FAQs

Who can I contact to report fraud?

Immediately report to the Bank. Prompt reporting will increase your chances of recovery and also prevent any further losses.

You can make a report by contacting the following:
PBe Customer Support Helpdesk 03-2179 9999
Cyber Fraud Security 03-2177 3555
Credit / Debit Card Contact number at the back of your Credit/Debit card
Alternatively, you can contact any PBB / PIBB branch for assistance.

If there are any financial losses, report to the Police to obtain a Police Report. You can provide this to the Bank as reference.

What can I do to secure my account after a fraud has been detected?

We strongly recommend to do the following:

  1. Change your password immediately.
  2. Contact the Bank or the authorities to make a report.
  3. Deactivate your User ID via PBe.

How do I deactivate my User ID via PBe?

You can deactivate your User ID via PBe by following these steps: 

  1. Visit www.pbebank.com and select “Login”.
  2. Click on “Deactivate User ID”
  3. Fill in the necessary details and authorise the deactivation via PAC.
  4. Your User ID is now deactivated. 

How do I re-activate my User ID?

You can reactivate your User ID by visiting your nearest Public Bank branch.