FAQs

What is PBe Registration?

This service enables Public Bank customers to register for access to the Bank’s Online Banking Services, PBe.

Is PBe Registration available on PB engage MY?

No. You can only register via PBe.

What are the conditions to register for PBe?

To register for PBe, you must fulfil any ONE of the following conditions:
  1. Have a Temporary ID and Password upon subscription for PBe at branches
  2. Have an ATM Card or PB Credit / Debit Card with a registered card PIN

Can I perform this service if I am overseas?

Yes. You may register for PBe as long as you are connected to the Internet. However, if you are using PAC SMS, international roaming has to be enabled in order to receive your PAC SMS.

What is card PIN?

For ATM Card holders, the card PIN refers to your 6-digit ATM PIN.
For PB Credit / Debit Card holders, the card PIN refers to your 6-digit PIN created during the card’s activation.

What are the requirements for a User ID?

Your PBe User ID must meet the following criteria:
  1. Between 6 to 12 characters
  2. First and second characters must be alphabetical letters
  3. No spaces allowed

I have obtained a Temporary ID and Password. What are the steps to register for PBe?

I have a/an ATM Card / PB Credit / Debit Card. What are the steps to register for PBe?

What are the requirements for a Password?

Your Password must meet the following criteria:
  1. Between 8 to 12 characters
  2. Contain at least one alphabetical letter
  3. Contain at least one number
  4. Contain at least one special character
  5. No spaces allowed

What is the Security Code for?

In order to prevent malicious requests attempted by bots, you are required to enter a 6-digit alphanumeric code displayed in the box (example below) before you proceed.
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If you are unsure of the characters displayed, you may click the refresh button to refresh the code.
 

What are the Memorable Question and Memorable Answer for?

They will be used to authenticate your identity when you contact our Customer Support in the future. You are advised to remember the answer to your selected question.

What is the Personal Login Phrase (PLP) for?

The PLP is a user predefined secret word(s) that will be displayed at the login screen after you enter your User ID. Your PLP should be between 13 to 20 characters containing letters, numbers and special characters.

Do not use your User ID and Password as your PLP.

What are the requirements of a Personal Login Phrase (PLP)?

Your PLP must meet the following criteria:
  1. Between 13 to 20 characters
  2. Contain at least one alphabetical letter
  3. Contain at least one number
  4. Contain at least one special character
  5. No spaces allowed

What is the difference between One-Time Password (OTP) and PBe Authentication Code (PAC)?

PB Credit / Debit Card customers will have registered their mobile number as their OTP number while customers who subscribe for PBe at branches will have their mobile numbers registered as their PAC number. Both OTP and PAC are used to receive authentication codes for transaction approval.

I have a registered OTP number. Do I need to register a PAC mobile number before I can register for PBe?

No. During authentication, an SMS will be sent to your registered OTP number to approve your PBe Registration. Upon successful PBe Registration, your OTP number shall also be registered as your PAC number.

I only have a SecureSign Token. Do I need to register a PAC mobile number before I can register for PBe?

No. During authentication, challenge codes will be displayed on the screen. You may enter the SecureSign Code generated on your token to approve your PBe Registration.

Can I skip the PBe Registration and proceed to log in?

Customers who wish to access Online and Mobile Banking services must first complete PBe Registration.

I have forgotten my Temporary ID and Password. What should I do?

You may register for PBe using your ATM / Debit / Credit Card Number.
Alternatively, you may re-apply for a new PBe access at your account holding branch.

I cannot proceed even though I entered the correct Temporary ID. What should I do?

Your Temporary ID is only valid for 30 days. Kindly re-apply for a new PBe access at your account holding branch. Alternatively, you may register using your activated ATM/Debit/Credit Card.

My Temporary ID is blocked. What should I do?

You have exceeded the number of attempts allowed. Please contact our PBe Customer Support at 03-2179 9999 for assistance.

My Card Number is blocked. What should I do?

You have exceeded the number of attempts allowed. Please contact our PBe Customer Support at 03-2179 9999 for assistance.

My card is lost / stolen, and I have not registered for PBe. What should I do?

For ATM/My Debit Cards, please call 03-2179 5000.
For PB Credit/Debit Cards, please call 03-2176 8555.

In the meantime, please proceed to the nearest branch to request for a Temporary ID and Password.

Can I change my User ID after completing PBe Registration?

No. Once your User ID has been created, it cannot be modified.

Can I change my Password and other personal details after completing PBe Registration?

Yes, you can change your Password, Memorable Question, Personal Login Phrase and email address via Profile Maintenance > Manage Profile.