FAQs

What can I do under "Profile Maintenance"?

(a) Change of Address Request (sent to Account Holding branch)
(b) Change Password
(c) Change Personal Details
(d) Change of Third Party Transfer Limit
(e) Change Preferred Branch (for collection of new FD certificates and Bankers Cheques).
(f) Change Credit/Debit Card info
(g) Change Personal Login Phrase
(h) Unregister PAC
(i) Add / Delete Account
(j) Challenge Questions Enrolment
(k) Change Challenge Questions
(l) Cancel ATM Card
(m) Manage Card Profile

How do I cancel my ATM Card via PBe?

(i) Choose Profile Management
(ii) Click on Cancel ATM Card
(iii) Select the card(s) you want to cancel
(iv) Click on “Next”
(v) Check your details to ensure the ATM Card selected is correct
(vi) Click “Confirm” to cancel your ATM Card
(vii) Upon confirmation your ATM Card(s) will be cancelled immediately. The card can no longer be reactivated
(viii) To apply for a replacement ATM Card, please visit any PBB/PIBB branch