Public Bank Berhad | Personal Banking |

This feature enables you to perform fund transfer:

To Own Account
To Other Public Bank Account / To Other Bank’s Account (via Interbank GIRO / DuitNow Transfer)
To Other DuitNow ID

Why can’t I access / use the Send Money function?

Please ensure that you have a strong internet connection. To access this feature, you are required to:

Have an active access to online banking
Activate PB SecureSign on MyPB App / Acquire SecureSign Token from any Public Bank branch
Have a valid and active current / savings account to perform transactions

I prefer to peform fund transfer via Interbank GIRO (IBG). Why is my transfer method defaulted to DuitNow Transfer?

Our system, by default, will select the transfer method DuitNow Transfer for all banks except for Bangkok Bank, which defaults to IBG. You are free to choose your preferred transfer method between DuitNow Transfer and IBG.

My favourite card / loan / financing account is not available under the favourite listing.

You may access to your favourite card / loan / financing account via Pay Card or Pay Loan/Financing functions.

I made an erroneous transaction to a third party and want to recover the funds.

Please proceed to your account holding branch and fill in the grievance form.

There is a feature called Recurring Transaction in the Send Money function. What is this feature for?

This feature allows you to schedule repeated fund transfers at your preferred intervals. You may select the “Transfer Date” to schedule a future dated fund transfer. This feature is also known as E-Standing Instruction (E-SI) on PBe or Scheduled Transactions on MyPB.

Are there any service charges for E-Standing Instruction?

Setting E-SI for transactions/ payments on MyPB does not incur any service charge.

What does it mean if MyPB transaction fund transfer status is displayed as On Hold instead of Successful?

For added security and safety measures, our internal checking and security will highlight certain transactions that appear abnormal for it to undergo further checking. Don’t worry though, we will keep you duly informed during the process and also regarding the outcome of your transaction.

The Bank will notify you of the transaction status via SMS, e-mail and push notification. Alternatively, you may track your transaction by logging into MyPB, clicking “Accounts Summary” and selecting “On Hold”. Transactions that are undergoing cooling-off period will be listed here.

The transaction will be released after the cooling-off period or upon appropriate verification to ensure its legitimacy and protect your financial interests. For assistance, kindly email our Case Management officer at casemanagement@publicbank.com.my

Alternatively, you are only allowed to cancel the “On Hold” transactions. You will not be able to cancel the transaction if the status has been updated to “Processing”.

FAQ

Send Money