FAQs

Who can I contact to report fraud?

Immediately report to the Bank. Prompt reporting will increase your chances of recovery and also prevent any further losses.

You can make a report by contacting the following:
PBe Customer Support Helpdesk 03-2179 9999
Cyber Fraud Security 03-2177 3555
Credit / Debit Card Contact number at the back of your Credit/Debit card
Alternatively, you can contact any PBB / PIBB branch for assistance.

If there are any financial losses, report to the Police to obtain a Police Report. You can provide this to the Bank as reference.

What can I do to secure my account after a fraud has been detected?

We strongly recommend to do the following:

  1. Change your password immediately.
  2. Contact the Bank or the authorities to make a report.
  3. Deactivate your User ID via PBe.

How do I deactivate my User ID via PBe?

You can deactivate your User ID via PBe by following these steps: 

  1. Visit www.pbebank.com and select “Login”.
  2. Click on “Deactivate User ID”
  3. Fill in the necessary details and authorise the deactivation via PAC.
  4. Your User ID is now deactivated. 

How do I re-activate my User ID?

You can reactivate your User ID by visiting your nearest Public Bank branch. 

How do I cancel my ATM / Credit card?

You can cancel your ATM / Credit card via the following methods: 

via PBe Homepage
  1. Click on the "Cancel Card" button located just below the Login button. 
  2. Select 'Cancel ATM Card' or 'Deactivate your Credit/Debit Card'
  3. Key-in your card number or New IC/Old IC/Passport No/Armed Forced No and click 'Next'
  4. Key-in your authentication (SMS PAC / Card PIN) to proceed
  5. You have successfully cancelled your ATM / Credit card


via PBe (ATM Card):

  1. Login to PBe and select 'Profile Maintenance'.
  2. Select 'Cancel ATM Card'.
  3. Select the card(s) you want to cancel and click on 'Next'.
  4. Make sure the ATM card selected is correct before clicking on 'OK' to proceed.
  5. Upon confirmation, your ATM card(s) will be cancelled immediately. The card can no longer be reactivated.


via PBe (Credit Card):

  1. Login to PBe and select 'Account'.
  2. Select 'PB Card' and then select 'Cancel Card'
  3. Select the card you want to cancel and click on 'Next'.
  4. Fill in the necessary details and click 'Next'.
  5. Upon confirmation, your Credit Card will be cancelled immediately. The card can no longer be reactivated.


Alternatively you can also contact the following to cancel your ATM / Credit Card. 

Report Lost / Cancel ATM Card 03-2179 5000
Report Lost / Cancel Credit Card 03-2176 8555