Personal Banking
Banking Hours
Our Branches and Hire Purchase Centres throughout Malaysia are open at the following hours:
|
All states except Kelantan and Terengganu
|
| Monday to Friday |
9.30 a.m. to 4.00 p.m. |
| Saturday and Sunday |
Closed |
| Public / State Holiday |
Closed |
|
Kelantan and Terengganu only
|
| Sunday to Thursday |
9.30 a.m. to 4.00 p.m. |
| Friday and Saturday |
Closed |
| Public / State Holiday |
Closed |
|
Internet & Mobile Banking
|
| PBe and PB engage |
24 hours, 7 days a week |
|
Self Service Terminals
|
| ATMs, CDTs, CRMs & CDMs Operation Hours |
6.00 a.m. to 12 midnight |
| Funds Transfer to PB Account |
| No |
Item |
Channel |
| Internet Banking |
ATM |
Over-the-counter (OTC) |
| (1) |
Fees and Charges
(RM per transaction)
|
NIL |
NIL |
NIL |
| (2) |
Daily transaction limit
(RM per day) |
RM50,000
(with PB SecureSign1 or SecureSign Token2)
|
RM30,000.00 combined limit with DuitNow Transfer, Interbank GIRO (IBG) and Intrabank Fund Transfer, prepaid reload purchase and cash withdrawal. |
No limit |
| (3) |
Payment reference
|
|
|
|
| |
(i) Availability of payers' names and payment references in beneficiaries' bank statement
payment references in payers' bank statement |
Yes |
Yes |
Yes |
| |
(ii) Availability of beneficiaries' names and payment references in payers' bank statement |
Yes |
Yes |
Yes |
| (4) |
Operating hours |
24 hours |
6.00 a.m. to 12 midnight |
Banking hours |
| (5) |
Crediting time |
For all channels |
| |
(i) Monday - Friday |
Immediate |
Immediate |
Immediate |
| |
(ii) Non-business days |
Immediate |
Immediate |
Not Applicable |
| (6) |
Refund time |
Not Applicable |
Not Applicable |
Not Applicable |
| Interbank GIRO (IBG) |
| No |
Item |
Channel |
| Internet Banking |
ATM |
Over-the-counter(OTC) |
| (1) |
Fees and Charges
(RM per transaction) |
Free of Charge |
Free of Charge |
RM0.30 per transaction
Note: Free of charge for senior citizens (aged 60 years and above) and disabled person.
|
| (2) |
Daily transaction limit
(RM per day) |
RM50,000
(with PB SecureSign1 or SecureSign Token2)
|
RM30,000.00 combined limit with DuitNow Transfer, Interbank GIRO (IBG) and Intrabank Fund Transfer, prepaid reload purchase and cash withdrawal. |
RM1,000,000.00 per transaction (for residents)
RM10,000.00 per transaction (for non-residents)
|
| (3) |
Payment reference
|
|
|
|
| |
(i) Availability of payers' names and payment references in beneficiaries' bank statement
payment references in payers' bank statement |
Yes |
Yes |
Yes |
| |
(ii) Availability of beneficiaries' names and payment references in payers' bank statement |
Yes |
Yes |
Yes |
| (4) |
Future-dated payments |
Yes |
No |
Yes |
| (5) |
Operating hours |
24 hours |
6.00 a.m. to 12 midnight |
Banking hours |
| (6) |
Crediting time |
|
| |
(i) Monday - Friday |
For all channels |
| |
Before 5:00 a.m. |
Same business day by 11:00 a.m. |
| |
5:01 a.m. to 8:00 a.m. |
Same business day by 2:00 p.m. |
| |
8:01 a.m. to 11:00 a.m. |
Same business day by 5:00 p.m. |
| |
11:01 a.m. to 2:00 p.m. |
Same business day by 8:20 p.m. |
| |
2:01 p.m to 5:00 p.m. |
Same business day by 11:00 p.m.
|
| |
After 5:00 p.m. |
Next business day by 11:00 a.m.
