FAQ
- Overview
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- Security Concerns
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- Transaction Authentication - PB SecureSign (Digital Token)
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- Overview
- Security Concerns
- Home
- Account (Account Summary)
- Transaction Authentication : PB SecureSign (Digital Token)
- Transaction Authentication : SecureSign Token (Physical Token)
- Send Money
- Pay Bill
- Scan (QR)
- Pay Card
- Pay Loan
- Top Up (Prepaid Top Up)
- Scheduled (Scheduled Transactions)
- Profile - Account
- Profile - Settings
- CO2 Tracker
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- Cash Advance
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- Apply – Others (Card, Home/ Vehicle, Solar or Share Trading/ Margin Financing)
- eFixed Deposit (eFD) / eTerm Deposit-i (eTD-i)
- PBe Registration
- About PBe
- DuitNow Transfer
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- Migrating to PB enterprise
- PB eFixed Deposit Account
- PBe Challenge Questions and Answers
- How to Report Fraud
- Security Concerns
- System Requirements
- Subsequent Logins
- User ID and Password
- Problem Logging In
- General PBe Services
- E-Statement
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- Transfer Fund Within Public Bank
- Transfer Fund to Other Banks
- PAC
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- SecureSign Token
- Transaction On Hold
- Profile Maintenance
- Daily Transaction Limit
- Fees & Charges
Security Concerns
Yes, PB engage MY is secure. For a start, device binding is mandatory for using PB engage MY service. To perform financial transaction, you are required to login with User ID and password. Personal login Phrase (PLP) will be displayed for your verification prior to login with your password.
Transactions via PB engage MY must be approved by PAC or SecureSign Code and are monitored by the Bank’s Fraud Detection System.
Data transmission via PB engage MY are encrypted with HTTPS with valid trusted server certificate and secured with TLS 1.2 encryption with end-to end application layer encryption between the mobile device and back-end server to further protect the transaction.
The mobile application is protected with Runtime Application Self Protection (RASP) to protect it from malicious attacks and unwanted changes and tampering.
No, PB engage MY is not accessible via rooted or jailbroken mobile devices.
There is a risk of leakage of your personal data such as login credentials, accounts and transaction information if unwanted third parties have access to your screenshots. Please be aware that the use of screenshots is at your own risk and responsibility.
- Android: Android 10 and above.
- iOS: iOS 15 and above.
PB engage MY requires access due to the following reasons:
| Services | Mandatory Access | Description |
|---|---|---|
| Phone Book / Contact | No | To allow you to retrieve contact number from your phone book when you perform DuitNow Transfer and Prepaid Top-Up. |
| Phone / Location | No | For device authentication and security purpose. |
| Storage | Yes ( for Android devices only) | For profile personalisation purpose. |
| Fingerprint authentication / Touch ID / Face ID |
No | To enable Quick Access / Quick Balance |
| Camera / Photo | No | For profile personalisation purpose and scanning of QR Code purpose. |
No, you are required to update PB engage MY to the latest version to enjoy the new features, better performance and improved security.
Login to PB engage MY from another mobile device. At “Settings”, tap on “Device Management” and delete the lost device. Alternatively, contact PBe Consumer Support at 603-2170 8000 for assistance.
Please ensure that your Android USB / Wireless Debugging function is turned OFF. You can access this via Settings > System > Developer Options > USB / Wireless Debugging.
