COVID-19 Updates and Support

PBB/ PIBB will continue to provide loan/ financing repayment assistance to assist targeted individual customers who encounter income reduction and SME customers who are experiencing cash flow reduction to service their loan/ financing upon expiry of 6 Month moratorium on 30 September 2020.

A simplified digital applications and approval process to reschedule loan repayment is available in this website.

Apply for Loan Repayment Rescheduling before 31 October 2020

1.

For information on Retail Loans/ Financing CLICK HERE

2.

For information on Hire Purchase/ AITAB Hire Purchase-i CLICK HERE

3.

For information on Credit Card CLICK HERE

For information on PBB/PIBB COVID-19 Unemployed Individual(s) Moratorium Extension CLICK HERE

In light of the COVID-19 pandemic, Bank Negara Malaysia had on 24 March 2020 announced additional measures to assist borrowers/customers affected. We sincerely hope this will provide some relief to our customers who are facing financial adversities to cope with challenges during this period.

THINGS YOU NEED TO KNOW ABOUT YOUR CREDIT CARD OUTSTANDING BALANCE
 

1.

Credit card balances conversion

• Your statement balance at the point of conversion can be converted into term loan of not more than three (3) years at an effective interest rate of 13% per annum. Please apply here.
  
  OR


• If you have not been meeting the minimum monthly repayment on your credit card consecutively for the last 3 months (not more than 90 days), the Bank will AUTOMATICALLY convert the outstanding balance into a term loan/financing of three (3) years at an effective interest rate of 13% per annum. This is applicable to all income level of the cardholders. The automatic conversion will only be done once.
   

2.

Credit cardholders who have already converted their card balances into a term loan/financing can request for 6 months loan/financing deferment. Loan/financing repayment will resume after the deferment period. To apply, please contact PB Card Services Hunting Line: 03 - 2176 8222.
 

3.

The outstanding balance converted into a term loan/financing is treated as part of your credit card limit. You can continue to use the remaining credit limit of your credit card.
 

4.

The monthly installment of your new term loan/financing will form part of your minimum monthly repayment amount on the credit card.
 

5.

There will no impact to your CCRIS record.
 

Let us know if you require further assistance. Kindly contact the Public Bank Credit Card Helpdesk Hunting Line @ 03 – 2176 8222 from Monday to Friday (8.45 a.m. to 5.45 p.m.)

BAHASA MALAYSIA VERSION: Langkah-langkah untuk membantu pelanggan yang terjejas oleh Covid-19

CHINESE VERSION: 协助受新型冠状肺炎病毒（COVID-19）爆发事件影响之客户的措施

Public Bank and Public Islamic Bank are participating financial institutions of RM2.0 billion PENJANA SME Financing (PSF) Scheme to support Small & Medium Enterprises (SMEs) that are adversely impacted by the COVID-19 pandemic.

Salient features of the PSF:

• Loan / Financing up to RM500,000 per SME
• Financing rate of 3.5% fixed per annum

Terms and conditions apply.

PSF will be available in July 2020. For more information / application, please contact nearest Public Bank and Public Islamic Bank Branches.

Public Bank and Public Islamic Bank are participating financial institutions of RM1.0 billion PENJANA Tourism Financing (PTF) Scheme to support viable Small & Medium Enterprises (SMEs) in tourism sector, by preserving their capacity as well as assisting them to undertake the necessary investment to adjust and remain viable post-COVID-19.

Salient features of the PTF:

• Loan / Financing up to RM300,000 per SME
• Financing rate of 3.5% fixed per annum
• Moratorium period of 12 months
• Business in operation for a minimum of 2 years
• Recipients of Special Relief Facility's (SRF) and PENJANA SME Financing's (PSF) are not eligible

Terms and conditions apply.

Please refer to the eBooklet and FAQ below for further details regarding PTF

- Penjana eBooklet
- FAQ on PENJANA Tourism Financing [English] [Bahasa Malaysia]

PTF will be available in August 2020. For more information / application, please contact nearest Public Bank and Public Islamic Bank Branches.

1.

Temporary Closure of selected Business Units

List of Selected Business Units for Temporary Closure

• Bahasa Malaysia Version
• English Version
• Chinese Version

 

For further details on partner branches / HPCs, please utilise our branch locator.

2.

Revised Banking Hours

Following the Conditional Movement Control Order (CMCO), the banking hours of selected branches and Hire Purchase Centres (HPC)/ Hire Purchase Hub (HPH) have been revised to 9:30am - 3:00pm until further notice.

List of Selected Business Units for Revised Banking Hours

• Bahasa Malaysia Version
• English Version
• Chinese Version

Why online banking?

Watch the video below to learn more about the convenience of online banking can do for you.

Beware of COVID-19 Scams

Please be on the alert for any phone, emails and social media scams taking advantage of the COVID-19 situation. Remember, the Bank will never request for your banking details over the phone, message apps or email. Never share your personal and bank account details to anyone. Learn to fight against these scams by visiting our online security microsite.

Safety Precautions

Precautionary measures are in place to protect the safety and wellbeing of our customers and employees at all times.

• Frequent sanitization and cleaning at touch-points across all branches and buildings.
• Hand sanitizers will be provided for both customers and employees.

Cooperation is a key factor in maintaining public health safety. If you are feeling under the weather, fever, cough or shortness of breath, please avoid visiting the branches.

Thank you for your continued support in these trying times. Stay home, stay safe and bank safe.