FAQs

I have exceeded the number of login attempts.

You are only allowed 3 login attempts. If you have exceeded the number of attempts allowed, please contact our PBe Customer Support at 03-2179 9999 for assistance.

I have not login for more than six months.

Your PBe account will be blocked due to security concerns. Kindly contact our PBe Customer Support at 03-2179 9999 to unblock your account.

I have not login for more than 1 year.

Your PBe account will be automatically purged by the system after one year of inactivity. You are advised to re-apply for PBe access at an ATM or your account holding branch.