FAQ
- Overview
- Home
- Security Concerns
- Account (Summary)
- Accounts (Statement)
- Transaction Authentication - PB SecureSign (Digital Token)
- Transaction Authentication - SecureSign Token (Physical Token)
- Send Money
- Pay Card
- Pay Bill
- Pay Loan / Financing
- Prepaid Top Up
- DuitNow ID
- eRights
- Cash Advance
- eIPO
- Check eIPO Status
- Manage CDS Account
- Redraw Facility
- Balance Transfer
- eGold Investment Account (eGIA)
- Change Password
- Change Mailing Address
- Add/Delete Account
- Change Personal Login Phrase
- Request Cheque Book
- Stop Cheque Request
- Enquire Cheque Status
- Register Positive Pay
- Terminate Positive Pay
- Insert Positive Pay
- Enquire Positive Pay
- Create Debit Card PIN
- Manage Credit Card PIN
- Renew Debit Card
- Update Credit Card Information
- Cancel / Report Lost Card
- Manage Card-Not-Present and Overseas Retail Transactions
- Overseas ATM Withdrawal
- Contactless Transaction Alert Limit
- MyDebit Limit
- DuitNow Online Banking / Wallets
- Daily Transaction Limit
- Unexplained Funds In Account
- eFixed Deposit (eFD) / eTerm Deposit-i (eTD-i)
- Profile Access
- Challenge Questions and Answers
- e-Invoice
- Overview
- Security Concerns
- Home
- Account (Account Summary)
- Transaction Authentication : PB SecureSign (Digital Token)
- Transaction Authentication : SecureSign Token (Physical Token)
- Send Money
- Pay Bill
- Scan (QR)
- Pay Card
- Pay Loan
- Top Up (Prepaid Top Up)
- Scheduled (Scheduled Transactions)
- Manage Card
- Profile - Account
- Profile - Settings
- Profile – Security
- CO2 Tracker
- eGold Investment Account (eGIA)
- Expense Tracker
- Cash Advance
- PB Flexipay
- Loyalty (Loyalty Card)
- Calculator
- Appointment
- PB Journey
- Wealth (Wealth Management)
- Apply - Savings Account
- Apply – Others (Card, Home/ Vehicle, Solar or Share Trading/ Margin Financing)
- Remit
- eFixed Deposit (eFD) / eTerm Deposit-i (eTD-i)
- Challenge Questions and Answers
- Profile Access
- PBe Registration
- About PBe
- DuitNow Transfer
- FPX
- Migrating to PB enterprise
- PB eFixed Deposit Account
- PBe Challenge Questions and Answers
- How to Report Fraud
- Security Concerns
- System Requirements
- Subsequent Logins
- User ID and Password
- Problem Logging In
- General PBe Services
- E-Statement
- E-Standing Instruction
- Transfer Fund Within Public Bank
- Transfer Fund to Other Banks
- PAC
- Bill Payment
- Foreign Remittance
- GST Tax Invoice
- Investment
- eIPO
- eRights
- Miscellanous Services
- SecureSign Token
- Transaction On Hold
- Profile Maintenance
- Daily Transaction Limit
- Fees & Charges
Overview
Fund Lock is an anti-fraud security feature that allows you to lock a specific amount in your Current or Savings Account(s), protecting it from unauthorized transactions and potential scams.
You may lock your funds, increase your locked amount and submit an unlock fund request via MyPB App and Online Banking.
Fund Lock feature is available for all Current and Savings Account, except:
- PB Sharelink Account
- PB Foreign Currency Current Account (PB FCY CA)
- PB Multi Foreign Currency Current Account (PB MFCA)
Once locked, your funds will no longer be available for all debit transactions including, but not limited to:
- Fund Transfer
- Payment
- Investment
- Standing Instruction / e-Standing Instruction
- Direct Debit
- Cheque Clearing
- Cash Withdrawal or Transfer via self-service terminals.
You can lock a minimum amount of RM 1,000 and up to the total available balance in your account.
Yes. You may always increase funds to your locked amount at any time, without the need to unlock existing locked funds first.
No. You are not able to use your locked funds until you unlock the funds by visiting the nearest Public Bank branch. Please ensure that you have sufficient available balance for your daily spending.
Please visit your nearest Public Bank branch to unlock your funds.
No, your locked funds can only be unlocked in the full amount. You may relock your funds via MyPB App and Online Banking.
If you are currently overseas and are unable to visit our branches, you may contact our Case Management team by emailing us at pbesecure@publicbank.com.my. You are required to provide the necessary documentation, such as a copy of your passport, for verification purposes. Our team will respond to you promptly to assist with the matter.
However, we strongly recommend planning your expenses in advance to ensure uninterrupted access to your funds while you’re overseas.
No, you can only unlock your funds at any Public Bank branches located within Malaysia.
The Fund Lock service is available daily from 02:00AM to 11:59PM.
The Fund Lock service is not available from 12:00AM to 01:59AM. Your locked funds will be shown under ‘Locked and Hold Amount’ during this period.
Your request to lock funds will be effective immediately, and a notification will be sent to you to inform that your funds have been successfully locked.
Your funds will be immediately returned to your available balance once your identity has been verified at the branch.
