FAQ

Just login to your Public Bank mobile banking application (i.e. MyPB App) and you will be prompted to activate PB SecureSign automatically.

The use of Public Bank’s mobile banking application (i.e. MyPB App) requires all users to activate PB SecureSign on one of their registered device(s) to perform financial transactions.

• Enter your registered IC number or Passport number / Business Registration number with the Bank for verification
• Enable and Set your Quick Payment Limit
• Your PB SecureSign will be pending activation at this point

You can activate your PB SecureSign via the following methods:

• SecureSign Hard Token (if available)
• Automated Teller Machine (ATM) or Cash Recycling Machine (CRM)
• Any PBB / PIBB Branches

As a security measure, Public Bank has introduced a 12-hour cooling-off period to prevent any unauthorised transaction approvals. You will only have full access to MyPB App upon the completion of the cooling off period. This measure is designed to provide an additional layer of protection for your banking activities and sensitive information.

To ensure the utmost safety and security, you will need to complete your PB SecureSign activation by visiting any Public Bank Branch or ATM. Once complete, you will need to wait for the 12 hour cooling-off period to be completed before being able to fully utilize MyPB App.

You will receive a push notification upon successful activation. Alternatively, you may go to Settings > PB SecureSign to check on the status.