FAQ

PAC is system generated 6-Digit Authentication Code. Each PAC is unique and acts as an additional layer of security to protect your banking transaction. Always treat each PAC with care and do not share your PAC.

1. On Confirmation screen, tap on “Request SMS PAC”
2. Once you have received the SMS, enter the 6-digit Authentication Code into the transaction screen. Ensure the serial number shown on screen matches the serial number in your SMS.
3. Tap on “Submit” to complete the transaction
4. On PB engage MY, PAC is only applicable to transactions including Device Binding, PB SecureSign Registration, SecurePIN Management and Challenge Question Enrolment.

Kindly visit any of our Public Bank or Public Islamic Bank branches to register or change your mobile phone number.

No, every transaction requires a separate PAC.

SecureSign Token is a password protected security device that generates a dynamic, time- sensitive security code for transaction approval in PBe and PB engage MY’s secondary device

New and existing PBe and PB engage MY user

You may apply for the token at anyPublic Bank or Public Islamic Bank branch

RM 50.00 per token.
Note: The service fee is currentlywaived until further notice.

Set up a 6-digit PIN immediately upon receipt of the token. Always keep the PIN secret and the token safe. Do not leave the token unattended or share it with anyone. Avoid weak PINs such as 123456, 282828, 444444, etc.

You have a maximum of six (6) attempts to enter the correct PIN. Failing which, the token will be locked. The token will display a 7-digit LOCK PIN each time you switch on the token.
Please proceed to your nearest branch to unlock the token.

Please report immediately to PBe Customer Support at 603-2170 8000 to have the token deactivated. Get a replacement token at any branch. The token cost is waived until further notice.

PB SecureSign is a digital security token integrated into your PB engage MY mobile banking application. It allows you to authenticate your banking transactions easily and safely via biometric (i.e. fingerprint / Touch ID / Face ID) recognition or 6-digit SecurePIN.

As long as you have registered PAC or SecureSign Token, you can register PB SecureSign in PB engage MY app.

Just login to your PB engage MY app and you will be prompted to activate PB SecureSign automatically, unless if you have previously activated PB SecureSign in another device. You will need to unbind the previously bound device in the app’s Settings > Device Management.

1. Keyin your registered IC number / Passport number / Armed Force number with the Bank for verification
2. Create your new 6-digit SecurePIN
3. Re-enter your new 6-digit SecurePIN for confirmation
4. Enroll for biometric authorisation (optional)
5. Authorise your PB SecureSign activation via registered PAC or SecureSign Token.

Once registered, you can activate your PB SecureSign via either ONE (1) of the following methods:

• Activate PB SecureSign via Public Bank’s ATM / CRM; or
• Activate PB SecureSign via any Public Bank’s Branch; or
• Email to customersupport@publicbank.com.my for assistance

SecurePIN is a 6-digit personal identification number (PIN) created by you during PB SecureSign activation. SecurePIN will be used to authorise banking transactions hence it must always be kept secret and never be disclosed to anyone. Avoid weak PIN such as 123456 or 333888 and avoid using your date of birth, ID number or mobile number as your SecurePIN. *For PB engage DuitNow QR user, your 6-digit QR payment PIN will be your SecurePIN

No. PB SecureSign can onlybe activated in (1) one registered device at one time.

PB SecureSign (Push Notification) is an authentication method available when you performed transaction using PBe or other registered device. A push notification will be sent to your PB SecureSign activated device for approval.
Simply tap on the Push Notification or launch the PB engage MY app to retrieve the pending transaction. Please verify the transaction details before approving the transaction.

SecurePAC is a 6-digit One Time Password (OTP) generated by PB SecureSign. It is used to approve transactions above RM10,000.00.

You can reset your SecurePIN via following steps:

1. Login to PB engage MY
2. Go to “Settings”
3. Tap on “SecurePIN Management” to reset your SecurePIN

The PBe Challenge Questions provide an extra layer of security to protect your account. If the Bank detects any unusual activity or transactions that are deemed high risk, you will be prompted with a challenge question for authentication.

Yes, you can set up the PBe Challenge Questions via PB engage MY if you have registered for PBe but have not enrolled your PBe Challenge Questions.

No, this security feature is required for all PBe users

No, each answer must be unique.

No, you can only change the PBe Challenge Questions via PBe.