Pay Bill

What is Pay Bill?

This feature allows you to make payments to Public Bank’s registered billers or to JomPAY billers. It’s fast and convenient and you can have the option of paying via your Current, Savings or Credit Card accounts.

What is JomPAY?

JomPAY is a national bill payment scheme initiated by Bank Negara Malaysia (BNM) and spearheaded by Payments Network Malaysia Sdn. Bhd. (PayNet) to encourage the use of making bill and invoice payments online. This service is offered through our internet banking (PBe/ MyPB) and mobile banking (PB engage/ MyPB App).

Are there any charges for Bill Payment?

All bill payments made are free unless otherwise stated in the “service charge” section. You will be notified when you make a payment to any of these corporations at the confirmation screen prior to making the payment. The Bank has the right to add or change the charges from time to time. Any changes will be communicated via MyPB App itself.

Are there any charges for JomPAY?

All online payments via JomPAY are free of charge.

What should I do if my payment did not go through?

Kindly check that your payment details are correct such as Biller Code, Ref‐1 and transaction amount. Ensure that your Biller accepts payment from the type of account you are trying to pay from, this is spelled out in the bill or invoice. (For internet or mobile banking assistance, please contact PBe Customer Support at 03-2170 8000.)

My biller hasn’t received my payment. What should I do?

Check the time of payment ‐ if you missed your Bank’s cut‐off time, it won’t go through until the next banking business day (not including weekends or public holidays).

If your payment should have already gone through, please contact the Bank. Make sure you have the JomPAY Reference No. in hand so we can easily track the payment. JomPAY Reference No. is given by the Bank upon completion of payment.