Getting Started

What do I need to start using Google Wallet?
  • A compatible Android device
  • A supported payment car
  •  A Google account
  •  Secure lock mechanism on the device

Note: Google Wallet will not work on devices without secure lock mechanism

How can I create my own Google account?

When you launch Google Wallet for the first time, you will be asked to sign in to a Google account if one is not already signed in on the device. If you do not have an account, you may create one at that time.

How to add my card to Google Wallet?
  • Open the Google Wallet app or download it on Google Play
  • Select ‘Add to Wallet’
  • Enter the card details
  • Read and accept the Terms & Conditions
  • Choose a verification method (via SMS, e-mail or by contacting PB Card
    Customer Service)
  • Enter the verification code
  • You’re all set!

Note: The Bank is using One-Time Password (OTP) as the verification method. OTP will be sent to Cardmember’s mobile number or e-mail registered with theBank.

How many cards can I add to Google Wallet?

There is no limit on the number of cards storable in the Google Wallet.

Can I register the same card with more than one device using Google Wallet?

No, one PB Credit / Debit Card or PIB Credit Card-i can only be registered to one device using Google Wallet

Can I add my card to Google Wallet when I am overseas?

Yes. However, attempting to add a card to Google Wallet while you are outside Malaysia requires you to be able to receive SMS, e-mail or to contact PB Card Customer Service.

How long will it take for my card to activate after adding it to Google Wallet?

There is no separate activation needed for using a card which has been added to Google Wallet.

Can I use Wi-Fi to add my card to Google Wallet?

Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi, we suggest switching to a cellular data connection.

How do I set the default payment card in Google Wallet?
  • Open the Google Wallet app
  • Select your card from the home screen
  • Select ‘details’ at the bottom of the screen
  • Select ‘Make default for contactless’

You can also make one-time payment with non-default card. To use non-default card for payment:

  • Open the Google Wallet app
  • Swipe left until you find the card you want to use
  • Hold the back of your phone against the contactless payment terminal and look for the check mark
How do I make purchases with Google Wallet?


  • Unlock your phone
  • Hold it near the terminal
  • Look for the check mark to confirm the payment is complete

If the check mark is not on the screen:

  • Try holding the device in a different way
  • Hold the device closer to the payment reader
  • Hold the device for a few extra seconds

If there is a mark but the cashier says the payment did not work, double-check that the store accepts contactless payments.

You may be prompted for the card's Personal Identification Number (PIN).

Note: This PIN is different from the device's PIN

In-apps and Website

  • At checkout, tap the 'Pay with Google Pay' button
  • If asked, choose a payment method and enter your shipping address
  • Confirm your order
Can Google Wallet be used to make online or in-app purchases?

Yes. Google Wallet can be used for online and in-app purchases at participating merchants.

How do I return a purchase if I used Google Wallet to make the payment?

All purchases made with Google Wallet can be returned according to the store’s policies. If the merchant asks you to swipe your card, simply hold the back of your phone to the contactless payment terminal. For some returns, you might have to provide the last four digits of your virtual account number. You can find your virtual account number on the card details screen in your Google Wallet app. In some instances, a merchant may ask for your physical card to complete the return.

Do I need to have an active internet data connection to make a payment using Google Wallet?

A valid Token Key is required to make a Google Wallet payment. Google Wallet requires an internet connection to download Token Keys periodically. If you do not have an internet connection and have used all Token Keys on your device, you will not be able to use Google Wallet until new Token Keys have been downloaded.

After you connect to the internet, there may be a delay before Google Wallet
downloads new Token Keys to allow you to transact using Google Wallet

How can I keep track of purchases I've made with Google Wallet?
  • Open the Google Wallet app
  • Select Menu
  • Select Activity
For some cards, Google Wallet does not keep track of the purchases I have made using the app. Is there an issue with the app or my card?

No. Displaying transaction history may not be available under few circumstances. Contact PB Card Customer Service should you require further clarification on your transaction history.

The card image I see in Google Wallet does not match my physical card. Is there an issue with my card?

No. The card displayed in Google Wallet may not always exactly match the
physical card.

How do I remove my card from Google Wallet?
  • Open the Google Wallet app
    If you have multiple Google Accounts in Google Wallet: At the top left,
    select your name, then choose the account you want to remove a card from
  • Select the card you want to remove.
  • Select ‘Settings’ at the top right corner
  • Select ‘Remove payment method’
  • Select ‘Yes, remove’ to confirm

Contact PB Card Customer Service for assistance should you face any
difficulties removing a card.

What should I do if I lose my original payment card and then receive a replacement card?

The payment cards on Google Wallet are digital versions of your physical
payment cards. If you lose your original payment card and then receive a
replacement card, you need to remove the original payment card from Google Wallet and register the replacement card.

Can I continue to use my physical payment card if I disable Google Wallet or remove the digital equivalent on Google Wallet?

Yes. When you disable Google Wallet or remove a registered card, you are only suspending the token, or digital card number, that has been assigned to your device for that card.

The cashier is asking me for the last four digits of my card number. I provided them with the number, but the transaction failed. What went wrong?

In rare cases, the merchant may ask you for the last four digits of the card number. You will need to provide the last four digits of the virtual account number instead of the last four digits of the physical card. For ease of use, it is located under the card details on your Google Wallet app

Can I use Google Wallet at an Automated Teller Machine (ATM)?

No, Google Wallet is not available for use at ATMs.

Is there any transaction limit when using Google Wallet?

Yes, the transaction limit that applies to Google Wallet is the same as your
physical card. For in-store payments, contactless transaction limit applies. If a PIN is required to authorise a payment, you will need to enter your physical
card’s PIN at the terminal.