|
| |
(ii) Non-business days |
Next business day by 11:00 a.m. |
Not Applicable |
| (7) |
Refund time |
|
| |
(i) Monday - Friday |
For all channels |
| |
Before 5:00 a.m. |
Same business day by 5:00 p.m. |
| |
5:01 a.m. to 8:00 a.m. |
Same business day by 8:20 p.m. |
| |
8:01 a.m. to 11:00 a.m. |
Same business day by 11:00 p.m. |
| |
11:01 a.m. to 2:00 p.m. |
Next business day by 11:00 a.m. |
| |
2:01 p.m to 5:00 p.m. |
Next business day by 11:00 a.m. |
| |
(ii) Non-business days |
Next business day by 11:00 a.m. |
Not Applicable |
| |
|
|
Free of Charge for senior citizens (above the age of 60 years) and disabled persons |
| DuitNow Transfer (via Account Number) |
| No |
Item |
Channel |
| Internet Banking |
ATM |
| (1) |
Fees and Charges (RM per transaction) |
Free of Charge |
Free of Charge |
| (2) |
Daily transaction limit (RM per day) |
RM50,000
(with PB SecureSign1 or SecureSign Token2)
|
RM30,000.00 combined limit with DuitNow Transfer, Interbank GIRO (IBG) and Intrabank Fund Transfer, prepaid reload purchase and cash withdrawal. |
| (3) |
Payment reference
|
|
|
| |
(i) Availability of payers' names and payment references in beneficiaries' bank statement
payment references in payers' bank statement |
Yes |
Yes |
| |
(ii) Availability of beneficiaries' names and payment references in payers' bank statement |
Yes |
Yes |
| (4) |
Operating hours |
24 hours |
6.00 a.m. to 12 midnight |
| (5) |
Crediting time |
For all channels |
|
| |
(i) Monday - Friday |
Immediate |
Immediate |
| |
(ii) Non-business days |
Immediate |
Immediate |
| (6) |
Refund time |
Not Applicable |
Not Applicable |
DuitNow Transfer
(via Mobile Number, NRIC/Army/Police ID, Passport Number, Business Registration Number) |
| No |
Item |
Channel |
| Online Banking (PBe) |
Mobile Banking (PB engage) |
| (1) |
Fees and Charges (RM per transaction) |
Free of Charge |
Free of Charge |
| (2) |
Daily transaction limit (RM per day) |
RM50,000
(with PB SecureSign1 or SecureSign Token2)
|
DuitNow Transfer & DuitNow QR
RM50,000
(with PB SecureSign1 or SecureSign Token2)
DuitNow QR cross border
RM3,000 per transaction
RM10,000 per day
(PB SecureSign1 or SecureSign Token2)
|
| (3) |
Payment reference
|
|
|
| |
(i) Availability of payers' names and payment references in beneficiaries' bank statement
payment references in payers' bank statement" |
Yes |
Yes |
| |
(ii) Availability of beneficiaries' names and payment references in payers' bank statement |
Yes |
Yes |
| (4) |
Operating hours |
24 hours |
24 hours |
| (5) |
Crediting time |
For all channels |
|
| |
(i) Monday - Friday |
Immediate |
Immediate |
| |
(ii) Non-business days |
Immediate |
Immediate |
| (6) |
Refund time |
Not Applicable |
Not Applicable |
Note:
The daily third party fund transfer limit per customer is shared between all fund transfers performed on the same day to other PBB accounts, DuitNow Transfer, Interbank GIRO (IBG), Intrabank Transfer, DuitNow QR, DuitNow QR Cross Border, PB Visa Direct, Remittance and Western Union services.
1 The daily fund transfer limit can be maintained online at Profile Maintenance/Manage Profile/Change Limit/Change Daily Limit up to a maximum of RM50,000.00. Single transaction limit is up to RM10,000 with PB SecureSign (Push Notification); single transaction limit is up to RM50,000 with PB SecureSign (SecurePAC).
2 The daily fund transfer limit can be maintained online at Profile Maintenance/Manage Profile/Change Limit/Change Daily Limit up to a maximum of RM50,000.00. Single transaction limit is up to RM50,000 with SecureSign Token.
| Other related fees/charges for online banking (internet and mobile banking) |
| No |
Item |
Amount |
| |
Fees and Charges (RM per transaction) |
|
| |
(i) Security tokens |
|
| |
- Device |
RM50.00 per token* (one time charge) |
| |
- Monthly Support & Maintenance Fee |
RM20.00 per corporation* |
| |
(ii) Notification / SMS |
RM0.20 per transaction |
* Waived effective 1 October 2014
| Debit Card |
| No |
Item |
Standalone domestic debit card |
Standalone International brand debit card |
Combo debit card1 |
| |
|
|
|
Domestic |
International |
| (1) |
Daily point-of-sale transaction limit (RM per day) |
RM10,000.00 per day |
RM10,000.00 per day |
Default RM5,000.00 per card per day and Max RM10,000.00 per card per day
|
| (2) |
Incentives |
NIL |
NIL |
NIL |
| |
|
|
|
|
| 1Cards with both domestic debit and international debit schemes |
| Cheque and Current Account Services |
| |
Amount |
Effective date |
| Fee per cheque issued |
RM0.50 |
1st April 2015 |
| Interest rate/profit rate of current accounts |
| Type of accounts |
Interest rate/profit rate (% per annum) |
| Basic |
NIL |
| Normal |
NIL |
| Premium (for Individual only) |
0.0% to 2.0% |