FAQ
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- Overview
- Security Concerns
- Home
- Account (Account Summary)
- Transaction Authentication : PB SecureSign (Digital Token)
- Transaction Authentication : SecureSign Token (Physical Token)
- Send Money
- Pay Bill
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Your Pin
- Create your new PIN via www.pbebank.com
- Call the contact number printed on the reverse side of your card for Interactive Voice Response (IVR) service OR
- Visit any of our branches
Yes, you may change PIN via the following methods:
- Via Public Bank / Public Islamic Bank ATM
- Call the contact number printed on the reverse side of your card for Interactive Voice Response (IVR) service
Yes, each card will have only one PIN that can be used for both cash withdrawals at ATMs and purchases at point of sale.
You will be allowed several attempts before your PIN is blocked. Limited PIN tries protects you against unauthorized usage of your card. If your PIN becomes blocked, contact us to select a new PIN
Before 1 July 2017, signature will still be allowed when using your new PIN enabled card. If you cannot remember your PIN while transacting at an attended terminal, the retailer can assist you to complete your transaction using signature.
From 1 July 2017, you will no longer be allowed to use your card at a point of sale terminal in Malaysia if you do not know your PIN.
If you do forget your PIN of your Credit Card, please call us at the contact number printed on the reverse side of your card to create a new PIN.
In the event that you do not remember the PIN of your PB Lifestyle Debit Card, you are required to change your Card. Kindly visit the nearest branch to replace your existing Card.
No. Each Card will have only one PIN which is used to perform transactions at the ATM and purchases at the Point-of-Sale (POS)
