Personal Banking

Personal Banking

Banking Hours

Our Branches and Hire Purchase Centres throughout Malaysia are open at the following hours:
All states except Kelantan and Terengganu
Monday to Friday 9.30 a.m. to 4.00 p.m.                 
Saturday and Sunday                 Closed
Public / State Holiday Closed
Kelantan and Terengganu only
Sunday to Thursday                   9.30 a.m. to 4.00 p.m.                 
Friday and Saturday Closed
Public / State Holiday Closed
Internet & Mobile Banking
PBe and PB engage                  24 hours, 7 days a week              
Self Service Terminals
ATMs, CDTs, CRMs & CDMs Operation Hours 6.00 a.m. to 12 midnight 

 

Funds Transfer to PB Account
No Item Channel
Internet Banking                                    ATM Over-the-counter (OTC)      
(1)
Fees and Charges
(RM per transaction)
NIL NIL NIL
(2) Daily transaction limit
(RM per day) 

RM20,000.00 (with PAC)*
RM50,000.00 (with SecureSign)**

RM30,000.00 combined limit with Instant Transfer (IBFT), Interbank GIRO (IBG) and Intrabank Fund Transfer, prepaid reload purchase and cash withdrawal. No limit
(3) Payment reference
 
     
  (i) Availability of payers' names and payment references in beneficiaries' bank statement
payment references in payers' bank statement
Yes Yes Yes
  (ii) Availability of beneficiaries' names and payment references in payers' bank statement Yes Yes Yes
(4) Operating hours 24 hours 6.00 a.m. to 12 midnight Banking hours
(5) Crediting time For all channels
  (i) Monday - Friday Immediate Immediate Immediate
  (ii) Non-business days Immediate Immediate Not Applicable
(6) Refund time Not Applicable Not Applicable Not Applicable

 

Interbank GIRO (IBG)
No Item Channel
Internet Banking          ATM Over-the-counter(OTC)                   
(1) Fees and Charges
(RM per transaction)
Free of Charge  Free of Charge 

RM2.00 per transaction

For Basic Savings/Current Account:

  • RM0.50 (First 2 transactions per month)
  • RM2.00 (Exceeding threshold)
(2) Daily transaction limit
(RM per day)

RM20,000.00 (with PAC)*
RM50,000.00 (with SecureSign)**

RM30,000.00 combined limit with Instant Transfer (IBFT), Interbank GIRO (IBG) and Intrabank Fund Transfer, prepaid reload purchase and cash withdrawal. RM1,000,000.00 per transaction (for residents)

RM10,000.00 per day (for non-residents)
 
(3) Payment reference
 
     
  (i) Availability of payers' names and payment references in beneficiaries' bank statement
payment references in payers' bank statement
Yes Yes Yes
  (ii) Availability of beneficiaries' names and payment references in payers' bank statement Yes Yes Yes
(4) Future-dated payments Yes No Yes
(5) Operating hours 24 hours 6.00 a.m. to 12 midnight Banking hours
(6) Crediting time  
  (i) Monday - Friday For all channels
  Before 5:00 a.m. Same business day by 11:00 a.m.
  5:01 a.m. to 8:00 a.m. Same business day by 2:00 p.m.
  8:01 a.m. to 11:00 a.m. Same business day by 5:00 p.m.
  11:01 a.m. to 2:00 p.m. Same business day by 8:20 p.m.
  2:01 p.m to 5:00 p.m.

Same business day by 11:00 p.m.

  After 5:00 p.m.

Next business day by 11:00 a.m.

  (ii) Non-business days Next business day by 11:00 a.m. Not Applicable
(7) Refund time  
  (i) Monday - Friday For all channels
  Before 5:00 a.m. Same business day by 5:00 p.m.
  5:01 a.m. to 8:00 a.m. Same business day by 8:20 p.m.
  8:01 a.m. to 11:00 a.m. Same business day by 11:00 p.m.
  11:01 a.m. to 2:00 p.m. Next business day by 11:00 a.m.
  2:01 p.m to 5:00 p.m. Next business day by 11:00 a.m.
  (ii) Non-business days Next business day by 11:00 a.m. Not Applicable
      Free of Charge for senior citizens (above the age of 60 years) and disabled persons

 

Instant Transfer (IBFT)
No Item Channel
Internet Banking                                        ATM
(1) Fees and Charges (RM per transaction) Free of Charge Free of Charge
(2) Daily transaction limit (RM per day)

RM20,000.00 (with PAC)*
RM50,000.00 (with SecureSign)**

RM30,000.00 combined limit with Instant Transfer (IBFT), Interbank GIRO (IBG) and Intrabank Fund Transfer, prepaid reload purchase and cash withdrawal.
(3) Payment reference
 
   
  (i) Availability of payers' names and payment references in beneficiaries' bank statement
payment references in payers' bank statement
Yes Yes
  (ii) Availability of beneficiaries' names and payment references in payers' bank statement Yes Yes
(4) Operating hours 24 hours 6.00 a.m. to 12 midnight
(5) Crediting time For all channels  
  (i) Monday - Friday Immediate Immediate
  (ii) Non-business days Immediate Immediate
(6) Refund time Not Applicable Not Applicable
 
DuitNow
No Item Channel
Online Banking (PBe)                              Mobile Banking (PB engage)
(1) Fees and Charges (RM per transaction) Free of Charge Free of Charge
(2) Daily transaction limit (RM per day)

RM20,000.00 (with PAC)*
RM50,000.00 (with SecureSign)**

DuitNow QR
Up to RM1,000.00 per day.

