FAQ
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- Overview
- Security Concerns
- Home
- Account (Account Summary)
- Transaction Authentication : PB SecureSign (Digital Token)
- Transaction Authentication : SecureSign Token (Physical Token)
- Send Money
- Pay Bill
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- Pay Loan
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PB SecureSign (Digital Token)
PB SecureSign is a digital security token integrated into MyPB App that allows you to authenticate your banking transactions easily and safely using your bound device.
You are able to approve transactions using Push Notification or SecurePAC at MyPB upon activation of PB SecureSign. For transactions above RM10,000, you must authorize the transaction using SecurePAC for additional security.
As part of our ongoing effort to strengthen the safety measures of MyPB, PB SecureSign is enhanced with a 12-hour cooling-off period to help prevent any unauthorized transaction approvals.
You may approve transactions using PB SecureSign Push Notification or SecurePAC.
If you select to approve the transactions using Push Notification, you will receive a push notification from your MyPB App. Upon tapping on the push notification, you will be directed to MyPB App to review your transaction details. Then, you need to either “Approve” and authenticate the transaction or “Reject” the transaction within the 2 minutes / 120 seconds time limit.
If you select to approve the transactions using SecurePAC, you are required to launch MyPB App and tap on “PB SecureSign” to obtain your 6-digit code. You will be prompted to authenticate the transactions via biometric/ SecurePIN thereafter SecurePAC will be generated. Kindly input the SecurePAC on PBe or PB engage to approve your transaction.
SecurePAC is a system generated 6-digit code. Each SecurePAC is unique and provides an additional layer of security to your banking transactions. Thus, always treat each SecurePAC with care and do not ever share your SecurePAC.
Please do not close the MyPB transaction page until the Reference Number page is displayed to ensure the transaction is fully processed.
Unfortunately, if you did not “Approve” the transaction within the 2 minutes / 120 seconds time limit, the transaction remains and you will need to select another authorization method.
If you are experiencing issues receiving Push Notification, please ensure your device has a good internet connection and relaunch MyPB App. Please also ensure that you have enabled Push Notifications on your device for MyPB App. You can enable this via your device’s app notification settings.
