FAQs

How safe are transactions performed on PBe?

PBe utilises a Transport Layer Security (TLS) encryption. The encryption ensures your User ID, password and banking transactions remain confidential. 
Rest assured, every transaction is fully secured.

How do I keep my computer secure?

We recommend you to regularly update your operating system for new patches, fixes and enhancements.
You may also need to ensure that your computer is protected with:
  1. Anti-virus software
  2. Anti-spyware software
  3. Firewall software or hardware

Can I access PBe Internet Banking using a public PC?

Please refrain from accessing PBe using public / shared PCsor even through public Wifi hotspots. These mediums are not secure and may be vulnerable to hacking attempts.

Why does it take such a long time to load webpages on PBe?

The slow response you are experiencing could be caused by any of the following reasons:
  1. You may not be using the recommended browser, operating system or hardware
  2. Your Internet Service Provider, Local Area Network or our system may be experiencing heavy traffic
  3. Your computer may be infected by malicious programs, rootkit, viruses or spywares
  4. Your browser’s cache memory may be cluttered. Click here to check how you can clear your browser's cache

How do I prevent others from viewing my transaction information?

The best way is to clear your browser’s cache memory after each transaction.

How do I clear my browser’s cache memory?

For Internet Explorer 11 & 10:
  1. Select “Tools” icon (located at the top of your browser’s window)
  2. Click on “Delete browsing history"
  3. Ensure the checkbox “Temporary Internet files and website files" and "Cookies and website data” are ticked
  4. Click on “Delete”
  5. Close and reopen your Internet Explorer

 

For Internet Explorer 9:
  1. Click on the “Tools” icon (located at the top of your browser’s window)
  2. Choose “Delete Browsing History”
  3. Ensure the checkboxes “Temporary Internet Files” and “Cookies” are ticked
  4. Click on “Delete”
  5. Close and reopen your Internet Explorer

 

For Internet Explorer 8:
  1. Select “Tools” (located at the top of your browser’s window)
  2. Choose “Delete Browsing History”
  3. Ensure the checkboxes “Temporary Internet Files” and “Cookies” are ticked
  4. Click on “Delete”
  5. Close and reopen your Internet Explorer

 

For Mozilla Firefox:
  1. Select “Tools” (located at the top of your browser’s window)
  2. Choose “Options”
  3. Select the “Advanced” panel
  4. Click on the “Network” tab
  5. Click “Clear Now” under the ‘Cached Web Content Section’ 
  6. Select “OK”
  7. Close and reopen your Mozilla Firefox

 

For Google Chrome (version 10 and above):
  1. Click on the “Menu” icon 
  2. Choose “Settings” 
  3. Click on “Show advanced settings” (located at the bottom of Settings page)
  4. Click on “Clear browsing data” (located under privacy section)
  5. Tick “Empty the cache” checkbox 
  6. Select “the beginning of time” under the ‘Obliterate the following items from’drop down menu
  7. Click on “Clear browsing data”
  8. Close and reopen your Google Chrome

 

For Google Chrome (Version 1 to 9)
  1. Click on the “Tools Menu” icon 
  2. Select “Options”
  3. Choose “Under the Bonnet” tab
  4. Click on “Clear browsing data”
  5. Tick “Empty the cache” checkbox
  6. Select “the beginning of time” under the ‘Clear data from this period’ drop downmenu
  7. Click on “Clear browsing data”
  8. Close and reopen your Google Chrome

 

For Opera (Version 10 and above)
  1. Click on “Tools” (located at the top of your browser)
  2. Select “Delete private data”
  3. Click on “Details” or “Detail Options” (located on ‘Delete private data’ page)
  4. Tick “Delete entire cache” checkbox
  5. Close and reopen your Opera

 

For Safari
  1. Select “Option” (located at the top of your browser’s window)
  2. Click on “Preferences”
  3. Click on “Privacy” tab
  4. Click on “Remove All Website Data”
  5. Click on “Remove Now”
  6. Close and reopen your Safari