FAQs
Who can I contact to report fraud?
Immediately report to the Bank. Prompt reporting will increase your chances of recovery and also prevent any further losses.
You can make a report by contacting the following:
PBe Customer Support Helpdesk |
03-2179 9999 |
Cyber Fraud Security |
03-2177 3555 |
Credit / Debit Card |
Contact number at the back of your Credit/Debit card |
Alternatively, you can contact any PBB / PIBB branch for assistance. |
If there are any financial losses, report to the Police to obtain a Police Report. You can provide this to the Bank as reference.
What can I do to secure my account after a fraud has been detected?
We strongly recommend to do the following:
- Change your password immediately.
- Contact the Bank or the authorities to make a report.
- Deactivate your User ID via PBe.
How do I deactivate my User ID via PBe?
You can deactivate your User ID via PBe by following these steps:
- Visit www.pbebank.com and select “Login”.
- Click on “Deactivate User ID”
- Fill in the necessary details and authorise the deactivation via PAC.
- Your User ID is now deactivated.
How do I re-activate my User ID?
You can reactivate your User ID by visiting your nearest Public Bank branch.
How do I cancel my ATM / Credit card?
You can cancel your ATM / Credit card via the following methods:
via
PBe Homepage
- Click on the "Cancel Card" button located just below the Login button.
- Select 'Cancel ATM Card' or 'Deactivate your Credit/Debit Card'
- Key-in your card number or New IC/Old IC/Passport No/Armed Forced No and click 'Next'
- Key-in your authentication (SMS PAC / Card PIN) to proceed
- You have successfully cancelled your ATM / Credit card
via PBe (ATM Card):
- Login to PBe and select 'Profile Maintenance'.
- Select 'Cancel ATM Card'.
- Select the card(s) you want to cancel and click on 'Next'.
- Make sure the ATM card selected is correct before clicking on 'OK' to proceed.
- Upon confirmation, your ATM card(s) will be cancelled immediately. The card can no longer be reactivated.
via PBe (Credit Card):
- Login to PBe and select 'Account'.
- Select 'PB Card' and then select 'Cancel Card'
- Select the card you want to cancel and click on 'Next'.
- Fill in the necessary details and click 'Next'.
- Upon confirmation, your Credit Card will be cancelled immediately. The card can no longer be reactivated.
Alternatively you can also contact the following to cancel your ATM / Credit Card.
Report Lost / Cancel ATM Card |
03-2179 5000 |
Report Lost / Cancel Credit Card |
03-2176 8555 |