Troubleshooting
- Right click on Desktop > Display Setting > Scale and Layout > Change the size of text, apps and other items to 100% (Recommended).
- Right click on Desktop > Display Setting > Scale and Layout > Change Display Resolution to Recommended Level by system.
Go to Browser > Settings and more (…) > Adjust Zoom Level to 100%. Or
Hold ‘Ctrl’ key and press the ‘+’ key to zoom in (and ‘-‘ to zoom out). Or
Hold the ‘Ctrl’ key on the keyboard and scroll your mouse wheel to zoom in or to zoom out
- Re-access PbeBank Online Share Trading
Note: Please make sure your browser is always up to date from time to time in order to access into PBe website to view real-time price feed and trade online.
- Clear cache memory / browsing data.
Please refer to the attachment [IST FAQ Clear Cache Guidelines].
Please make sure that your share trading or share margin financing account under PB Sharelink has been activated and there is sufficient balance in the account to support the Buy order or sufficient shares held in the account for Sell order.
The time-out session of PBe Online Share Trading is 15 minutes. Please try to refresh or logout and re-login to the website.
You may clear cache memory / browsing data or contact our Share Investment Units if the same issue continues.
Please refer to the attachment [IST FAQ Clear Cache Guidelines] for guidance to clear cache.
The stock may have been suspended from online buying due to various reasons such as unusual volume and/or price movement, illiquidity, adverse news and etc.
You may however, contact the Share Investment Units during office hours to place an offline order. You will still be entitled for the internet brokerage rate.
Please refer to the attachment below.
You may contact any of the Share Investment Executives in the Share Investment Units during office hours for any queries relating to your account, share trading and accessibility into the online share trading platforms.
Alternatively, you may also email us at : shareinvest@publicbank.com.my
1 | Processor (CPU) | 7th generation of Intel Core, minimum i5-7300 |
2 | Operating System | Windows 10 and above |
3 | Memory (RAM) | 8GB RAM and above (Depends OS requirement) |
4 | Hard Drive |
320GB (7200RPM) and above (lower space still acceptable) |
5 | Browsers | Latest version of Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari Browser |
6 | Display Settings |
Screen Resolution: 1600 x 900, Scale: 100%
OR
Screen Resolution: 1440 x 900, Scale: 100% |
7 | Internet Connection Speed | Fast Internet connection speed |
8 | Graphic Card | Dedicated GPU with 2GB VRAM and above |
No. | Items | Descriptions |
Note: Pbe Online Share Trading Platform is not compatible with mobile devices (including mobile phone and tablet)
Kindly install PB Sharelink Mobile App for better share trading experience
- Andriod : Version 11.0 and above
- iOS : Version 15.0 and above
- Harmony OS : Version 3.0 and above
Using personal telco data
Switch to airplane mode and switch back after 10 seconds, then re-login again.
Force close existing PB Sharelink Mobile Application.
Restart device and re-access PB Sharelink Mobile Application.
If the above steps do not resolve the issue, please reinstall the PB Sharelink Mobile Application from Apple App Store/ Google Play Store/ Huawei App Gallery.
Using Wi-fi
Switch off the Wi-fi (modem and router device) and switch it on after 10 minutes, then re-connect your device to the Wi-fi and re-login again.
- If unable to switch off Wi-fi the modem and router device, restart the phone and re-login the application using personal telco data temporarily
- Switch off the Wi-fi (modem and router device) and switch it on after 10 minutes, then re-connect your device to the Wi-fi and re-login again
- Clear cache memory / browsing data.
Please refer to the attachment [IST FAQ Clear Cache Guidelines].
You are only allowed 3 login attempts. If you have exceeded the number of attempts allowed, please contact our PBe Customer Support at 03-2170 8000 for assistance.
Alternatively, you may reactivate your User ID via Reset Password/ Reactive User ID service at PBe login page.
Your PBe account will be blocked due to security concerns. Kindly contact our PBe Customer Support at 03-2170 8000 to unblock your account.
Alternatively, you may reactivate your User ID via Reset Password/ Reactive User ID service at PBe login page.
Your PBe account will be automatically purged by the system after one year of inactivity.
You are advised to re-apply for PBe access at an ATM or your account holding branch.
- Clear cache memory / browsing data.
Please refer to the attachment [IST FAQ Clear Cache Guidelines].