FAQ

A SecureSign Token is a physical password protected security device (hard token) that generates a dynamic, time-sensitive security code for transaction approval.

Existing and new-to-Bank users can apply for a SecureSign Token at the nearest Public Bank branch.

You can apply for a SecureSign Token at your nearest Public Bank Branch for free.

On MyPB App, the SecureSign Token will be used for device binding and PB SecureSign activation only. However, you can still use SecureSign Token to approve transactions performed on PBe or MyPB.

Please comply with the following to ensure the highest security:

1. Set up a 6-digit PIN immediately upon receival of the token.
2. Always keep the PIN secret and keep the SecureSign Token safe.
3. Do not leave the token unattended or share it with anyone.
4. Avoid weak PINs such as 123456, 282828, 444444, etc.

You have a maximum of three (3) attempts to enter the correct PIN. Upon failure at the third attempt, the token will be locked and will display a 7-digit LOCK PIN each time you switch on the token. Please proceed to the nearest Public Bank Branch to unlock the token.

Please report it immediately to our Customer Service Team at 03-2170 8000 to have the token deactivated. You can get a replacement token at any branch.