FAQ

The Insure module allows you to view, renew and purchase Lonpac insurance policies through MyPB App.

The insurance products are all underwritten and issued by Lonpac Insurance Bhd.

Yes, you may withdraw your consent by clicking on the kebab menu “︙”. To view your policies again, you may follow the same process as stated above (No.3).

You can only view selected Lonpac insurance policies as follows:

• Fire Insurance
• Motor Insurance
• Travel Personal Accident Insurance

There could be a couple of possible reasons as follows:

• The policy has been expired for more than 1 year, or has been cancelled.
• The policy has been purchased through a non-Public Bank channel.

Upon choosing the desired policy, you will be brought to the Policy Details screen, whereby you will be able to view selected details.

To view the full policy document, you may tap on the ‘Full Policy’ icon.

Yes, eligible insurance policies may be renewed through Insure on MyPB App. Upon selecting the desired policy, you will be redirected to Lonpac’s Digital Form to complete the insurance renewal.

For all policies eligible for renewal, a ‘Renew Now’ button will be available on the policy details page.

The ‘renewable’ period for eligible policies is 60 days before policy expiry and 14 days after policy expiry.

Renewal premiums may vary due to:

• Changes in coverage
• Claims history
• No Claim Discount (NCD) adjustments
• Regulatory or Lonpac policy pricing updates

No, unless otherwise stated by Lonpac Insurance Bhd., you are required to complete the renewal process before expiry.

Yes, you may do so by selecting your desired Insurance Product under ‘Buy Insurance’, and completing the process via a redirection to Lonpac’s Insurance Purchase Digital Form. 

Upon selecting the desired policy, you may tap on the ‘Full Product Details and Coverage’ button, to be redirected to Lonpac’s Website, to view the full details, including Product Disclosures, Terms and Conditions, and more. 

Depending on the insurance product, you may need the following:

• Personal Details
• Vehicle / Trip Details
• Contact Information
• Existing Policy Details (if available and required)

Additional information may be required or requested by Lonpac during the insurance purchase process.

For insurance renewal and insurance purchase, the available payment methods are as follows:

• Credit Card
• FPX
• e-wallet

You are advised to:

1. Check email notifications
2. Contact Public Bank's Customer Support

Policy documents will be issued electronically by Lonpac via email. Subsequently, you may view the policy on MyPB App.

Yes, you may do so by tapping the Customer Service icon, placed at the top of the screen on the Insure main screen and policy details screen.

You will be able to view Lonpac Insurance Bhd’s location, Customer Service Contact No., Email Address and Operation Hours. 

You may report a claim by contacting Public Bank's Customer Support / Branch. Subsequent claims submission can be done through Lonpac. You may tap on the Claims & Services section via the Customer Service icon in the Insure module, where you will be redirected to Lonpac’s website.

Cancellation request can be made through Public Bank's Customer Support/Branch subject to Lonpac’s policy Terms and Conditions. 

Policy detail updates such as address, nominee, or vehicle / trip information can be directed to Public Bank's Customer Support / Branch. 

This may be due temporary system maintenance or service unavailability. You are advised to try again later.