Security Concerns

How safe are transactions performed on PBe?

PBe utilises a Transport Layer Security (TLS) encryption. The encryption ensures your User ID, password and banking transactions remain confidential. Rest assured, every transaction is fully secured.

How do I keep my computer secure?
We recommend you to regularly update your operating system for new patches, fixes and enhancements.
You may also need to ensure that your computer is protected with:
  • Anti-virus software
  • Anti-spyware software
  • Firewall software or hardware
Can I access PBe Internet Banking using a public PC?

Please refrain from accessing PBe using public / shared PCs or even through public Wi-Fi hotspots. These mediums are not secure and may be vulnerable to hacking attempts.

Why does it take such a long time to load webpages on PBe?
The slow response you are experiencing could be caused by any of the following reasons:
  • You may not be using the recommended browser, operating system or hardware
  • Your Internet Service Provider, Local Area Network (LAN) or our system may be experiencing heavy traffic
  • Your computer may be infected by malicious programs, rootkit, viruses or spywares
  • Your browser’s cache memory may be cluttered. View below to check how you can clear your browser's cache.
How do I prevent others from viewing my transaction information?

The best way is to clear your browser’s cache memory after each transaction.

How do I clear my browser’s cache memory?
  • For Mozilla Firefox:
    • Select “Tools” (located at the top of your browser’s window)
    • Choose “Options”
    • Click “Privacy & Security”
    • Click “Clear Data” under the “Cookies and Site Data”
    • Check the box for “Cached Web Content”
    • Click “Clear”
    • Close and reopen your Mozilla Firefox
  • For Google Chrome:
    • Click the “Tool menu” (three dotted lines in the upper-right corner)
    • Click “More tools” > “Clear browsing data”
    • Choose a time range. Select “All time” to delete everything
    • Check boxes for “Cookies and other site data” and “Cached images and files”
    • Click “Clear data”
    • Close and reopen your Google Chrome
  • For Opera:
    • Click “Setting”
    • Click “Privacy & Security”
    • Click “Clear browsing data”
    • Check the boxes of “Cookies and other site data” and “Cached images and files”
    • Click “Clear browsing data”
    • Close and reopen your Opera
  • For Safari:
    • Click on “Safari” on the top menu bar
    • Click “Preferences”
    • Click “Privacy tab”
    • Click “Manage Website Data”
    • Click “Remove All”
    • Click “Remove Now”
    • Close and reopen your Safari