FAQ

PB SecureSign will be the default transaction authorisation method for your PB SecureSign activated device. Upon confirmation of the transaction you wish to make, you will be prompted to authenticate directly using your biometric (if enrolled) or SecurePIN. Alternatively, you can use SecureSign Token to authenticate transactions.

The following transaction authorisation methods can be used to verify transactions made on PBe:

• PB SecureSign - Push Notification
• PB SecureSign – SecurePAC

PB SecureSign (Push Notification) is an authentication method available when you perform a transaction using PBe. A push notification will be sent to your PB SecureSign activated device for approval.

Simply tap on the Push Notification or launch the MyPB App to retrieve the pending transaction. Please verify the transaction details before approving the transaction.

PB SecureSign (SecurePAC) is a 6-digit One Time Password (OTP) generated by PB SecureSign. This authentication method will be made available when you perform a transaction using PBe of a higher limit. Follow the instructions below using your PB SecureSign activated device to generate SecurePAC:

MyPB App:

• Launch MyPB App
• On the home screen, tap on PB SecureSign to retrieve the pending transaction
• Verify the transaction details before you proceed
• Authenticate the approval via SecurePIN or Biometric Authentication (Fingerprint/ Touch ID/ Face ID)
• The 6 digits SecurePAC will be displayed on the screen
• Input the SecurePAC at the transaction initiation platform to approve the transaction

SecurePAC is a 6-digit One Time Password (OTP) generated by PB SecureSign. It is used to approve transactions above RM10,000.00.

No, every SecurePAC is unique and can be used to approve the designated transaction only.

Yes, the PB SecureSign (Push Notification) and SecurePAC will only be valid for 2 minutes (120 seconds).

You can launch your MyPB App to retrieve the transactions that are pending for approval.

Yes, you can use PB SecureSign while you are abroad as long as your mobile device is connected to the internet.

You may have turned off your notifications on your device. Follow the instructions below to turn on Push Notification for MyPB App on your device:

For all users:

• Tap on Profile and click on “Settings”
• Search for “Push Notification” and toggle it to ‘ON’

For Android Users:

• Go to “Settings”
• Search for “Apps” or “Apps & Notification”
• Look for “MyPB App”
• Select “Notifications”
• Turn on the “Allow notifications” or “Show notifications”

Reject the transaction immediately and report to PBe Cyber Fraud Security team at 03-2177 3555. Go to your MyPB App Profile > Security > Device Management to remove any unknown device(s).