FAQ

Auto Balance Conversion is a Credit Card/-i Programme available to eligible Principal Cardmembers to automatically convert the outstanding balances* into smaller instalments if the eligibility criteria are met. If your outstanding statement balance meets a minimum amount of RM1,000, it will be converted into an instalment plan at EIR^ 13% p.a. for 36 months. You may choose to opt-out from this Programme within 30 days from the e-mail or SMS date on the enrolment by contacting PB Card Services at 03-2170 8000.
*only principal amount is convertible for Credit Card-i
^EIR = Effective Interest Rate / Effective Profit Rate

You are eligible for the Auto Balance Conversion upon meeting the following eligibility criteria:

• A Malaysian Nationality
• Monthly income ≤ RM5,000 (per income record with Public Bank)
• Did not make full payment for Credit Card outstanding balance for the past 12 months;
• Payment ratio ≤10% of outstanding balances over last 12 months’ average
  (Payment ratio = Total payment over last 12 months / total statement balance over last 12 months)
• Cardmember’s total outstanding balance is at least RM1,000; and
• Cardmember’s card account is current and not delinquent

You will be automatically enrolled into the Programme upon meeting the eligibility criteria as stated in A2 once every 12 months.

Your Auto Balance Conversion will start upon successful enrolment which will be communicated to you via email / SMS notification to your registered email address / mobile number from the Bank. The outstanding balance on PB Credit Card/-i will be reviewed on 25th day from your statement date to verify if it meets the minimum criteria for conversion. Auto Balance Conversion will occur when your PB Credit Card/-i outstanding balance meets the minimum balance requirement of RM1,000 where your outstanding balance will be converted into 36-month instalment plan at EIR 13% per annum. Your monthly repayment / payment will be reflected on your Credit Card statement.

Auto Balance Conversion will not happen. The re-assessment will happen in the following month.

You can opt-out from this Programme by contacting PB Card Services at 03-2170 8000

Yes, there is a 30 days grace period for cancellation after the conversion has been made without any termination fee (for first-time conversion only). If you opt to cancel the instalment plan after this period, you will have to repay / pay the outstanding balances in full. For subsequent conversions, if you choose to cancel the instalment plan after the conversion date, you will have to repay / pay the outstanding balances in full. If you cancel the instalment plan, the converted amount will be reversed back into your Credit Card/-i Account and the usual applicable Finance Charges / Effective Profit Rate will be chargeable as if the conversion did not take place.

You may at any time early settle the Auto Balance Conversion instalment amount without any early settlement fee. You are required to pay the total outstanding unpaid balances in full including up to date Interest rate / Effective Profit Rate due.

Your Monthly Instalment amount will be reflected on your monthly Credit Card statement. Your monthly payment must be paid in full every month. Upon successful Auto Balance Conversion, your outstanding balance will be converted in to 36-month instalment payment plan with the Effective Interest Rate / Effective Profit Rate at 13% per annum

A Finance Charge / Effective Profit Rate of 18%, 17% or 15% p.a. will be applied on your monthly Auto Balance Conversion payment plan which will be reflected in the following monthly statement. If you are unable to pay your monthly Auto Balance Conversion instalment plan for 3 months, your instalment plan will be cancelled and you will need to pay the outstanding amount in full.

The outstanding balance amount that is converted will be taken from your existing Credit Card limit. Each monthly instalment repaid / paid will release your available credit limit by the amount paid every month or in full when it is fully repaid / paid.