FAQ

This service enables existing PBe Users who have forgotten their PBe Password to reset their password and/or reactivate their User ID which was deactivated due to incorrect password.

No. This service is only available via PBe.

Yes. You may reset your PBe Password / Reactivate your User ID as long as you are connected to the Internet.

1. At PBe Login page, click on ‘Reset Password / Reactivate User ID’. You will be redirected to the Reset Password / Reactivate PBe User ID page.
2. Select ‘Reset using your Account Number or ATM / Debit / Credit Card Number’.
3. Enter your current PBe User ID.
4. Select the Product Type and enter your Account Number.
   • Current / Savings Account: Enter your Account Number
   • Loan / Financing / Hire Purchase Account: Enter your Account Number and Note Number
5. Enter your Identification Number and the Security Code displayed.
6. Click ‘Next’.
7. Reset your Password and click ‘Confirm’.
8. Authenticate using SMS PAC / PB SecureSign / SecureSign Token.
9. Your password has been reset. You may proceed to log in using your current User ID and new password.

Your PBe User ID must meet the following criteria:

• Between 6 to 12 characters
• First and second characters must be alphabetical letters
• No spaces allowed

Your Password must meet the following criteria:

• Between 8 to 12 characters
• Contain at least one alphabetical letter
• Contain at least one upper case and one lower case letter
• Contain at least one number
• Contain at least one special character
• No spaces allowed

You may contact PBe Customer Support at 03-2170 8000 or send an email to customersupport@publicbank.com.my for assistance.
Alternatively, you may request for a profile replacement at any Public Bank / Public Islamic Bank branch.

You have exceeded the number of attempts allowed. Please contact our PBe Customer Support at 03-2170 8000 for assistance.

You need to re-apply for a new Temporary ID and Password at your account holding branch.

Your Temporary ID is only valid for 30 days. Kindly re-apply for a new Temporary ID and Password at your account holding branch.

If you have not logged in for more than six (6) months, your PBe access will be deactivated. Please contact our PBe Customer Support at 03-2170 8000 to reactivate your profile. Alternatively, you may reactivate your User ID via Reset Password / Reactivate User ID service.

If you have not logged in for more than one (1) year, your PBe access will be purged by the system. You are advised to re-apply for PBe access at any ATM or any nearest Public Bank branch.

You may take the following steps to ensure your password remain safe at all times:

• Memorize your password. For security reasons, never write them down
• Do not disclose your PIN and password
• Make sure no one is peeping when you are entering your password
• Ensure your computer environment is secure 
• Always remember to perform a proper logout after making financial transactions
• Please refrain from accessing PBe on public computers i.e. cyber cafes. If you must, remember to clear the computer's cache after each session. Change your password as soon as you have access to a secure computer.
• Avoid storing your password in internet browsers. To prevent your browsers from storing your passwords, please de-activate the "AutoComplete" function.

You are only allowed to change your User ID during your first-time login.

Once you are logged on to PBe, just click on "Profile Maintenance", followed by "Manage Profile". Next, select "Change Password".

Yes. Our internet banking system considers upper case and lower case to be different characters. This means if you have registered your password as "passWORD", you must login by using "passWORD"; not "password" or "PASSWORD".

No. Your User ID is not case sensitive.

A strong password should include a combination of numbers, alphabets and special characters. Consider using a mix of lower and uppercase letters, e.g. A@j6q4Le31