuitNow'
  3. Select the available DuitNow ID(s) and choose the receiving account
  4. Accept the Terms and Conditions and click 'Next' to proceed
  5. Verify the details then click ‘Submit’ for you Approver to approve your request

How many DuitNow IDs can I register?

You can register multiple DuitNow IDs as long your ID is updated with the bank system. However, only one DuitNow ID can be registered to one bank account. 

What type of account(s) can I register for DuitNow Transfer?

Currently, you can only register to your Savings and Current accounts as the receiving accounts.

What can I do under “Manage DuitNow”?

Manage DuitNow allow you to perform the following actions:-
  1. Deregistration of DuitNow ID
    • You can deregister your DuitNow ID from the PayNet database and you will not be able to receive fund via DuitNow Transfer service. You need to register again if you wish to receive funds via DuitNow Transfer service.
  2. Update DuitNow ID Status
    • You can enable (On) or temporarily disable (Off) your DuitNow ID from receiving funds
  3. Modify Receiving Bank Account
    • You can change the bank account that is tied to your DuitNow ID.
  4. Switch Bank
    • You can switch your DuitNow ID registered at other banks to Public Bank.

How do I deregister my DuitNow ID?

Please follow these steps below :-
a) Deregister via PBe
  1. Select 'Fund Transfer'
  2. Look for DuitNow and select 'Manage DuitNow'
  3. Click on delete action icon on the DuitNow ID that you wish to delete
  4. A confirmation pop-up message will appear, click on 'Yes' to confirm the deletion
b) Deregister via PB engage
  1. Select 'Settings'
  2. Look for 'Manage DuitNow ID' and select the DuitNow ID that you wish to deregister
  3. Click on 'Delete DuitNow ID'
  4. A confirmation pop-up message will appear, click on 'Yes' to confirm the deletion.
 c) Deregister via PB enterprise
  1. Select 'DuitNow'
  2. Look for DuitNow Transfer and select 'Manage DuitNow'
  3. Click on delete action icon on the DuitNow ID that you wish to delete
  4. A pop-up message will appear, click on 'Yes' to confirm the deletion
  5. Verify the details then click ‘Submit’ for you Approver to approve your request

How do I update my DuitNow ID status?

Please follow these steps below :-
a) Update your DuitNow ID status via PBe
  1. Select 'Fund Transfer'
  2. Look for DuitNow and select 'Manage DuitNow'
  3. Click on edit action icon on the DuitNow ID that you wish to update
  4. Select your 'Status' on the dropdown menu to 'On' or 'Off' and click 'Next' to proceed
  5. Verify the details and click 'Confirm' to complete the process
b) Update your DuitNow ID status via PB engage
  1. Select ‘Settings'
  2. Look for ‘Manage DuitNow ID’ and select DuitNow ID that you wish to update
  3. Select your status by toggle ‘On’ or ‘Off’
c) Update your DuitNow ID status via PB enterprise
  1. Select 'DuitNow'
  2. Look for DuitNow Transfer and select 'Manage DuitNow'
  3. Click on edit action icon on the DuitNow ID that you wish to update
  4. Select your 'Status' on the dropdown menu to 'On' or 'Off' and click 'Next' to proceed
  5. Verify the details then click ‘Submit’ for you Approver to approve your request

How do I change my receiving bank account?

Please follow these steps below :-
a) Update your DuitNow ID status via PBe
  1. Select Fund Transfer
  2. Look for DuitNow and select ‘Manage DuitNow’
  3. Click on edit action icon on the DuitNow ID that you wish to update
  4. Select your ‘Account’ on the dropdown menu and click ‘Next’ to proceed
  5. Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process
 b) Update your DuitNow ID status via PB engage
  1. Select 'Settings'
  2. Look for 'Manage DuitNow' and select the DuitNow ID that you wish to update
  3. Click on 'Account Number'
  4. Select your ‘Account’ on the selection menu and click ‘Next’ to proceed
  5. Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process
c) Update your DuitNow ID status via PB enterprise
  1. Select ' DuitNow'
  2. Look for DuitNow Transfer and select 'Manage DuitNow'
  3. Click on edit action icon on the DuitNow ID that you wish to update
  4. Select your ‘Account’ on the dropdown menu and click ‘Next’ to proceed
  5. Verify the details then click ‘Submit’ for you Approver to approve your request

My DuitNow ID is registered to another bank, how do I switch to Public Bank?

