FAQ

Immediately report to the Bank by submitting a Fraud / Scam Incident Report. Prompt reporting will increase your chances of recovery and also prevent any further losses.

Alternatively, you can contact the following:

You may also drop us an email at pbesecure@publicbank.com.my

If there are any financial losses, report to the Police to obtain a Police Report. You can provide this to the Bank as reference.

1. Visit the PBe Login Page and click on “Report Fraud/Scam Incident".
2. Before you submit your report, we strongly advise you to deactivate your User ID / Credit / Debit or ATM card to ensure your financial safety. Please make sure you have all the details of the fraudulent transaction on hand such as transaction date / time and amount before you perform any deactivation.
3. On click, you will be prompted with a disclaimer. If you wish to proceed with any deactivation, click “Yes”. Click “No” to proceed to submit your fraud report.
4. Fill in all your relevant details and click “Next”.
5. An SMS PAC will be sent to your registered mobile number for authentication. Enter the PAC number and click “Next”.
6. Fill in all your details and click “Add”. Your submission will be added to “Added Incident” table.
7. You can add another incident report by repeating Step vi. Click on “Next” to proceed.
8. Verify your details and click on “Submit”.
9. Your report has been successfully submitted. Please take note of the reference number for future reference.

We strongly recommend to do the following:

1. Change your password immediately.
2. Contact the Bank or the authorities to make a report.
3. Deactivate your User ID via PBe.
4. Submit a Fraud / Scam Incident Report

You can deactivate your User ID via PBe by following these steps: 

1. Visit www.pbebank.com and select “Login”.
2. Click on “Deactivate User ID”
3. Fill in the necessary details and authorise the deactivation via PB SecureSign / SecureSign Token / SMS PAC.
4. Your User ID is now deactivated. 

You can cancel your ATM / Credit card via the following methods: 

• via PBe Homepage
  1. Click on the "Cancel Card" button located just below the Login button. 
  2. Select 'Cancel ATM Card' or 'Deactivate your Credit/Debit Card'
  3. Key-in your card number or New IC/Old IC/Passport No/Armed Forced No and click 'Next'
  4. Key-in your authentication (OTP / Card PIN) to proceed
  5. You have successfully cancelled your ATM / Credit card
• via PBe (ATM Card):
  1. Login to PBe and select 'Profile Maintenance'.
  2. Select 'Cancel ATM Card'.
  3. Select the card(s) you want to cancel and click on 'Next'.
  4. Make sure the ATM card selected is correct before clicking on 'OK' to proceed.
  5. Upon confirmation, your ATM card(s) will be cancelled immediately. The card can no longer be reactivated.
• via PBe (Credit Card):
  1. Login to PBe and select 'Account'.
  2. Select 'PB Card' and then select 'Cancel Card'
  3. Select the card you want to cancel and click on 'Next'.
  4. Fill in the necessary details and click 'Next'.
  5. Upon confirmation, your Credit Card will be cancelled immediately. The card can no longer be reactivated.

Alternatively you can also contact the following to cancel your ATM / Credit Card. 

You can reactivate your User ID by visiting your nearest Public Bank branch. 

You will be receiving acknowledgement email within 24 hour upon we received your fraud case.

Customer Grievance Form (CGF) will be provided in the email for you to complete which includes the following information:

1. Name
2. NRIC or passport number
3. Affected account number
4. Date of the disputed transaction
5. Amount of the disputed transaction
6. Nature of complaint

Please visit www.ofs.org.my for more information. The procedure for lodging a dispute with OFS is provided on this website under the subject of ‘Dispute Resolution'.

Alternatively, you can contact them at 603-22722811 for further assistance.