FAQ

This feature allows you to make payments to Public Bank’s registered billers or to JomPAY billers. It’s fast and convenient and you can have the option of paying via your Current, Savings or Credit Card accounts.

JomPAY is a national bill payment scheme initiated by Bank Negara Malaysia (BNM) and spearheaded by Payments Network Malaysia Sdn. Bhd. (PayNet) to encourage the use of making bill and invoice payments online. This service is offered through our online banking (PBe/ MyPB) and mobile banking (PB engage/ MyPB App).

All bill payments made are free unless otherwise stated in the “service charge” section. You will be notified when you make a payment to any of these corporations at the confirmation screen prior to making the payment. The Bank has the right to add or change the charges from time to time.

All online payments via JomPAY are free of charge.

Kindly check that your payment details are correct such as Biller Code, Ref‐1 and transaction amount. Ensure that your Biller accepts payment from the type of account you are trying to pay from, this is spelled out in the bill or invoice. (For online banking or mobile banking assistance, please contact our customer support at 03-2170 8000.)

Check the time of payment ‐ if you missed your Bank’s cut‐off time, it won’t go through until the next banking business day (not including weekends or public holidays).
If your payment should have already gone through, please contact the Bank. Make sure you have the JomPAY Reference No. in hand so we can easily track the payment. JomPAY Reference No. is given by the Bank upon completion of payment.