FAQ

No. This service is currently available for individuals sending to individuals only.

• People who send money for their domestic helpers
• People who support relatives or friends
• Travelers in an emergency
• People who need to send money during office hours
• Someone sending the gift of money

The maximum amount per outward remittance is RM10,000 per customer per day. (Note: Minimum transactional limit should no less than USD5)

The transfer fee varies according to the country and the principal amount the customer wishes to send. The transfer fee will be shown under the “View Forex/Fee” screen.

The operating hours for this service is 24 hours daily, including public holidays.

The receiver is required to:-

• Complete the "To Receive Money" form and pass it to the Agent together with his/her identification card
• Review and sign the receipt given by the Agent. The Agent will then disburse the money and a copy of the receipt to the receiver

Receiver must bring a valid Government identification and the Money Transfer Control Number (MTCN).

Customers are able to check the money transfer status via westernunion.com under "Transfer Status" screen.