FAQ

Here are some steps you can take if you found unexplained funds in your bank account:

• Do not spend the money.

If the money was deposited by mistake, you could be instructed to return the money. Spending the money may lead to legal action.

• Contact the Bank.

Report to the Bank immediately by contacting customer support or visiting your nearest Public Bank branch.

• Keep a record.

Document the unexplained transaction; keeping a record of the transaction such as the reference number can assist the Bank in an investigation. Any record of communications including emails or chat transcript will also help you in case the situation becomes complicated.

• Beware of scams.

The unexplained funds could be a result of fraud or money laundering. DO NOT entertain instructions from unknown party to withdraw or transfer the unexplained funds. Contact the Bank for assistance immediately.