Transaction Cooling-off Period

What is a Transaction Cooling-Off Period?

Any transaction which are deemed abnormal will undergo a cooling-off period in which the transaction will be placed on hold for a period of time before it is released to the beneficiary. Due to the buffer time provided by the cooling-off period, you now have a window of opportunity to cancel the transaction if you notice that the transaction was not authorized by you.

If you suspect that you have been scammed during this cooling-off period, you may cancel your transaction by simply logging in to your PBe account, click the "Account" tab and select "Transaction On Hold". Then follow the steps below: 

  1. Select the transaction and click the “Delete” button.
  2. Select a reason for cancelling the transaction.
  3. Click “Confirm”.
  4. "On Hold” transaction cancelled successfully.

Alternatively, please contact PBe Customer Support Helpdesk for assistance.

How would I know if my transfer is undergoing the Transaction Cooling-Off Period?

The Bank will notify you of the status of your transaction via SMS, e-mail and push notification.
Alternatively, you may track your transactions by logging into PBe, click “Account” and select “Transaction On Hold”. Any transaction that is undergoing the transaction cooling-off period will be listed here.

When will the transaction be released?

Your pending transactions will be released within a few hours. We appreciate your patience during this process, as our primary goal is to safeguard your financial well-being. For assistance, kindly email to our Case Management officer at

What Constitutes an Abnormal Transfer?

An abnormal transfer is a transaction that is considered suspicious or out of the ordinary from your usual transaction activities. These are the transaction that will be placed under cooling off period to ensure your financial security. 

What does my transaction status 'Completed', 'Failed' or 'Cancelled' mean?
Transaction Status Definition
On Hold The transaction is undergoing a cooling-off period
Processing / Completed  The cooling-off period has ended. Your account will be debited shortly or was debited.
Cancelled / Failed The transaction was cancelled or failed.
Can I make another transfer if my transaction has ‘Failed’ or ‘Cancelled’?

Yes, there is no restriction to the number of times you can transfer.