FAQ

PB Visa Direct is a cross border fund transfer service which allows PBe users to transfer funds from their banking account to an overseas Visa Debit, Credit or Prepaid Cards via PBe internet banking.

You can either choose your Savings or Current account (both Conventional and Islamic) to perform PB Visa Direct transaction. You can also choose your Credit Card account (both Visa and Mastercard) as the source of fund. However, please take note the transaction will be treated as Cash Advance service.

All PBe users are eligible to use this service.

PB Visa Direct is available 24 hours x 7 days a week*
* except during PBe maintenance hours

The maximum transaction amount is capped at RM8,000.00 per day.

The minimum transaction amount allowed to perform PB Visa Direct is RM300.00

The speed of crediting the recipient Visa Card account is determined by the recipient’s Visa Card issuer whether they are under Fast Fund or Non-Fast Fund category.

Fast Fund category means that the transfer of funds is available almost real time (within 30 minutes) into recipient’s Visa Card account. Non-Fast Fund category means the funds will be made available into the recipient’s Visa Card account within 2 working days.

When a customer inputs the recipient’s Visa Card number & recipient’s name and continues to the next screen, the screen will display whether the recipient’s Visa Card issuer is under the category of Fast Fund or Non-Fast Fund before the transaction is completed.

A flat fee of RM10 is charged for this service.

Kindly refer to the different types of Visa Cards:

• Visa Debit Card: Funds will be transferred into the recipient’s banking account which is linked to their Visa Debit Card. Recipient can access to the funds received through their banking account or directly from their Visa Debit Card for cash withdrawal / bill payment/ retail purchases.
• Visa Credit Card: Funds credited into Visa Credit Card may offset the Visa Credit Card’s outstanding balance with the card issuer. The recipient can directly use his / her credit available balance amount for bill payment or retail purchases. 
• Visa Prepaid Card: Visa Prepaid Cardholder can directly use his / her credit available balance amount for bill payment or retail purchases. 

After you have entered the remitting amount and continue with your \ transaction, the next screen will display the exchange rate used before you complete the transaction.

Sorry, you are not allowed to cancel a transaction once it has been submitted. Hence, please ensure the details are correct before you proceed with the transaction.

The Purpose of Payment Code (PoP) is used to classify and report the nature and purpose of transactions. This field is mandatory when sending original credit transactions and account funding transactions to Argentina, Bangladesh, Egypt and India.