Please follow these steps below :-
a) Update your DuitNow ID status via PBe
  1. Select Fund Transfer
  2. Look for DuitNow and select ‘Manage DuitNow’
  3. Click on edit action icon on the DuitNow ID that registered to other banks
  4. Select your ‘Account’ on the dropdown menu and click ‘Next’ to proceed
  5. Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process
 b) Update your DuitNow ID status via PB engage
  1. Select 'Settings'
  2. Look for 'Manage DuitNow' and select the DuitNow ID that you wish to update
  3. Click on 'Account Number'
  4. Select your Public Bank Account on the selection menu and click ‘Next’ to proceed
  5. Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process
c) Update your DuitNow ID status via PB enterprise
  1. Select ' DuitNow'
  2. Look for DuitNow Transfer and select 'Manage DuitNow'
  3. Click on edit action icon on the DuitNow ID that you wish to update
  4. Select your ‘Account’ on the dropdown menu and click ‘Next’ to proceed
  5. Verify the details then click ‘Submit’ for you Approver to approve your request

I have recently changed my mobile number but my DuitNow ID display my old mobile number. What should I do?

Please update your mobile number at the nearest branch. Once updated, your previous mobile number will be deregistered from DuitNow Transfer. Next, go to PBe or PB engage to re-register your new mobile number as your DuitNow ID.

How do I perform a DuitNow Transfer?

Please follow these steps below :-
a) DuitNow Transfer via PBe
  1. Select ‘Fund Transfer’
  2. Look for DuitNow and select ‘To Other Account’ or 'To Favourite Account' 
  3. Select your ‘From Account’
  4. Choose the ‘DuitNow ID Type’
  5. Enter the ‘DuitNow ID’
  6. Enter the amount and other details
  7. Accept the Terms and Conditions and click ‘Next’ to proceed
  8. Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process
b) DuitNow Transfer via PB engage
  1. Select ‘DuitNow Transfer'
  2. Select your ‘From Account’
  3. Choose the ‘DuitNow ID Type’
  4. Enter the ‘DuitNow ID / Account No.’
  5. Enter the amount and other details
  6. Accept the Terms and Conditions and click ‘Next’ to proceed
  7. Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process
 c) DuitNow transfer via PB enterprise 
  1. Select ‘DuitNow’
  2. Look for DuitNow Transfer and select ‘DuitNow’
  3. Choose ‘Transfer Mode’
  4. Select your ‘From Account’
  5. Choose the ‘DuitNow ID Type’
  6. Enter the ‘DuitNow ID’
  7. Enter the amount and other details and click ‘Add to List’
  8. If you wish to add more transactions, repeat from step (iii)
  9. Accept the Terms and Conditions and click ‘Next’ to proceed
  10. Verify the details then click ‘Submit’ for you Approver to approve your request

Is there any service fee involved for DuitNow Transfer services?

No. There is currently no service fee charged for the service.

What is the transaction limit for DuitNow Transfer?

DuitNow Transfer (via Account Number) transaction limit are as follows:

Channels Transaction Authentication Process
PAC SecureSign Token
PBe / PB engage Up to RM10,000.00 per transaction
and RM20,000.00 per day
Up to RM50,000.00 per transaction
and RM50,000.00 per day
 
PB enterprise   Not Applicable  Up to RM100,000.00 per transaction

DuitNow Transfer (via Mobile Number, NRIC/Army/Police ID, Passport Number, Business Registration Number) transaction limit are as follows:

Channels Transaction Authentication Process
PAC SecureSign Token
PBe / PB engage Up to RM10,000.00 per transaction
and RM20,000.00 per day
Up to RM50,000.00 per transaction
and RM50,000.00 per day
 
PB enterprise   Not Applicable  Up to RM10,000,000.00 per transaction
 

Who can I contact for assistance if I have query about DuitNow Transfer service?

You can contact us at 603-2179 9999 from 6:00 AM to 12:00 midnight.