FAQs

What is Digital Signing?

Digital Signing is a process whereby a transaction performed through PBe is approved by the authorizer(s) based on a SecureSign Code generated by the SecureSign token. The SecureSign Code generated is unique to that particular token issued to the authorizer and the PIN activated.

What is SecureSign hard token?

SecureSign is a new digital signing process to confirm and approve financial transactions performed via PBe. Authentication of the transaction is through the digital signature made by the authorizer.

Is it secure using SecureSign hard token?

SecureSign hard token uses Two Factor Authentication technology and digital signature solution to authenticate and secure online banking transactions. The token is secured with PIN and uses advance encryption standards.

What is PB SecureSign digital token?

PB SecureSign digital token is a digital security token attached to your PB engage MY mobile banking application as your alternative authentication method in PBe. It can replace your existing hard token for authenticating internet and mobile banking services. Click here for more information.

Although PB engage MY app can be installed on multiple mobile devices, you are allowed to activate PB SecureSign digital token on 1 device only (primary device).

Is it secure using PB SecureSign digital token?

Digital token brings you the convenience of banking online without the need to carry your physical hard token around. Other than convenience, digital token is just as secure using biometric recognition or 6-digit SecurePIN.

How do I approve PBe transactions using PB SecureSign digital token?

Select the transaction you wish to make. At the Confirmation page, you may select one of the following as your authentication method to approve the transaction.

  • PB SecureSign (Push Notification)
  • PB SecureSign (SecurePAC)

Once you’ve selected “PB SecureSign (Push Notification)”, a pop-up countdown of 120 seconds will be prompted and a push notification will be sent to your PB engage MY mobile banking application for your approval. Please ensure that you have enabled push notification for PB engage MY app to receive the prompt for your authentication using biometric recognition or 6-digit SecurePIN.

For financial transactions with amount RM10,000 and above, you may select “PB SecureSign (SecurePAC)” as your authentication method. To generate the 6 digits SecurePAC for your input and submission, you will need to launch your PB engage MY app and tap on “PB SecureSign” from the pre-login side menu to retrieve the pending transaction for your authentication using biometric recognition or 6-digit SecurePIN.

Is there any service fee using SecureSign? How do I subscribe for this service?

SecureSign

Amount (inclusive GST at 0%)

PB SecureSign Digital Token
(to activate via PB engage MY mobile banking application)

No charge

SecureSign Hard Token
(to subscribe at your account holding branch)

RM50.00 per token* (one time charge)

Monthly Support & Maintenance Fee for SecureSign Hard Token only

RM20.00 per corporation*

* Waived effective 1 October 2014

How long does it take for me to receive a SecureSign hard token?

Generally 7 working days or earlier depending on stock availability.

How do I replace the SecureSign hard token in the event that it is damaged or the battery is low?

Warranty of the product is 6 months from date of issuance. A replacement can be requested from your account holding branch with the charges waived. Depending on the usage and normal conditions, the battery should be good for 4 years or more.

What precautions should I take to secure the hard token?

Activate your personalized PIN (6 digits) immediately upon receipt of the token. Always keep the PIN secret and the token safe. Do not leave the token unattended or share it with anyone else. For added security, change the PIN on a periodical basis. Try to avoid weak PINs such 123456, 282828, 444444 etc. Without the token, transactions cannot be performed without your knowledge nor authorization.

What if I forgot the hard token PIN?

You have six attempts at the PIN. After which, the token will be blocked with the ‘Unblock Code’ displayed. You have to proceed to your Account Holding Branch personally to have the token unblocked at no cost.

What if my hard token is damaged or lost, who do I contact for assistance?

If your token is spoil or lost, please report it immediately to PBe Customer Support at 03-2170 8000 or contact the branch to have the token deactivated. A new token can be issued by the branch at a standard charge of RM53.00 per token.