FAQ

E-Standing Instruction is a convenient service that makes automated payments of a fixed amount to a loan, bill, or credit card at a pre-set time and date. You can schedule a one off payment or repeated payments with E-SI.

Any PBe customer with a current/savings account can apply.

E-Standing Instruction is subjected to your daily fund transfer limit. Please refer here for the daily transaction limits.

Service charge is free for E-SI funds transfers within Public Bank accounts. Standard Fees & Charges apply for transfer to other banks.

Please follow these steps below:-

1. Choose Account
2. Click on ‘E-Standing Instruction (E-SI)
3. Click on ‘Create E-SI
4. Choose your transaction type
5. Fill in the details :-
   • From Account
   • Beneficiary short name
   • Amount (RM)
   • First Effective Date
   • Frequency
   • Occurrence(s)
6. Click on ‘Next’
7. Verify details entered
8. Authorise the transaction with PB SecureSign or SecureSign Token
9. Click on ‘Confirm’

You manage your E-SI by deleting an entire E-SI or delete specific transactions within your created E-SI.

• To delete an entire E-SI, please follow these steps below:-
  • Choose Account
  • Click on ‘E-Standing Instruction (E-SI)
  • Click on ‘Manage E-SI’
  • Choose the E-SI that you want to delete
  • Click on ‘Delete’
• To delete a specific transaction within your E-SI, please follow these steps below:-
  • Choose Account
  • Click on E-Standing Instruction (E-SI)
  • Click on Manage E-SI
  • Choose the E-SI you want to manage
  • Click on ‘View Details’
  • Choose which specific transactions scheduled date that you want delete
  • Click on ‘Delete’