FAQ
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MyPB
- Overview
- Home
- Security Concerns
- Account (Account Summary)
- Accounts (Statement)
- Transaction Authentication - PB SecureSign (Digital Token)
- Transaction Authentication - SecureSign Token (Physical Token)
- Send Money
- Pay Card
- Pay Bill
- Pay Loan / Financing
- Prepaid Top Up
- DuitNow ID
- Cash Advance
- Redraw Facility
- Balance Transfer
- Change Password
- Change Mailing Address
- Add/Delete Account
- Change Personal Login Phrase
- Request Cheque Book
- Stop Cheque Request
- Enquire Cheque Status
- Register Positive Pay
- Terminate Positive Pay
- Insert Positive Pay
- Enquire Positive Pay
- Create PB RCB / PB Lifestyle Debit Card PIN
- Create Credit Card PIN
- Renew PB RCB / PB Lifestyle Debit Card
- Update Credit Card Information
- Cancel / Report Lost Card
- Card Opt Out / In Status
- Overseas ATM Withdrawal
- Contactless Transaction Alert Limit
- MyDebit Limit
- DuitNow Online Banking / Wallets
- Daily Transaction Limit
- Unexplained Funds In Account
- eFixed Deposit (eFD) / eTerm Deposit-i (eTD-i)
MyPB App
- Overview
- Security Concerns
- Home
- Account (Account Summary)
- Transaction Authentication : PB SecureSign (Digital Token)
- Transaction Authentication : SecureSign Token (Physical Token)
- Send Money
- Pay Bill
- Scan (QR)
- Pay Card
- Pay Loan
- Top Up (Prepaid Top Up)
- Scheduled (Scheduled Transactions)
- Profile - Account
- Profile - Settings
- CO2 Tracker
- Expense Tracker
- Cash Advance
- PB Flexipay
- Loyalty (Loyalty Card)
- Calculator
- Appointment
- PB Journey
- Wealth (Wealth Management)
- Apply – Others (Card, Home/ Vehicle, Solar or Share Trading/ Margin Financing)
- Remit
- eFixed Deposit (eFD) / eTerm Deposit-i (eTD-i)
PBe Online Banking
- PBe Registration
- About PBe
- DuitNow Transfer
- FPX
- Migrating to PB enterprise
- PB eFixed Deposit Account
- PBe Challenge Questions and Answers
- How to Report Fraud
- Security Concerns
- System Requirements
- Subsequent Logins
- User ID and Password
- Problem Logging In
- General PBe Services
- E-Statement
- E-Standing Instruction
- Transfer Fund Within Public Bank
- Transfer Fund to Other Banks
- PAC
- Bill Payment
- Foreign Remittance
- GST Tax Invoice
- Investment
- eIPO
- eRights
- Miscellanous Services
- SecureSign Token
- Transaction On Hold
- Profile Maintenance
- Daily Transaction Limit
- Fees & Charges
General PBe Services
How do I link my accounts to my PBe profile?
You are allowed to add multiple accounts in your PBe profile, provided they are opened at the same branch. Kindly visit your account holding branch to link your accounts to your PBe profile.
Accounts eligible to be linked include:
- Savings / Current Account
- Fixed Deposit Account
- Gold Investment Account
- Foreign Currency Account
- Share Link Account
- Loans Account
- Hire Purchase Account
- Credit / Debit Card
- Retail Negotiable Instrument of Deposit / Retail Negotiable Islamic Debt Certificate
* Take Note: for Joint Account holders, your mode of signing must be either one to sign. When registering for a PBe profile, both signatories must provide identification and sign on our E-banking Modification form.
How do I remove accounts that are linked to my PBe profile?
To modiify your personal details, first login your account. Click on "Profile Maintenance" followed by "Manage Profile".
Next, select "View/Delete Accounts".
My account shows that it is dormant or inactive. What should I do?
To activate your account, you will need to perform an over-the-counter withdrawal transaction at any one of our branches. You will be able to view your account on the next working day.
What is “Balance Inquiry”?
Balance Inquiry allows you to view your account balances, provided the accounts are linked to your PBe profile. You may view any of your accounts listed below:
- Deposit Accounts (Savings / Current)
- Loan / Financing
- Credit / Debit Card
- Gold Investment Account
What is “Transaction History”?
Transaction History allows you to view your account transactions for the current month and the past two months. Your account must first be linked your PBe profile.
I require clarification regarding my account transactions. Who can I contact?
For Savings / Current / Loan / Gold Investment accounts, please contact your respective account holding branches. Contact details can be found here.
As for Public Bank Credit Card customers, you may contact our PB Card Services at 603-2170 8000 or email us at custsvc@publicbank.com.my.
What is CSV download?
CSV Download shows you your account balance and transaction history in CSV (Comma Separated Value) format. For the best view, please open the file using spreadsheet softwares such as Microsoft Excel or OSX's Number.
What is “View PBe Transaction”?
View PBe Transaction is a record of all your transactions performed (last six months) via PBe. This feature caters for the following transactions:
- Fund Transfer (To Other Account)
- Interbank Fund Transfer (To Account/To Favourite Account)
- Credit/Debit Card Payment (To Own Account/To Other Account)
- Loan/Financing Payment (To Own Account/To Other Account)
- Bill Payment (To Bill/To Favourite Bill)
- Other Payment (Zakat / Wakaf)
- Other Payment (Income Tax Payment)
- Prepaid (Top-up)
- Investment (To Account / To Favourite Account)
- FPX
- Other Payment (EPF Payment)
- DuitNow Transfer (To Other / Favourite Account / ID)
- Foreign remittance
- Western Union
- JomPAY
- DuitNow / DuitNow QR
- PB Visa Direct
- Other Payment (Lembaga Tabung Haji)
- Buy / sell Gold Investment Account
I would like to know more about products and services offered by Public Bank. How may I do so?
You may contact our Customer Services Department at 1-800-22-5555 or by email at customerservice@publicbank.com.my. Alternatively, you may choose to get in touch with us via an online form at Contact Us.