Open Transfer
Up to RM1,000.00 per day for Android and up to RM5,000.00 per day for iOS.

Favourite Transfer
Up to RM10,000.00 per transaction and RM20,000.00 per day.  

(3) Payment reference
 
   
  (i) Availability of payers' names and payment references in beneficiaries' bank statement
payment references in payers' bank statement"
Yes Yes
  (ii) Availability of beneficiaries' names and payment references in payers' bank statement Yes Yes
(4) Operating hours 24 hours 24 hours
(5) Crediting time For all channels  
  (i) Monday - Friday Immediate Immediate
  (ii) Non-business days Immediate Immediate
(6) Refund time Not Applicable Not Applicable
 
RENTAS
No Item Channel
Internet Banking                             Over-the-counter (OTC)         
(1) Fees and Charges (RM per transaction) RM2.00 per transaction RM5.00 per transaction
(2) Daily transaction limit (RM per day) RM20,000.00 (with PAC)*
RM50,000.00 (with SecureSign)**
Minimum RM10,000.00 per transaction
(3) Payment reference
 
   
  (i) Availability of payers' names and payment references in beneficiaries' bank statement payment references in payers' bank statement Yes Yes
  (ii) Availability of beneficiaries' names and payment references in payers' bank statement Yes Yes
(4) Operating hours 9:30 a.m. to 3 p.m. Banking hours
(5) Crediting time For all channels
  (i) Monday - Friday Same business day Same business day
  (ii) Non-business days Not Applicable Not Applicable
(6) Refund time Same business day Same business day

Note:

The daily third party fund transfer limit per customer is shared between all fund transfers performed on the same day to other PBB accounts, Instant Transfer (IBFT), Interbank GIRO (IBG), DuitNow, RENTAS, PB Visa Direct, PB eGift, Remittance and Western Union services.
 

* The fund transfer limit can be maintained online at Profile Maintenance/Change Daily Transfer Limit up to a maximum of RM20,000.00. Single transaction limit is up to RM10,000 with PAC.

** The daily fund transfer limit can be increased beyond RM20,000.00 to a maximum of RM50,000.00 at any PBB branch. For that, you are required to use a SecureSign token for all transactions, regardless of amount.

 

FPX / PayNet Direct Debit
No Item                            
FPX
Interbank Direct Debit
(1) Fees and Charges
(RM per transaction)
Between RM0.00 to RM5.00
Between RM0.00 to RM3.00
(2) Merchants
  • AirAsia Berhad
  • Amway (M) Sdn Bhd
  • Bahagian Kawalan Filem (BKF)
  • BuyTickets Sdn Bhd
  • CH Mobiweb Services
  • Etiqa Takaful Berhad (Formerly knowns as Takaful Nasional Sdn Bhd)
  • Ikram Education Sdn Bhd
  • Jaring Reload PIN
  • Jabatan Pendaftaran Pertubuhan Malaysia (ROS)
  • JF Apex Securities Bhd
  • Kenanga Investor Bhd (formerly known as ING Funds Bhd)
  • Lembaga Hasil Dalam Negeri (LHDN)
  • Lonpac Insurance Bhd
  • Measat Broadcast Network System Sdn Bhd (ASTRO)
  • Miri Port Authority (MPA)
  • MOL AccessPortal Bhd
  • MYCNX Holdings (M) Sdn Bhd
  • MyEG Services Bhd
  • Pan Malaysian Pools Sdn Bhd (PMP)
  • Pembangunan Sumber Manusia Berhad (PSMB)
  • Public Mutual Bhd (PMB)
  • SCP Parking Sdn Bhd
  • Star Publications (M) Bhd
  • UCSI Education Sdn Bhd
  • Universiti Tunku Abdul Rahman (UTAR)
  • AIA PUBLIC Takaful Berhad (formerly known as ING Public Takaful Ehsan Berhad)
  • Allianz Life Insurance Malaysia Berhad
  • Exertainment Malaysia Sdn Bhd
  • GHL Payment Sdn Bhd
  • GHL Transact Sdn Bhd
  • IHM Sdn Bhd
  • Kenanga Investor Bhd (formerly known as ING Funds Bhd)
  • Nature Environment Products Sdn Bhd (formerly known as NEP Diamond Marketing Sdn Bhd)
  • Nu Skin (M) Sdn Bhd
  • Telekom Malaysia Bhd
  • Perabot Hong Fong
 
Other related fees/charges for online banking (internet and mobile banking)
No Item Amount
  Fees and Charges (RM per transaction)  
  (i) Security tokens  
       - Device RM50.00 per token* (one time charge)
       - Monthly Support & Maintenance Fee RM20.00 per corporation*
  (ii) Notification / SMS RM0.20 per transaction

* Waived effective 1 October 2014
 

Debit Card
No Item Standalone domestic debit card   Standalone International brand debit card   Combo debit card1                          
        Domestic  International  
(1) Daily point-of-sale transaction limit (RM per day) RM10,000.00 per day RM10,000.00 per day

Default RM3,000.00 per card per day and Max RM10,000.00 per card per day

(2) Incentives NIL NIL NIL
         
1Cards with both domestic debit and international debit schemes

 

Cheque and Current Account Services
  Amount Effective date
Fee per cheque issued   RM0.50 1st April 2015  
Interest rate/profit rate of current accounts
Type of accounts                             Interest rate/profit rate (% per annum)
Basic  NIL
Normal NIL
Premium (for Individual only) 0.0% to 2.0%

For more information on E-payment Services and Fees, please click here.