FAQ

You are recommended to login to the MyPB website to update your password frequently. If you are using the MyPB app, you can use your mobile browser to view & login to the MyPB. Alternatively, you can use a desktop browser.

* Note: Passwords only can be updated when you login from the mobile browser, if you are an APP user.

Please do ensure your password meets the following criteria:

1. Between 8 to 12 Characters.
2. Contain at least one (1) number and one (1) special character.
3. Only selected special character is allowed i.e.`~!@$%^*_=+[]|;:./?
4. Contain upper and lowercase; password is case sensitive.

This is because you may have reached your maximum of 3 attempts to change your password, which has resulted in a 12-hour freeze period for password changes.