Transfer & Payment

What are the available types of Transfer and Paymentservices available via PB engage MY?
Transfer/Payment Future Dated To Non-Favourite To Favourite
DuitNow Transfer / / /
Transfer/Payment Future Dated To Non-Favourite To Favourite
Transfer to Own & Other PB Account / / /
Transfer to Other Banks / / /
DuitNow QR N/A / N/A
Bill Payment/JomPAY / / /
Pay Loan/Financing / / /
Pay Cards / / /
Prepaid Top-up N/A / N/A
Can I share the transaction receipt with my recipient?

Yes, you can share your transaction receipt to your recipient via messaging app such as WhatsApp, via email or other available communication applications by tapping on “Share Receipt” at the acknowledgement screen.

What should I do if I’m having problems performing transaction on the app?
  • Close and relaunch the app or reboot your mobile device.
  • Check to ensure your device has internet connection.
  • Clear your mobile cache or storage (android users).
Why is there a default or pre-selected account during transfer or payment?

You have selected a preferred debiting account during the first time login setup. This feature allows auto selecting debiting account to perform transactions. You can always tap on previous step “From” to select another debiting account.

What type of accounts can I select as my preferred account?

Current / Savings account can be selected as a Preferred Account.

Can I change my preferred account?

Yes. You can change your preferred account at “Settings” > “Preferred Account”

What is Quick Access?

Quick Access is a feature that allows you to access your accounts and perform all types of transfer and payment with your biometric authentication.

What is the limit for Quick Access?

The transaction limit for Quick Access is up to a maximum of RM1,000 per day

Do I need to activate Quick Access?

Yes. Activate Quick Access when you launch PB engage MY for the first time. You may also choose to activate or deactivate it later at “Settings” > “Quick Access”.

Why do I still get prompted to enter my password after activating Quick Access?

If you have exceeded the limit set for Quick Access of RM 1,000, you will need to enter your password to complete the transaction. This is a security feature to safeguard your account

What is DuitNow Transfer?

DuitNow Transfer is a fund transfer service where you can transfer funds instantly to a DuitNow ID.

What is DuitNow ID?

DuitNow ID is the recipient’s identity to receive funds. The available DuitNow ID are as follows:

No. DuitNow ID Type

Previous Name

Current Name

1

Existing:

  • Mobile Number
  • NRIC/Army/Police ID
  • Passport Number
  • Business Registration Number
DuitNow DuitNow Transfer
2

New:

    • Account Number
Instant Transfer
How do I send money with DuitNow Transfer?
  • Tap on “DuitNow” and select “DuitNow Transfer”
  • Select “From Account”
  • Select your favourite recipient. For non-favourite recipient, tap on “New Recipient”, select “DuitNow ID Type” and enter the “DuitNow ID”
  • Enter the amount and tap on ‘’
  • Select “Transfer Type” and enter “Recipient’s Reference” and tap on “Next”
  • Verify the recipient name and other details
  • Tick the T&C checkbox and tap on “Confirm”
  • Complete the transaction with biometric or SecurePIN verification.
How do I register my DuitNow ID?
  • Tap on “Settings” and select “Manage DuitNow ID”
  • Tap on “Register DuitNow ID”
  • Select “Mobile Number” or “ID number” as your DuitNow ID
  • Select “Account Number”
  • Verify details and tick the T&C checkbox
  • Complete the registration with biometric or SecurePIN verification
My DuitNow ID is registered with another Bank. How do I switch to Public Bank?
  • Tap on “Settings” and select “Manage DuitNow ID”
  • Select the “DuitNow ID” registered with another bank
  • Tap on the “Account Number” (with other bank)
  • Select “Account Number”
  • Verify details and tap on “Confirm”
  • Complete the switch with biometric or SecurePIN verification.
What is DuitNow QR?

DuitNow QR is a cashless payment solution that allows you to make QR payments using PB engage MY. Below are the available functions:

  • P2P Transfer (Peer to Peer Transfer)
    • Transfer funds to your friends and family in Malaysia
    • Receive funds transfer from your friends and family in Malaysia
  • Merchant Payment
    • Make payments to Malaysian merchants
    • Make payments to Overseas merchants
Can I use DuitNow QR service via PBe Online Banking?

No. This service is available on PB engage MY only.

Do I need to activate DuitNow QR?

Yes. DuitNow QR activation is part of the Quick Access service. You may refer to the Quick Access activation above at 4.3 for activation and assign a preferred account for DuitNow QR transaction.

Are there any chargesfor DuitNow QR P2P or DuitNow QR Payment to Merchant?

No. There are no charges for P2P transfers and merchant payments.

What should I do if I had made an erroneous DuitNow QR payment?

Erroneous payments (i.e. extra zero or typo) are best settled directly with the respective merchant. The merchant may refund any excess amount via cash or via fund transfer directly to your account. For advice on dispute, you may also reach to our Customer Support Helpdesk at 603-2170 8000.

How do I transfer to my friends or family using DuitNow QR?
  1. Launch PB engage MY and tap on “DuitNow QR”
  2. Scan the merchant’s QR code, the merchant’s name will be displayed
  3. Enter the amount and tap on the “Tick (✓)” button
  4. Verify the details and tap on “Confirm”
  5. Approve the payment with your 6-digit PIN or biometric authentication
How do I receive DuitNow QR transfer from others?
  1. Launch PB engage and tap on “DuitNow QR”
  2. Tap on the ‘Receive’ tab
  3. Enter the amount and tap on the “Tick (✓)” button
  4. Show the QR Code to your friends and family and start receiving
Can I pay using DuitNow QR to overseas merchants?

Yes, you are able to use DuitNow QR to selected overseas merchants under the DuitNow QR Cross Border Payment. Kindly refer to https://www.duitnow.my/DuitNowQR/index.html#consumers for the updated list of available banks.

How do I pay to overseas’ QR code?
  1. Launch PB engage and tap on “DuitNow QR”
  2. Scan the merchant’s QR code, the merchant’s name will be displayed
  3. Enter the amount in foreign currency and check the converted amount in Malaysian Ringgit (MYR)
  4. Tap on the “Tick (✓)” button to verify the payment details (including the exchange rate)
  5. Tap on “Confirm” and approve the payment with your 6-digit PIN or biometric authentication
  6. The amount in MYR will be deducted from your preferred account
What is the FOREX rate of DuitNow QR cross border?

FOREX rate will be shown as you input the foreign currency amount. You may view the exchange rate at the confirmation screen

Are there any charges imposed for using DuitNow QR Cross Border?

There are no charges imposed for DuitNow QR Cross Border Payments.

What are the daily payment limits of DuitNow QR Cross Border?

The DuitNow QR cross border limit falls under the Third Party Transfer Limit that has a maximum of RM 50,000.00 per day.

However, DuitNow QR Cross Border Payment has a lower limit as follows:

  • Up to RM 3,000.00 per transaction, and;
  • Up to RM 10,000.00 per day;

The above are subject to an aggregate total Third Party Transfer Limit of RM 50,000.00 per day or customer’s reduced limit, whichever is lower.