FAQ

MyPB App is a new mobile banking application positioned as a banking and lifestyle app that offers the existing online banking services as provided through PB engage with other additional lifestyle services that extend beyond banking.

All individuals with PBe access can use the MyPB App with their existing username and password. For non-Public Bank customers, you may access to MyPB App using your email address.

You can download MyPB App from the following:

• Apple App Store
• Google Play Store
• Huawei AppGallery.

You are recommended to use the MyPB App for the best mobile banking experience inclusive of a variety of innovative features. However, you are allowed to keep both apps.

You are recommended to switch to MyPB App for an enhanced and transformed banking experience inclusive of a multitude of new features.

All existing banking features will still be available on PB engage. However, MyPB App will act as your primary app for transaction approval.

Yes, you can still download MyPB App and access to various lifestyle features. However, you would need to create an account to enjoy the full features and functions of MyPB App.

After downloading MyPB App for the first time, existing PBe users can proceed to perform a first-time login. For new-to-Bank users or users who have never used the app before, they will be required to undergo registration.

Most devices are equipped with an auto-complete feature for typing whereby if enabled, it will automatically add a space after the word. Therefore, this would lead to the “Alphanumeric only” error message being displayed. Please ensure to remove the space after inputting your PBe User ID via the auto-complete feature.

PBe Challenge Questions enrolment is for you to set up questions and answers that only you know, to provide an extra layer of security to protect your account. If the Bank detects any unusual activity or transactions that are deemed high risk, you will be prompted with the challenge questions for authentication.

Yes, the enrolment is made mandatory for all Banking customers. For new users, it will be prompted upon their first time login. For existing Bank customers, it will only be prompted if the users have not previously enrolled for PBe Challenge Questions on any of the Bank’s online or mobile banking platforms.

No, each answer must be unique in order to ensure higher security.

If you are experiencing issues with the app, please click here. 

Alternatively you may try any of the following methods:

1. Check to ensure your device has a good internet connection
2. Turn on and off the Airplane mode
3. Close and relaunch the app
4. Restart your mobile device
5. Clear your mobile cache or storage
6. Uninstall and Reinstall the app again

If all the above doesn’t work, please contact our Customer Support at 03-2170 8000 for assistance.

The daily transaction limit on MyPB App is shared across all Public Bank’s online and mobile banking platforms.

Click here to view the daily transaction limit.

*You can maintain your daily transaction limit via the Profile Maintenance tab on PBe Online Banking.