We will employ every possible efforts per the Bank's Complaint Management Process to resolve complaints in a timely manner and to the satisfaction of our customers. However, if you not satisfied with the resolution of your complaint, you may explore the following alternative avenues for redress or mediation.

BNMLINK

BNMLINK has been set up as a complaint resolution arm of BNM. If you are not satisfied with the response we provide, you may refer to BNMLINK for redress of your complaint.

4th Floor, Podium Bangunan AICB,

No. 10, Jalan Dato' Onn,

50480 Kuala Lumpur

Tel: 1-300-88-5465 (1-300-88-LINK)

Overseas: 603-2174 1717

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)

Web form: bnm.gov.my/BNMLINK 

or

Financial Markets Ombudsman Service(FMOS)

The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025 through the consolidation of the Ombudsman for Financial Services and the Securities Industry Dispute Resolution Center. FMOS offers an independent, fair and free dispute resolution service for consumers and investors who are unable to resolve their complaints with financial service providers or capital market intermediaries

For more information on or about FMOS please visit: www.fmos.org.my

Contact details:

Financial Markets Ombudsman Service

14th Floor, Main Block

Menara Takaful Malaysia

No. 4, Jalan Sultan Sulaiman

50000 Kuala Lumpur. ​

​Tel : +603-2272 2811

or

For complaints relating to restructuring of loans

Agensi Kaunseling dan Pengurusan Kredit (AKPK)

Agensi Kaunseling dan Pengurusan Kredit has been established by Bank Negara Malaysia to provide free services on money management, credit counselling, financial education and debt restructuring for individuals.

Find out more about  services offered by AKPK here: www.akpk.org.my