What should you do if you are a victim of fraud?

Always be vigilant and be careful to not fall prey to any financial fraud or scams. However, if you spot any unusual activities with your account or suspect that your account has been compromised, here are a few things you should do.

Notify the Bank Immediately

Report to the Bank promptly increases your chance of recovery and prevent further losses. You can make a report by:

  • Submitting a Fraud / Scam Incident Report
  • Calling National Scam Response Centre's 997 hotline (Daily from 8 a.m. to 8 p.m.)
  • Calling PBe Customer Support Helpdesk at 603-2170 8000
  • Calling Cyber Fraud Security at 603-2177 3555 (24 hours, 7 days a week)
  • Calling the contact number at the back of your credit / debit card
  • Calling any PBB / PIBB branch

Report to the Police if there are any financial losses and provide the Police Report to the bank for reference.

Change your passwords

Login to PBe and change your password immediately. Make sure the device used is clean. DO NOT change your password on an infected device.

Activate Kill Switch

The Kill Switch enables you to disable your PBe User ID, ATM/debit/credit cards and deposit account from a single access point if you notice any unusual account activity or suspect your account has been compromised.

How to activate Kill Switch

There are 3 ways in which you can activate the kill switch:

Stay informed

Stay informed of the latest fraud trend and best practices on online banking to protect yourself against fraudsters. Visit our online security microsite to learn more.