FAQ
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Challenge Questions and Answers
Challenge Questions and answers serves as an additional security measure to safeguard you from fraudulent activities when using online banking.
In the event if there is any suspicious activity detected via online or mobile banking, you will be prompted with a challenge question.
It's really simple! You would need to select your preferred questions from three (3) different groups and provide an answer for each.
If you are setting up your Challenge Questions and answers through online banking, you would need to authenticate via PB SecureSign or SecureSign Token to complete the enrolment.
If you are setting up your Challenge Questions and answers through mobile banking, you would need to authenticate via PB SecureSign. If you had not registered for PB SecureSign, you can perform the registration for PB SecureSign and enrol for Challenge Questions and answers together.
No, setting up Challenge Questions and answers is mandatory for all customers using our online and mobile banking services.
No, you are not required to change your User ID and password to enrol for Challenge Questions.
Yes, customers can now enrol for Challenge Questions and answers via MyPB App. You will be prompted to enrol for Challenge Questions and answers as soon as you login on MyPB App.
Customers are highly advised to select questions and answers that are relevant to them. It is crucial to select ones that are easy to remember, but hard to guessed by others.
No, each answer must be unique. Duplicate answers will prevent you from completing the enrolment process.
Yes. your Challenge Questions and answers are highly sensitive, similar to a password. Do not share this information to anyone.
You may reach out to Case Management at 03-2177 3555 or email to pbesecure@publicbank.com.my for further assistance.
There is no specific timeframe set by the Bank. However, you are highly advised to update your asnwers from time to time for security reasons.
