Troubleshooting

I am unable to access PBe Online Share Trading. What should I do?
Please make sure that your PB Sharelink account has been activated. To check your account status, please contact the Share Investment Units.
 
Ensure that correct website address, which is https://www.pbebank.com 
has been entered.
We recommend that you bookmark our main homepage address at https://www.pbebank.com in your browser for swift login process.
Please refer to the attachment below if there is no response from the system when you clicked on login.
I am unable to view Full Page of Price Feed/ Trading Bar. What should I do?
  • Right click on Desktop > Display Setting > Scale and Layout > Change the size of text, apps and other items to 100% (Recommended).
  • Right click on Desktop > Display Setting > Scale and Layout > Change Display Resolution to Recommended Level by system.

 

Go to Browser > Settings and more (…) > Adjust Zoom Level to 100%. Or

Hold ‘Ctrl’ key and press the ‘+’ key to zoom in (and ‘-‘ to zoom out). Or

Hold the ‘Ctrl’ key on the keyboard and scroll your mouse wheel to zoom in or to zoom out

 

  • Re-access PbeBank Online Share Trading
    Note: Please make sure your browser is always up to date from time to time in order to access into PBe website to view real-time price feed and trade online.
I am unable to view the price feed and trade online. What should I do?
  • Clear cache memory / browsing data.
    Please refer to the attachment [IST FAQ Clear Cache Guidelines].
I am unable to Buy and Sell. What should I do?

Please make sure that your share trading or share margin account under PB Sharelink has been activated and there is sufficient balance in the account to support the Buy order or sufficient shares held in the account for Sell order.

The time-out session of PBe Online Share Trading is 15 minutes. Please try to refresh or logout and re-login to the website. 

You may clear cache memory / browsing data or contact our Share Investment Units if the same issue continues. 

Please refer to the attachment [IST FAQ Clear Cache Guidelines] for guidance to clear cache. 

I am unable to buy certain stocks online. What should I do?

The stock may have been suspended from online buying due to various reasons such as unusual volume and/or price movement, illiquidity, adverse news and etc.

You may however, contact the Share Investment Units during office hours to place an offline order. You will still be entitled for the internet brokerage rate.

Who do I contact should I have any queries?

You may contact any of the Share Investment Executives in the Share Investment Units during office hours for any queries relating to your account, share trading and accessibility into the online share trading platforms.

Alternatively, you may also email us at : shareinvest@publicbank.com.my

What is the Minimum System Requirements to access PBe Online Share Trading?
1 Processor (CPU) 7th generation of Intel Core, minimum i5-7300
2 Operating System Windows 10 and above
3 Memory (RAM) 8GB RAM and above (Depends OS requirement)
4 Hard Drive

320GB (7200RPM) and above

(lower space still acceptable)

5 Browsers Latest version of Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari Browser
6 Display Settings

Screen Resolution: 1600 x 900, Scale: 100%

 

OR

 

Screen Resolution: 1440 x 900, Scale: 100%

7 Internet Connection Speed Fast Internet connection speed
8 Graphic Card Dedicated GPU with 2GB VRAM and above
No. Items Descriptions

 

Note: Pbe Online Share Trading Platform is not compatible with mobile devices (including mobile phone and tablet)

Kindly install PB Sharelink Mobile App for better share trading experience

What is the Minimum Supported Operating System/Version to access PBSharelink Mobile App?
  • Andriod : Version 11.0 and above
  • iOS : Version 15.0 and above
  • Harmony OS : Version 2.0 and above
If I encountered “Connection Error” or “Keep Loading” in PB Sharelink Mobile Applications, what should I do?

Using personal telco data

Switch to airplane mode and switch back after 10 seconds, then re-login again.

Force close existing PB Sharelink Mobile Application.

Restart device and re-access PB Sharelink Mobile Application.

If the above steps do not resolve the issue, please reinstall the PB Sharelink Mobile Application from Apple App Store/ Google Play Store/ Huawei App Gallery.

 

Using Wi-fi

Switch off the Wi-fi (modem and router device) and switch it on after 10 minutes, then re-connect your device to the Wi-fi and re-login again.

  • If unable to switch off Wi-fi the modem and router device, restart the phone and re-login the application using personal telco data temporarily
If I encountered “Page Not Found” in PBeBank Online Share Trading, what should I do?
  • Switch off the Wi-fi (modem and router device) and switch it on after 10 minutes, then re-connect your device to the Wi-fi and re-login again
After I key in my login details and click ‘Login’, it returned to the Login page. What should I do?
  • Clear cache memory / browsing data.
    Please refer to the attachment [IST FAQ Clear Cache Guidelines].
I have exceeded the number of login attempts. What should I do?

You are only allowed 3 login attempts. If you have exceeded the number of attempts allowed, please contact our PBe Customer Support at 03-2170 8000 for assistance.

Alternatively, you may reactivate your User ID via Reset Password/ Reactive User ID service at PBe login page.

I have not login for more than six months. What should I do?

Your PBe account will be blocked due to security concerns. Kindly contact our PBe Customer Support at 03-2177 3555 to unblock your account.

Alternatively, you may reactivate your User ID via Reset Password/ Reactive User ID service at PBe login page.

I have not login for more than one year. What should I do?

Your PBe account will be automatically purged by the system after one year of inactivity.

You are advised to re-apply for PBe access at an ATM or your account holding branch.

What should I do if encounter slow response / lagging issue in PBe Online Share Trading?
  • Clear cache memory / browsing data.
    Please refer to the attachment [IST FAQ Clear Cache Guidelines].

 

[IST FAQ Clear Cache Memory Guidelines]