Getting Started

How do I make in-store purchases with Samsung Pay?
  • Initiate Samsung Pay by either swiping-up from the home button or launching the Samsung Pay app from the home screen.
  • Select the card you wish to use by swiping left or right.
  • Verify your fingerprint/iris image and place your phone to against the card reader or the NFC reader to complete the transaction. Alternatively, you may enter your 4-digit Samsung Pay PIN if you have chosen not to use the fingerprint/iris image feature.
Can Samsung Pay make online or in-app purchases?

Yes. Samsung Pay can be used for in-app payments and online purchases at selected online partners.

How can I cancel a payment made using Samsung Pay?

Cancelling a payment made using Samsung Pay is the same as a physical card.

How do I return a purchase if I used Samsung Pay to make the payment?

All purchases made with Samsung Pay can be returned according to the store’s policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the card reader or the NFC reader to complete the return.

Do I need to have an active internet data connection for Samsung Pay to work?

Samsung Pay requires an active internet connection for card registration and activation. However, an active internet connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays up to date. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information.

How can I keep track of purchases I've made with Samsung Pay?

The last 10 transactions made with Samsung Pay are viewable in the Samsung Pay app for one month from the date of purchase. Simply tap on a registered card in the app to see all the Samsung Pay transactions made with that card*. Additionally, a real-time** push notifications with transaction details will be sent after each Samsung Pay purchase.
*Transaction information is not provided for all cards
**Real-time push notifications require an active internet connection.

For some cards, Samsung Pay does not keep track of the purchases I have made using the app. Is there an issue with the app or my card?

No. Displaying transaction history may not be available under few circumstances. Please contact PB Card Services should you require further clarification on your transaction history.

The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?

No. The card displayed in Samsung Pay may not always exactly match the physical card.

What should I do if I lose my original payment card and then receive a replacement card?

The payment cards on Samsung Pay are digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you need to remove the original payment card from Samsung Pay and register the replacement card.

Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?

Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token, or digital card number, that has been assigned to your device for that card.

How is my default payment card in Samsung Pay determined?

There is not a "default" card in Samsung Pay. When you open the app or activate the favourite cards by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.

What is the "Retry" button I see when I am trying to make a payment?

The “retry” button appears when the countdown timer has reached its end and the device has not detected an NFC payment or has not received a notification of a successful payment.
The “retry” button allows you to begin the payment process, one additional time, without reauthorizing using your fingerprint or PIN.
When an NFC transaction is completed, the retry button will not be shown.
Additionally, if a payment success notification is received, the retry button will not be shown.

The cashier is asking me for the last four digits of my card number. I provided them with the number, but the transaction failed. What went wrong?

In rare cases, the merchant may ask you for the last four digits of the card number. You will need to provide the last four digits of the digital card number, instead of the last four digits of the physical card. For ease of use, it is located on the left side of the card in the favourite cards screen, and in the main app when viewing your registered cards.

Can I use Samsung Pay at an ATM?

No, Samsung Pay is not available for use at ATMs

What do I need to start using Samsung Pay?

To use Samsung Pay, you need:

  • A compatible Samsung device*
  • A supported payment card
  • A Samsung account
  • Registered fingerprint, iris image or Sampung Pay PIN

*List of compatible devices can be found here

Is there any transaction limit when using Samsung Pay?

Yes. Please contact PB Card Services for more details on the transaction limit that you can use with Samsung Pay.

Which devices support iris image authentication for Samsung Pay?

Only Galaxy Note9, Galaxy S9/S9+, Galaxy Note8, Galaxy Note Fan Edition and
Galaxy S8/S8+ are supported at the moment.